Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 6594276
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the RT-BE92U BE9700 Tri-Band Wi-Fi 7 Router for its speed, overall performance, and range. Many find it easy to set up and value its WiFi 7 capabilities and strong signal strength. However, some customers have reported connectivity issues and concerns about CPU usage. A few also feel the firmware needs improvement and that the router's price is high.
This summary was generated by AI based on customer reviews.
Not a fan of Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a high quality router spending over $200. After about 9 months, the 2.4 ghz band stopped working and I lost all connection to all my 18 smart devices. I spent over 3 hours in total with Asus "tech support" and no resolution. They said to box it up and send it in for a warranty repair.. yeah like that's gonna work. This thing is going in the garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010337-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
- Pros mentioned:Overall performance
Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. I would recommend this product!
I would recommend this to a friend - Cons mentioned:Firmware
Steer clear!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG. Probably the worst router I ever purchased. It was half-baked at launch with the processor implantation and horrendous firmware programmers. The ASUS RT-BE92U uses a 2.0 GHz quad-core processor. It also features 256 MB of Flash memory and 1 GB of DDR4 RAM. The processors lock up at 100%, some disappear, and they become so overladen you can’t even log back into the router (even by wired connection). ONLY A HARD RESET AND BETA FIRMWARE BRINGS IT BACK TO LIFE…WHICH MEANS ROUTER RESETS ITSELF ONLY 4-5 TOMES A DAY. Until Merlin makes a true firmware for this and testing in the wild is stable for weeks, do I recommend this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TRBOe30,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good price and fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, and its worth getting if you are trying to run multiple routers for asus ai mesh. Sends out 2.5gps per port and covers the whole area
I would recommend this to a friend- Pros mentioned:Speed
Excellent router for an upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router. The interface is intuitive we get 1GB speeds.
I would recommend this to a friend - Cons mentioned:Connectivity
Great but a little advise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well except when you restart modem. Make sure you unplug wireless and wait until modem is fully up. Or it will refuse to recognize the internet.
I would recommend this to a friend - Cons mentioned:Connectivity, Price
Four days of problems followed by death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first four days I had this router I had constant problems - dropped/unstable connections, poor latency, etc. On the fifth day the router died. Tried powering it off and back on twice, nothing happened. Did a reset - nothing happened. Tried a reset a second time and it came back to life. Needless to say this over-priced router is being returned tomorrow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sdhg,
We sincerely apologize for the connectivity and power issues you've faced with the router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2410039925-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US
- Cons mentioned:Connectivity
Do not buy this unless you enjoy frustration
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is great when it works, but it constantly drops not only Interent but all 3 bands, to the point that they are not even found by any devices. This is my 3rd Asus router. I had my previous model meshed with two older models and it seemed to work pretty well iver the last 5 years. I will say, however, I had similar issues with it initially, but after customizing a few settings, the drops went away. I tried to do the same with this one but had no luck. Of course, I'm only a few days past thr return period. I just bought a few Unifi Express 7s and they have been rock solid..shoild have done this from the start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear T4Li,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-BE92U Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
- Pros mentioned:Speed
Asus RT-BE92U
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Router, band 6.0 using WiFi 7 is almost as fast as my LAN connection
I would recommend this to a friend - Pros mentioned:Range
Blazing fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must if you have terabit speed internet. Great features for families (like dedicated networks for teens or kids) and great range.
I would recommend this to a friend - Cons mentioned:Connectivity
Disconnect from multiple devices everyday.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Router ever, had Asus routers before without issues. Updated the firmware several times, need to reset 2-3 times per day to get the Asus app working on a Pixel phone. Too bad past the return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielM,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, verify if the PC or device connecting to the router is within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, please check updates for these devices. Also, try to disable "Smart Connect" and try connecting these manually to either 2.4GHz or 5GHz. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Range
Great Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. Great Wi-Fi range. This is a must for gaming.
I would recommend this to a friend - Pros mentioned:Speed
Strong access point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as an access point for my firewall, no hiccups yet and I'm getting strong WiFi signal way farther away than on my previous device. Speeds are acceptable too.
I would recommend this to a friend Cheap WIFI 7
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really good if you want a wifi 7 router and you have a few devices. the only downside is the 2x2 mu-mimo on older bands.
I would recommend this to a friend- Cons mentioned:Connectivity
Read - Don't Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok when I bought it, software update made it useless to me. $300 brick now! Switched back to my old Asus router and no problems at all. The router software is buggy! The router literally would stop passing traffic and have to be manually be rebooted, and sometimes it was every day or somes several times a day. I haven't had to reboot my older Asus router even once. Is it possible once they update the firmware that it will work better, but right now wouldn't buy this router even on sale if you want a dependable router. And don't believe that it is a hardware issue but a software issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trouble,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Trash wish i could return
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a complete waste of money. Just barely outside the return window and the router is already proving itself to be worthless. The 2.4 GHz band constantly drops out, making the whole unit nothing but overpriced trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the connectivity issues you’ve encountered, specifically with the 2.4 GHz band dropping, as well as the frustration caused by being outside the return window.
To help improve stability, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2410039925-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Best Value WiFi 7 Router and its Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant buying this with the mixed reviews. There were three firmware updates in February that have resolved all of the issues. The cores are running optimally and no reboots needed! For the price of $212.99 (on sale, this is a steal to get a wifi7 router, check out the review of this from Dong Knows. His review is spot on!
I would recommend this to a friendGot the job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just perfect for hetting wireless to all points in the house. So helpful to have a designated work signal!
I would recommend this to a friendConstant Connection Drop and Higher CPU usage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I can give ZERO stars, and return this garbage. I upgraded and added this router to my existing AIMesh, but this was a mistake. Always had a great experience with Asus router, and this one is hot garbage. First 2-3 weeks, it worked with out any issue, and now the internet us keeps dropping for no reason. Tried everything what Asus suggested, tried all the tricks from online different forums, and groups, but seems like it is a design issue and firmware is unable to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dipen,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the ongoing connectivity issues you have encountered. We understand that you have already tried the recommended troubleshooting steps, and we regret that the problem persists.
To further investigate the issue and explore available repair or replacement options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/. Our team will assist you with diagnostics and provide the best possible resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2410039925-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well. Core router for mesh system. 5 remotes.
I would recommend this to a friend
