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ASUS - 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop Intel Core i7 - 16GB Memory NVIDIA GeForce GTX 1050 2TB HDD + 256GB SSD - Gun Metal Gray-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 181 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    Great Laptop, but heat and screen...

    Posted
    Chaundi
    • My Best Buy® Elite MemberElite Member

    Hey guys, so first off let me start by saying I love this laptop. I've had it for 3-4 months now and I am so happy that I decided to treat myself and grab this. I upgraded from a 8-10 year old lap top that was heavy and had incredibly thick bezels. This computer felt like a dream come true, the graphics card was great and the crispness of the picture is amazing and the speed is something i have never experienced with a laptop. With all that, there came some issues. 1. The bottom can get very hot. I ended up purchasing a cooling pad off Amazon because I like to lay in bed on it or have it on my lap mostly...It got way too hot. I am not a very big gamer, but I do play the sims and when running 3 and 4 this laptop got hot. Even when I was just watching Youtube videos, it would randomly get hot and sometimes stay that way with the fans whirring. I found out the reason for this, is that the fans are very small and the outlet for the heat is in the most inconvenient place (at the top on the bottom of the laptop where most people perch their laptops on their laps). 2. The fans get kinda loud...Not in the traditional sense, but there is a sort of whistling noise when they get in gear which wasn't that annoying to me as I tend to ignore it, but i could see how for some this would drive them crazy..,It is also a constant sound when the fans are going. SIDE NOTES: - When charging the laptop gets even hotter and the fan noise becomes a little bit louder as well. -The track pad does this weird thing where it kinda goes wonky and doesn't follow the movement of your finger(s) and gets kinda laggy. It happens a lot more than it should, but not enough for me to get upset about it. I also use a separate mouse 99% of the time so this also does not bother me much. -Wish it has a Ethernet port, but the internet connects very fast and it can connect to 5G as well as standard internet. 3. THE BIGGEST PROBLEM THAT I HAVE WITH THIS MACHINE IS THE BACK LIGHT BURN IN. Only a couple days after I got this (I was so excited because I have never had a touch screen or 4K screen before), I noticed a little white spot on the top of my screen. I knew that there would probably be some spots here and there because it is a 4K screen. Now I can say after about or just over 3 or 4 months of having this laptop, the burn in is in multiple small spots under the top bezel and 2 fairly large half circles on both sides of the screen going to the bottom (pictured). So for my final thoughts on this laptop, is that it is great and i love the design. It feels very sturdy and heavy, but not heavy to the point where it isn't portable (it is incredibly portable and thin). The graphics and sharpness of the picture and color are awesome and the size of the screen is great. The screen burn in and heat distribution was a let down and kinda so was the size of the SSD space (but that is a personal opinion), but the 2 TB of HDD is cool. I am still on the fence on if i want to take this laptop back (I got a warranty because I was afraid of something like this happening with the screen) because I love it so much, but I am so unsure of the screen bleeding and the heat distribution problem (which isn't bad at all with a cooling pad when gaming). I feel like for as much as I paid for this and the time we are living in, this shouldn't be as big of a problem...or at least not as big as it is since this is still a fairly new laptop. Whether you would buy it or not is up to you because some of the things that bothered me might not bother you. I don't really regret making this purchase...but I would have liked to have known these types of things before I dropped the money on it. I like it, I really do. At the time there were only 2 reviews on this and they were both positive, so maybe I am having some issues that others may not have. I hope this helped someone who was thinking about getting this laptop and if anyone has any advice on the screen bleeding situation, please let me know. Thanks y'all and have a great day/night!

    I would recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Chaundi,

      Thank you for taking some time to write a comprehensive comment for the product and sharing your experience with the laptop. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rating: 2 out of 5 stars

    Premium Hardware let down by poor quality control

    Posted
    Windza
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this laptop to replace my wife's 10yr old 21" HDX 9000 (aka. Dragon) Laptop which has been a fantastic piece of kit but feeling the effects of time. Before purchasing this ASUS, I did cross-shop with the HP Spectre x360 however, my HP experience with several newer laptops has been horrible and I still see enough 1-star reviews on the Spectre that confirm HP continues to put form before function with respect to thermal design (i.e. high spec HP's tend to overheat because of slim packaging and their reliability and usability suffers) so I removed them from consideration. I've also had good experience with ASUS hardware in recent years (routers, monitors) such that I have some trust in their reliability/durability which was enough to sway me into making this purchase. The primary use for this new ASUS Q536FD is photo and video display and editing which it, unsurprisingly, handles with ease. The spec sheet on the laptop compares well with competitors where you can expect to pay anywhere from $100-1000 more for the same (and in some instances, less) hardware. Functionally, the ASUS is everything it should be at a decent price however, I can only muster up a 2-star/Fair rating on the basis of a few things that we've found unforgivable; #1: Straight out of the box when you open the screen on this ASUS, the branding stickers and etchings are tragically crooked! I can get past the stickers because they're removable but there is an obviously misaligned/crooked "harman/kardon" branding on the right side of the keyboard that is etched into the chassis and the only option to look past that is to cover it with a sticker. This issue wasn't just isolated to a single device either - the replacement device we received due to issue #2 below was even worse. I understand this sort of aesthetic issue may not bother some folks at all but first impressions last and this is an instantly bad one for a lot of folks. As an Engineer, the etching serves as a constant reminder that ASUS can't write straight and/or has poor quality control. For the folks that think I'm being pedantic/OCD about this, I've no gripe with you marking this review as unhelpful. #2: Creaky hinge... ugh. The left hinge was unbearably creaky after 2-3days of initial and minimal use and seemed to be temperature dependent. For a 2-in-1 device, the hinges are an especially critical component so Best Buy thankfully offered us a replacement device which currently does not have this same issue. #3: Tablet mode issues - rotation in tablet mode is hit and miss and will not rotate correctly for the laptops orientation leaving you looking at an upside down image until you swivel the screen through to laptop mode and back again. Also, if resuming from sleep in tablet mode, the on screen keyboard disappears (the outer frame is shown but no keys are displayed) and you'll have to repeat the same steps as above. Really frustrating but if I had to guess, this is likely a Windows issue more than ASUS but in either case, for the end user it ultimately doesn't matter and detracts from the overall experience (for the record, the Windows OS was up to date). Having only had the device ~2 weeks, I can't speak to durability, reliability or support from ASUS but putting them aside for the moment and ignoring the issues I've outlined above, the device is just fine - it mostly looks, feels and functions like a premium device and we'll likely end up keeping it but if ASUS is truly "In Search of Incredible", a good start would be to look in the fundamental places like quality control.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Windza,

      We appreciate you taking the time out to share your review with us. I am pleased to hear that the computer is everything it should. I do however see where you did have a few issues which I would happy to assist with. What I can do is to have your reports on the branding aesthetics and creaking hinges forwarded to our relevant department so they can look into in. As for the switch between tablet and notebook mode, you can try updating your FlipLock driver here: https://www.asus.com/us/Laptops/Q536FD/HelpDesk_Download/ . That driver aids with making the transition more smoothly. Please feel free to contact us at customerloyalty@asus.com and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
      Thank you for choosing ASUS!

      Best Regards,
      Michael.
      Asus Customer Loyalty. Asus

  • Rating: 5 out of 5 stars

    Definitely A Keeper

    Posted
    Snakefinger
    • My Best Buy® MemberMember

    I guess I either got extremely lucky or I'm so used to the quirks, logic-defying shortcomings and beauty of Asus laptops, I keep buying them in spite of it. Regardless, my Q536FD hasn't exhibited any of the issues described by other reviewers. The only time it has made any noise, at all, is while gaming at maximum graphics settings in World Of Tanks. Yes, the fan noise is audible but, more than offset by the volume of the excellent, built-in HK speakers. It wasn't that bothersome to me. This exceedingly thin beauty of a laptop does a fine job of heat dissipation and it was somehow reassuring to hear the fans running. When I backed the game's graphics down to 'Medium' (where I usually keep them) the fan noise was somewhat diminished but still there. I'm extremely satisfied with how the Q536FD manages temperature. This isn't really a gaming laptop and any laptop this thin will generate some coil and fan noise that's all there is to it. The UX501 Zenbook Pro that my Q536FD replaced also made some fan noise, too. No big deal. I expect it in this type of laptop. Otherwise, the Q536FD has been utterly silent when YouTubing videos and the 4K content on Netflix. The real appeal of the Q536FD is in its incredible 4K display. It's why I chose it over a UX580, UX533 and UX461: this is one of the most eye-poppingly beautiful displays I've ever seen on a laptop computer. Again, it's one of the main reasons I continue buying Asus laptops in spite of their known quirkiness. Asus continues to deliver some of the best graphics performance I've ever experienced and if it means sacrificing an extra USB port, a keyboard that has .25mm less travel than its competitors and/or a less than perfect track record of customer support, OK, I'm willing to accept that going-in. I've found Asus laptops to be durable companions that stand-up well to weekly business travel and repeatedly being tossed in and out of laptop bags. My UX501 never let me down and I don't expect that the QF536FD will perform any less than it did. It's solid and extremely well-built. Replacing a much-used and trusted laptop computer is never any easy thing. My UX501 still works fine but, somehow I managed to wear-out the 'M' 'C' 'V' 'X' and apostrophe keys on the keyboard and wasn't thrilled about the estimated cost to replace/repair it. I went in to Best Buy not expecting to see something I liked as much as the UX501 but when I saw the Q536FD it was lust at first sight. Set-up was simple and didn't take nearly as long as I expected.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good laptop with screen issues ASUS won't fix

    Posted
    bidu
    • My Best Buy® Elite MemberElite Member

    This is a good laptop. While it has an ultra low voltage i7, it is set to its maximum speed and it performs on par with standard laptop i7 chips. The dual channel ram is a plus and it does a decent job rendering 4k footage in Premier as long as it does not exceed an hour and is limited to color grading and basic effects. Past an hour (feature film length) the stuttering becomes annoying, and workflow-breaking, but usable. The 2tb HDD is great for storing my sample libraries for audio work. Speaking of audio, if you use a generic ASIO driver with onboard audio, you'll have an option for 8 channel output and 2 channel output - select the latter or you'll have massive latency. But from a production perspective, the laptop is very capable of handling audio production with many virtual instruments and effects going at once. Build quality and design are generally good and the screen looks amazing. Or it did at first. Two weeks in, there is noticeable bleeding coming from the top middle-right of the screen. The issue has only gotten worse the more I've used it and now there is a spot at the top middle-left. I have tried being extra careful opening the screen and avoiding putting uneven pressure on the laptop when moving it, but the problem keeps getting worse. If it gets any worse, I won't be able to use it for its intended purpose. While I like this laptop, I can't really recommend it - the screen bleed is not acceptable in a $1500 laptop. Period. What's worse is that ASUS doesn't stand behind their warranties and repair them. The combination of the worsening screen issues and lack of warranty support in a $1500 laptop make it hard for me to recommend this or give it high marks - these are basic quality control and service issues not being seen to. Come on ASUS, put some money in your panels. This is a very common issue across many of your product lines and people are clearly not happy with it.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Valued Customer,

      Thank you for taking the time to share your experience with us. We would like to offer our deepest apologies for the trouble you had with your ASUS product. Depending on the status of your warranty we can have your computer repaired under the warranty. If the warranty has already expired we can discuss payment options. We'd be happy to assist you with this and is patiently waiting for your response.
      For further inquiries please feel free to reach out to us at customerloyalty@asus.com and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.


      Thank you for choosing ASUS

      Best Regards,
      Clayon,
      ASUS Customer Loyalty US Support Asus

  • Rating: 4 out of 5 stars

    Great laptop, slightly let down by poor trackpad

    Posted
    Brett
    • My Best Buy® Elite Plus MemberElite Plus Member

    Hello all, So I returned the little 13 inch version of this laptop and traded it in on this one. Nothing wrong with it just wanted to step up in screen size. I have owned many laptops and a few desktops over the years, everything from ultrabooks to gaming desktops/laptops and this laptop is as good as any machine ive ever purchased. Some reviewers have harped on quality control such as the Harman Kardon speaker logo a bit off place, I did not have that issue with mine. Again build quality is top notch. The chassis feels mostly metal and well built. The touch screen in 4k is great and is bright with great colors. Editing pictures and videos and watching youtube and netflix is a real treat. All the storage is great too and the ssd boots up the system and will unizip files in a jiffy. Ok, so the total package is great and I would definitely recommend this machine over a few of its competitors in its class. So, on to the few minor issues that I have with this. First is the trackpad. It is responsive, when its responsive. I had the exact same issue with the 13 inch from Asus that I just replaced. So its not a stand alone with the pc problem. I did everything with the drivers possible and it would not fix the problem. The cursor just gets stuck. Wait a second and your back in action but it is annoying. Second is no thunderbolt ports so the option to hook up a egpu is out the window. If anyone can help me with a solution that would be sweet. Third and lastly is the onboard gpu, the gtx 1050 2 gb. It works well enough. I just loaded up the Resident Evil 2 1 shot demo and on medium settings, 1080p I was getting about 30 to 40 fps. Quantum break on hight and ultra settings on 1080p about 45 fps. My only gripe, why not stick in the 1050ti? I know this is not a gaming laptop but if your going to stick the 1050 in there why not bump up to the 1050ti? Thermals, space issues? I dont know. Anyways this is a great productivity laptop with great storage and a fantastic screen. I highly recommend. Oops, one last thing. Asus, ive owned more of your hardware than any other company and I will continue to do so because I love you. No more down firing speakers ok!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast and slick, love it!

    Posted
    wildchild
    • My Best Buy® MemberMember

    Had an older Asus that had lasted for years. I abuse my laptops, pick it up by the screen, drop it, etc. and the screen was starting to flicker and go out. Although it was usable, it gave me an excuse to update. The old laptop had a 1 tb hard drive. I do a lot of photography and had filled that up more than once so when I saw this model had a 2 tb hard drive and a 4 K screen, I was drooling. The good: This thing is FAST. Usually I have to wait to edit photos until they are uploaded into the program (Cyberlink PhotoDirector) but with this laptop,I can start my upload and begin editing immediately. Uploads are very fast. I uploaded over 800 photos in just a few minutes. Edits are fast and smooth. The screen is bright and sharp. I've only had it a couple of days but no burn through issues or white spots as I've seen in some of the other reviews. I checked the display model at Best Buy for this before I purchased and that one had no issues either. The track pad is slick with no drag at all. Love it! It is light weight, quiet and does not run hot. Very comfortable sitting directly on my lap. Essentially instant boot up. The cons: When I first started it up, set up was quick and easy. I used the windows program to edit a few photos until I could get my other program installed. It all worked smoothly. However when I turned it off and turned it back on I got the black screen after the login screen. I called ASUS support and they had me back up and running in about 10 minutes on the phone. It was such a non issue, I'm not taking off a star for it. Great customer service available 24/7.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid 4

    Posted
    Edward
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So, I had purchased this laptop due to an unfortunate experience with a parallel Dell Inspirion that I had also bought from Best Buy. Please feel free to search for that review. Simply put, I am happy with this purchase, but this computer is far from perfect. Pros: * Lightweight. * SSD and hardrive gives speed but a lot of storage space. * Screen is fantastic! Colors and brightness are superb. * Touchscreen. * Startup is fast as it should be with a SSD. *Processing speed is fast. *Dedicated video card. * I think the battery lasts long enough considering the screen resolution. Estimate at least 6 hrs on normal desktop applications like word, etc. Neg * Being that it is light there is a lot a light plastic parts which could be slightly easier to damage than some other laptops I was looking at. * The track pad is not great. Sometimes it does not register finger touch adequately. * The laptop appears slightly uneven when placed on flat surfaces. Can be some wobble while typing. * Even though it has a dedicated video card it is only 2G. In summary, for the price, screen, and storage I am very happy with this laptop. I am using it for school and for work and it does the job well. I really don't have time to game but tried a BattlefieId 4 and it performed well on the top settings. I do recommend getting some sort of accident/performance protection for these modern touch devices as even though they are cool you can tell they may be susceptible to damage.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice screen, great CPU, ok GPU, terrible sound

    Posted
    JustMeh
    • My Best Buy® Elite MemberElite Member

    Speakers on this notebook is the deal breaker. They are the worst I've ever heard on any notebook I have purchased, and this is my most expensive computer. The audio quality is poor. It sounds grainy, muddled, and all around anything but "cinematic." It was advertised as cinematic sound quality on Asus.com (saw this when trying to download drivers for Realtek to see if it fixes it). I guess an old CRT TV at a thrift store can have cinematic sound quality according to Asus' standards because it is just awful. For this price I can not accept mediocrity for one of the most important features for an entertainment device. Half of the ICEAudio control options just don't even do a thing, "loudness" for example. Typical of a premium half baked product. Sure I can buy Bluetooth speakers and that would "fix" the problems, but that ruins the portability of a notebook when you need to carry extra gadgets that I'd normally wouldn't, especially when I carry hard drives, a Wacom tablet, and a mouse, not to mention adds onto the already high price and just uses up a USB port when charging. The sound even pops and crackles randomly at higher volumes (maybe lower volumes also). You can expect this with a $200 budget machine, but anything this much higher is inexcusable. I have done Google searches and others with Asus notebooks have similar issues with their audio. Most of the results are related to ROG gaming notebooks but I am sure many other Asus models has this issue too. My budget Dell notebook (less than $500) has better sound. I will return this tomorrow at Best Buy and consider waiting for laptops with 9th gen CPU and new GPUs, or build a new desktop with way better specs for cheaper and give up on mobility. The Dell computer I use has a dead battery and is old but I can still ride it out until then. The next attempt at a notebook computer will not be an Asus, that is for sure.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear JustMeh,

      I do understand your disappointment with the quality of the audio and the inconvenience this may have caused you. The audio quality of the internal speakers is decent. If the volume level is low, please check the Volume Control properties and verify if the volume level was set to the correct listening level. However, for better listening please, we recommend using a headset or an external speaker system. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. I recommend sending it in for testing and diagnosis in order to determine the root cause. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rating: 4 out of 5 stars

    Its the asus q535ud plus 1 its a 536

    Posted
    cjs3120
    • My Best Buy® Elite MemberElite Member

    So this has a 15" screen still 4k but is 10% smaller than the Q535ud which I owned for a day but it had burn in , yes all laptops that say ips which means in plane switching means they are both "led and LCD meaning the liquid crystals can burn in . . I suppose having to return the q535 gave me a chance to see this on asus's website then i copy and pasted the # and it was avaliable in simi valley not T.O though , .The laptop has a much better processor still 1.8 but goes to 4.6 opposed to 4GHZ it called a wiskey lake processor i7 intell , same 256gb ssd and 2tb 5400 but i will swap that out for nvme 500gb or just 1tb and remove the 2tb spinning drive to keep it even cooler . This runs about 10 degreese cooler than the 535ud as well and is made of metal not plastic . All around its just better also they added page up pg down , end and home on the function keys which were not on the 535 . Just the little things you know . The keyboard still is configured slightly off but you get use to it quickly , I have only had it 1 day . You get the backlit key board , windows ink , windows hello ir camera and a 90% screen to body ratio opposed to the 73 on the 535 so i recemend it they are not even out yet on display . I just love Asus so much I bought it as it was a jump up from the q535 and orriginally the 535 was only 1399 this new day 1 was 1450 and i got a nice discound from the last disaster laptop , its nice being an elite member .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    What an UPGRADE!

    Posted
    Khanine
    • My Best Buy® MemberMember

    I decided to get this laptop because of my work which requires me render and work with 3D objects, computer modeling, and illustration along with multitasking with tons of tabs open and Word documents open. All of this was too much for my old laptop which was getting bogged down. I really appreciate how fast and responsive this laptop is. With my old laptop, I would have to set time side waiting for the laptop to turn on and load. With this laptop, I don't have a lot of wait time anymore which is a great thing to get used to. The resolution of the screen is wonderful. One of the con for this laptop is that you will never get the 9 hours of battery life that they said you would. That is just facts. The longest I have ran on the battery is about 5 hours, almost 6 when I tinkered around with it to get the battery to last. I am not saying that it is bad, but if you are looking for that 9 hours, you are probably not going to get it from this laptop. Another con is that Windows Ink on this laptop do not have a great response system. I can tell the laptop to ignore my palm touching the screen while I am writing, but it still register my palm while I am writing. That is super annoying and would like to see software updates that allow calibration for such issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    ASUS Q536FD Review

    Posted
    fmj223
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a portable laptop and this seemed to fit the bill for size, weight, and storage. A wired Ethernet port is desirable, but not a deal breaker. Installation went without a hitch. Ran into a problem using a PNY 32GB USB 3.0 memory stick on the USB2.0 port. The device keeps dropping in and out. It works fine when plugged into the USB3.0 port, so the problem is with the PNY device, not the laptop. I'm having an intermittent problem with the laptop connecting to my wireless network. I have not been able to isolate the problem. I purchased a USBC hub to serve as a docking station for additional USB3.0 ports and a wired Ethernet interface as a backup when wireless isn't available. The docking station provides a HDMI port. Unfortunately, the USBC port on the ASUS Q536FD doesn't support the DisplayPort over USBC extension. Look for the DisplayPort symbol next to the USBC connector if your are shopping for a laptop and need more than one external monitor or you want a fully functional docking station over USBC.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fast and Powerfull

    Posted
    rkus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had many different laptops over the last 10yrs, from almost every brand. I was down to this asus or the new xps 15. Ended up getting the asus and I'm quite happy with my choice. It is a little heavier and bulkier than some of the competition, but the power you get in return out ways the negative of the weight. This thing is fast and powerful with an absolutely beautiful display. Deep crisp colors and the audio sounds terrific. I love it and am happy with my choice. Couple negatives but all the other positives outweigh my issues with this machine. Battery life is not great, frankly bad when compared to the competition. But for me if I get 5hrs or so I'm good, this might be a deal breaker for others tho. The touch pad is not incredibly responsive which is annoying to me sometimes, but I use a mouse alot so not a huge deal. Other than those couple things, this laptop is awesome and worth the $1,700.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Whiskey lake processor 8565U vs8550U 1.8 to 4.7GHZ

    Posted
    ChrisC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    1 Dual fans that are very responsive, I have already done some light to medium gaming and the fans go with the processor mild to turbo speed and keep the temp pretty good. 2 It has dual Solid copper heat sinks wrapped in a matte black coating to help to cool 3 It has a Pantone validated 4k screen Which just means it has been calibrated for the truest colors 4. I don't use it but the 2 in 1 feature, This I use just on my desk but it is nice to use it on my lap now and again as a tablet. 5 Touch Screen, love that in 4k 6 comes with 16 GB ram ddr4 and 2 TB HDD and 256 SSD 7 it has a great backlit keyboard and the keys are perfect as far as the depth they go down, resistance, and size. Plus this model added back a pg up, down-home and end button on the function keys.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good if you don't mind the hum

    Posted
    JeffF
    • My Best Buy® MemberMember

    I'll be fair and give a 4. However, I forgot how HDD machines have a hum to them, or maybe it is just the fan on this. I came from an ASUS which I liked, and was hopeful that this ASUS would live up to those expectations. However, I am now returning it because there is a low level hum noise. These days, I view the HDD as more of a gimmick than anything. Do yourself a favor. Pay the extra 50 bucks and get the HP Spectre (I reviewed this on BestBuy.com as well and gave it a 5), which upgrades you from 256SSD + 2TB HDD to 516SSD and to me is the overall better experience as it includes features like Thunderbolt and fingerprint reader. I mean, unless you're in the minority who really needs the 2TB HDD, in which case just expect to live with the humming noise.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst computer ever.

    Posted
    Piper
    • My Best Buy® MemberMember

    I purchased this computer to work from home, this is he worst computer I have every owned. I usually stick with Dell, HP, Mac, but a Geek Squad guy told me this was a great computer, It stopped charging 3 months after I had it, not the charger, something in the lap top, mailed it back to the company, took forever, got it back it charged but they did not put the case back together correctly, it is bowed and some of the keys are flush with the case and others are normal, it makes it difficult to type and it sounds like the hard drive is spinning and hitting something, it has both a HD and a SSD, the mouse pad stopped working shortly after, and now it will only charge when I hold it a certain way. Last time I buy and Asus computer, and last time I take the word of the Geek Squad, I should have done my own research.

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Piper,

      I do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience. All ASUS products undergo intensive quality control testing and inspections during the warranty service process, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rating: 1 out of 5 stars

    Don't do it!

    Posted
    Ghostwolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I keep writing a review for this product and it never appears . . . Is it because I speak ill towards Best Buy and their inept service and extreme lack of pride in their job and zero empathy?! Or is it because this computer was a complete waste of money and Asus is asking it to be taken down? Asus needs to cowboy and refund me - Best Buy needs to cowboy up and do better - this is a horribly designed and engineered piece of machinery! Issues straight out of the box and Best Buy is passing the buck to Asus and Asus is passing the buck to Best Buy - grow up children and do your job and do it with pride and take responsibility for your actions - no urgency to resolve any issues and lots of shrugged shoulders! Hate that I ever purchased this computer and I'm done with Best Buy!

    No, I would not recommend this to a friend

    • Brand response

      Asus_Answers

      Dear Ghostwolf,

      I do understand the inconvenience this may have caused you, your dissatisfaction with the quality of the product and your recent customer service experience. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rating: 4 out of 5 stars

    Asus Q536 Review

    Posted
    PS4ForLife
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was torn between replacing my 2012 macbook pro with another Macbook, Dell Xps15 or Asus Zenbook pro. I went with this laptop as it has all the specs I was looking for and lots of storage for my photography. After using it for almost a week I'm still on the fence about. The battery life has been way less than the 9 hours rated, which maybe is expected with a 4k screen, the USB c port is not a full thunderbolt 3 4 lane port to my knowledge and the Ssd is only SATA, not NVME like the other laptops inward choosing from. I must say for the price it does pack a great amount of features, very light weight and the screen quality is amazing. As long as you are ok with the drawbacks you will be happy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great All-Around Laptop, but sorry battery

    Posted
    Tmac
    • My Best Buy® Elite MemberElite Member

    I love the 4k touch screen along with the foldable hinge. It makes watching videos really satisfying and it helps with reading books. The trackpad is great, it's very responsive to all inputs. The 2-in-one capability is great for reading because you can put the screen ans close as you can to your face when trying to read books. The GTX 1050 does allow you to game and with the 2TB hard drive, you have lots of space for your games. It can't run new games at max-settings, but you can run even the newest games at medium at 1080p and get no less than high 30's in FPS for most games. The laptop is overall fast. The only downside and the biggest is battery life. Don't expect more than 4 1/2 hours.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid, not perfect

    Posted
    jdmiller71
    • My Best Buy® MemberMember

    If you are someone looking for a dual external monitor solution, you are going to need to do some extra work. The USB -C port is not display capable. I didn't realize this until after I bought it. I run twin 27" monitors, and had sold my macbook as I am leaving the Apple universe. I bought an HDMI to USB 3.0 adapter from Best Buy, J5 Create....and that did the trick...that was a $60 purchase....OTHER THAN THAT....I like the unit...the track pad still acts a tad funky here and there, but I was able to get the settings to my liking by and large...and this unit is well crafted. I am going to keep it...had the dual monitor solution not worked, I would not have kept it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good, but not perfect.

    Posted
    jeffyp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The hardware is nicely designed, but twitchy. I had to disable the touch screen because it constantly popped up windows and started programs I didn't want. Windows 10 still has serious problems. I occasionally get windows displayed that are unresponsive and I have to reboot to get rid if them. Using Start10 eased some of the issues. I often have to double-click several times on an icon to get the program to start or to open the file. Modifying the mouse response doesn't seem to help. The lack of a built-in DVD is annoying. External drives require two USB ports. This machine only has two, so I can't use my mouse and DVD at the same time.

    I would recommend this to a friend