Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 11124612
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
ASUS - Powerful and easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ASUS router. Matter of fact, I love all things ASUS. This router is powerful and covers my large home with fast download speed.
I would recommend this to a friendExcellent thru put
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleasantly surprised surprised, some days my wireless network is faster than my wired network. Built in ad blocker and anti virus work well.
I would recommend this to a friendDied after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this a few months ago and it worked good for the month of use I got out of it. Then I had to go out of town for a month and upon my return, found that the router had died. No power, no lights flashing, just nothing. I tried a different power supply that matched the same plug, voltage and amps and still nothing. This was my first time buying an Asus router and will be my last. Will not recommend this router to anyone I know.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidH,
Thank you for your comment.
We certainly understand your disappointment with this router and the inconvenience this may have caused if it cannot power on after a few months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have tried another known good power supply, power outlet or AC source and a hardware reset using the switch and the problem persisted, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good price and fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, and its worth getting if you are trying to run multiple routers for asus ai mesh. Sends out 2.5gps per port and covers the whole area
I would recommend this to a friendBetter than ISP equipment !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing upgrade for my home internet over using the ISP equipment! So many. Features and control that definitely make it easier to have top tier network!
I would recommend this to a friendThe best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was the best I have ever used. Recommend
I would recommend this to a friendSteer clear!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG. Probably the worst router I ever purchased. It was half-baked at launch with the processor implantation and horrendous firmware programmers. The ASUS RT-BE92U uses a 2.0 GHz quad-core processor. It also features 256 MB of Flash memory and 1 GB of DDR4 RAM. The processors lock up at 100%, some disappear, and they become so overladen you can’t even log back into the router (even by wired connection). ONLY A HARD RESET AND BETA FIRMWARE BRINGS IT BACK TO LIFE…WHICH MEANS ROUTER RESETS ITSELF ONLY 4-5 TOMES A DAY. Until Merlin makes a true firmware for this and testing in the wild is stable for weeks, do I recommend this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TRBOe30,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but a little advise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well except when you restart modem. Make sure you unplug wireless and wait until modem is fully up. Or it will refuse to recognize the internet.
I would recommend this to a friendExcellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. I would recommend this product!
I would recommend this to a friendFour days of problems followed by death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first four days I had this router I had constant problems - dropped/unstable connections, poor latency, etc. On the fifth day the router died. Tried powering it off and back on twice, nothing happened. Did a reset - nothing happened. Tried a reset a second time and it came back to life. Needless to say this over-priced router is being returned tomorrow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sdhg,
We sincerely apologize for the connectivity and power issues you've faced with the router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2410039925-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US
Excellent router for an upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router. The interface is intuitive we get 1GB speeds.
I would recommend this to a friendBlazing fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must if you have terabit speed internet. Great features for families (like dedicated networks for teens or kids) and great range.
I would recommend this to a friendStrong access point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as an access point for my firewall, no hiccups yet and I'm getting strong WiFi signal way farther away than on my previous device. Speeds are acceptable too.
I would recommend this to a friendDo not buy this unless you enjoy frustration
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is great when it works, but it constantly drops not only Interent but all 3 bands, to the point that they are not even found by any devices. This is my 3rd Asus router. I had my previous model meshed with two older models and it seemed to work pretty well iver the last 5 years. I will say, however, I had similar issues with it initially, but after customizing a few settings, the drops went away. I tried to do the same with this one but had no luck. Of course, I'm only a few days past thr return period. I just bought a few Unifi Express 7s and they have been rock solid..shoild have done this from the start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear T4Li,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-BE92U Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Asus RT-BE92U
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Router, band 6.0 using WiFi 7 is almost as fast as my LAN connection
I would recommend this to a friendNot a fan of Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a high quality router spending over $200. After about 9 months, the 2.4 ghz band stopped working and I lost all connection to all my 18 smart devices. I spent over 3 hours in total with Asus "tech support" and no resolution. They said to box it up and send it in for a warranty repair.. yeah like that's gonna work. This thing is going in the garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Works great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from an old asus router and went the same rout due to reliability. No issues so face
I would recommend this to a friendGreat Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. Great Wi-Fi range. This is a must for gaming.
I would recommend this to a friendCheap WIFI 7
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really good if you want a wifi 7 router and you have a few devices. the only downside is the 2x2 mu-mimo on older bands.
I would recommend this to a friendRead - Don't Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok when I bought it, software update made it useless to me. $300 brick now! Switched back to my old Asus router and no problems at all. The router software is buggy! The router literally would stop passing traffic and have to be manually be rebooted, and sometimes it was every day or somes several times a day. I haven't had to reboot my older Asus router even once. Is it possible once they update the firmware that it will work better, but right now wouldn't buy this router even on sale if you want a dependable router. And don't believe that it is a hardware issue but a software issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trouble,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
