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Customer Ratings & Reviews

Your price for this item is $215.99
The comparable value price is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 176 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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70%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 176 reviews
  • Rated 4 out of 5 stars

    Less work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pretty easy to set up works really good easy to connect to. App lets You know what is going on with it and who is on using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100 percent a buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great a little tricky to setup but once you get the hang of it does a really good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent home router.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it about 2 weeks give or take, so far no issues. It is very fast, and works much better with my fiber internet. Firmware is good enough, easy to setup. Reaches everywhere in my house, no signal issues between top floor and basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good range and fast. Make sure you are on the latest firmwaare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic. Needed to re-network my home and upgraded to this beast. Works fantastic! I couldn't get it to set up with the app but the Rep was fast and on point and I've had no issues at all since I did the upgrade!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but returned it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage, not the easiest t set up, App was good but couldn't get it to WPS with printers etc... Eventually returned item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Updated to WiFi7

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated from ASUS AC1900P, and now I'm getting the performance from my ISP that I'm paying for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good powerful router, packed with features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this router as we were upgrading our ISP to direct fiber and this router was recommended by the installer. It was very simple to setup and even created a separate IOT network for my smart home devices. It is loaded with security features, app controls and VPN server/client capabilities. I saw some reviews that indicated issues with stability, but I have not seen any of those issues. My ISP provides 2 GB/s and I've had no issues seeing those speeds through a wired connection and over 1 GB/s over wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOLID

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our thrird ASUS router on our mesh and although its the least expensive it has WiFi 7 and is super clean. I get consistantly faster speeds on this router (probably because this wing of the house has less devices) than my other 2 routers. Including my base router the ROG GT. Generally my iPhone is the only device to see the 7. But, even on the wiFi 5 its a solid performer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother. Just outside of the return window, this router will let you down. The 2.4 GHz band will constantly disconnect from the internet and render it useless—super expensive junk. I will be moving to Ubiquiti—like I should have from the get-go. I had to replace a Netgear wifi 7 router for a similar issue, but that was all bands and LAN connections. Is there a good one out there? The only thing my Netgear had on this one was that the range was waaaaaaay better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MartinM,

      Thank you for your comment.

      We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. You can try to disable your ISP's modem wireles connection. Additionally, we recommend updating the router's firmware if running with an older version. Firmware is available for download at:  https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U.
      Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 3 out of 5 stars

    No good for subnetting

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for me . I tried to subnet networks but this router can’t do that

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joseph R,

      Thank you for sharing your experience with the ASUS RT-BE92U. We’re sorry to hear that the router did not meet your expectations, particularly with regard to network subnetting capabilities. Your feedback is appreciated and will be shared with our product team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501038506-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with setup. Works well with our internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Real Performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience has been positive. The unit arrived quickly and setup was very easy. My speed is much improved. I’m very happy with my new router.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor mesh performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started to write a very long, detailed review, but let me simply state I bought this 92U to be configured as a secondary mesh node, wired backhaul, to an ASUS BE18000 primary node, and it doesn't work as stated. Meaning it "seems" to default back to a wireless backhaul even though hard coded in the config as wired. And hence all my devices in this area of the property suffer tremendously, including wired devices. And btw, don't bother calling ASUS support. Some of the worst technical support I have ever gotten. The guy tried to tell me wired backhaul was only good for 4 or 5 meters. And suggested wireless backhaul was a better, more stable option. My brain hurts after arguing with that guy. So as a standalone router this router may work just fine. Note my review is purely based on this setup as a secondary mesh node through ASUS' AI Mesh solution. On a positive note, the BE18000 is the fastest router we have had to date. Just replaced a Linksys WiFi 7 setup. First time using ASUS.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DarrenE,

      Thank you for your feedback.

      We do understand your disappointment with the quality of your recent customer service experience and the inconvenience this may have caused if you are experiencing connection issues using a wired backhaul To configure a wired or Ethernet backhaul on your ASUS RT-BE92 router correctly, ensure you've connected your router and nodes with working Ethernet cable and login to the router's interface and configure in the AiMesh page. This prioritizes the wired connection, ensuring faster and more stable data transmission between your mesh network components. For helpful tips on how to configure Ethernet backhaul correctly, please visit our Product Support page at:  https://www.asus.com/us/support/faq/1044151/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Modem Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router, it work,simple as that,work as it should.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Connection to Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade the firmware ASAP. Hard to connect at first but once connected the router seems “rock solid”.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    UNSTABLE ROUTER!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router for internet speed & stability. Out of all the Asus routers I have purchased in the past, this one is the worst. router I have owned. It doesn't maintain connectivity & my VPN doesn't work properly. During setup, I had a difficult time getting Instant Guard setup on the app. The app would not detect that the router was connected for instant guard. It keep telling me I had a private IP address and I needed a public IP address and I needed to contact my ISP. When I wake up in the mornings, I noticed that the router was offline in the middle of the night and this affects my security alarm & cameras. This device stays offline from 1 to 3 hours. I will be returning this device and getting a new type of router.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Angelcake,

      We sincerely apologize for the issues you've faced with the ASUS RT-BE92U Router and we apologize for any inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      Having returned the router, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010337-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    ASUS RT-BE92U BE9700 5 out of 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS RT-BE92U BE9700 is a powerful, feature-rich router for those eager to adopt Wi-Fi 7 and who have (or plan to have) devices that can take advantage of its capabilities. While it had a somewhat rocky start, firmware improvements have made it a more reliable option for building a high-performance home network.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t be fooled by all the raving reviews

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went off the reviews posted here at Best-buy. Two weeks in, I have had the most frustrating experience. This router will randomly drop all of your devices and remain offline from 10 minutes to over an hour. Not good when you have work and security depending on it. I never had a single issue with my Asus WiFi 6 router. I reset multiple times, changed settings per the Asus support forums and could never figure it out. Ended up taking it back and getting another model router. If you need reliable internet, please looks elsewhere.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Beezy922,

      Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the connectivity issues and the frustration it caused, especially given your reliance on a stable network for work and security. We understand that the product was returned, and we appreciate your detailed feedback. It will be passed along to our product team for further review to help improve future designs and performance.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2410039925-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Registered Nurse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this recently and happy to purchase. It really woks very well.

    I would recommend this to a friend
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