Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews before you buy. As of right now, I can’t say that I like anything about it because I’ve only had my hands on it for about 2 hours, but for the past two hours I have been disappointed. It took about 12 minutes to boot up the first time but I’m not sure if that’s common. After creating a Microsoft account I logged in and opened up Edge and noticed right away it was slow to open. I can’t explain it, but the custom Edge settings slowly faded onto the screen and looked laggy. I moved my mouse to the top of the window to open a new tab and it hadn’t even loaded the option to do so yet. When it did, I opened a second tab and noticed the loading icon on the tab froze before finally loading the page. I went to Google to download Chrome but couldn’t because the laptop was in S mode, which apparently helps maintain the computers performance by forcing you to only download from their store. So I removed S mode to download Google Chrome. Not sure if it’s just me, but Chrome seems laggy on this laptop compared to my other. Anyways, I noticed the overall performance of the laptop is just slow. Someone left a review saying it’s a good laptop in a pinch, and as someone wrapping up final classes for college, that’s why I went out and bought one. But this is going right back to the store tomorrow! I read some reviews after purchasing and setting it up, and I noticed people have similar complaints to mine and each other. For example, something about the keyboard feels off. Can’t tell if the keys are too wide, spread to far apart, or both. The color of the symbols, letters, and numbers are competing with the color of the keys, so it’s slightly difficult to see with the lighting in my room. I’m not a fan of the speakers being under the laptop because it makes the audio sound trapped under it, if that makes sense. Just sounds bad in my opinion. Especially if you’re not using it on a flat surface. So for those who use their laptops in bed or on their carpet floor be prepared for it to sound REALLY muffled. Anyways, I noticed I need 12 updates. From the photo attached, you can see one is on 0% and the others are pending. At first it was like this for an hour, but now there’s 4 updates pending, and they’ve been stuck for an hour also (still waiting as I write this). I wish the charger port was on the left side of the laptop and not the right, but that’s my personal preference. Don’t take my word on this, but I could’ve sworn I fully charged it and then it was less than half way charged after using it for about 45 minutes. Overall, I’m not happy with this purchase and I’m returning it tomorrow to get something else. I rated the Display 5 stars, assuming that we’re talking about the screen. Other than that, first impressions are everything and due to my first impression, I would not recommend this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph
We're sorry to hear about the unfortunate experince you're having with this model. Rest assured we will have this information passed on to our team for a review. We would recommend that you back up your data and perform a system reset.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed! Had taken in old laptop, had data transferred to new laptop. That seemed to go ok When picked up, Tech told me I could download Chrome if wanted. When I try to download Chrome, new laptop crashes. Looks like I'll have to take it back to techs!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NancyE,
We do understand your disappointment and the inconvenience if you are experiencing system crash or stability issues with the laptop.
For problems installing Google Chrome, ensure your internet connection is working normally. Download the installation file again from google.com/chrome. Use the new file to install Chrome again. If the installation still isn't working, you can use an offline installer to resolve the issues. For additional steps, please follow link below for common problems when installing Chrome. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the My ASUS; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use My ASUS, please go to FAQ below for reference.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
[Fix Problems Installing Google Chrome] https://support.google.com/chrome
[Link to MyASUS] https://www.asus.com/support/FAQ/1041686/
- Cons mentioned:Speed
Poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor efficiency despite configuration ASUS ASUS - Vivobook 17.3" Laptop - Intel Core 10th Gen i5 - 12GB Memory - 1TB HDD but works like Pentium II in speed. May be okay for use if use is just for basic tasks . Once you install apps as small as SPSS, you will be sleeping off waiting for the computer to respond. Unfortunately Best Buy knows how worst the product was that when I went to trade in they offer $54 for the system if with charger and $43 if without charger. The system is as new as when I bought it no repairs has never been done it. The charger only currently cost up to $40 but the whole system and charger is $54 in trading at Best Buy. SMH
No, I would not recommend this to a friend - Pros mentioned:RamCons mentioned:Battery life, Speed
Not worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason why I got this laptop is for the 1tb harddrive, spent over 400 and this thing is not worth that much, its slower than a laptop I had in 2016 (that I got for the same price), the laptop dies after 2 hours or charge, the speakers are garbage and ALSO on the bottom of the laptop (meaning it will always be covered/muffled), this is literally the only laptop I have had where if I close it instead of going into sleep mode the laptop has to boot back up, and this is the only laptop i have had where it freezes after booting up (where it shows the home screen and you have to click to get to the sign in) meaning after waiting 5 minutes for it to come on you have to restart it and wait another 5 minutes to try and sign in I honestly wanted to try and do some basic editing on the laptop because I thought the cpu and 12gb memory could handle it but the laptop vomits trying to run with 2 browsers open and I gave up I honestly cant wait to replace this thing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bruce,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing slow system speed or performance issue with the laptop, please check if Windows is up to date, keeping Windows updated will maintain optimum system stability and performance. It will handle basic or light editing as long as Windows and drivers are up to date. The battery life is approximately 4.5 hours of light to medium workload. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the laptop, without the AC adapter connected, and drain let the battery drain completely again. Regarding the laptop not going into sleep mode when the lid is close, please configure power options in the Control Panel Power Options. While accessing web applications, please make sure the laptop has access to an established router and internet service is working properly since poor or unstable internet connectio will definitely affect system speed and performance.
If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Memory, StorageCons mentioned:Speed
Seems like a steal but its slow!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of storage and memory but it runs slowwwwww! Battery is ok graphics are great.
No, I would not recommend this to a friend - Pros mentioned:RamCons mentioned:Keyboard quality, Speed
slow HDD drive, washed out screen, heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.slow, heavy, washed-out screen. I should have known better than to consider an HDD drive over a solid state. All the other specs looked good and I was hoping the 12GB of memory would help, only helps having multiple apps loaded, but the slow hard drive takes forever to load them up into memory. Also the screen is faded like worse than laptops made 15 years ago with LCD screens. I recommend anything over this laptop. Sound quality was bad too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the hard drive, screen, and sound. This is not the kind of experience we want any of our customers to have. Is the HDD running 100% at all times? Please ensure to keep your Windows OS up to date and scan for any known malware with Windows Defender. For the screen, have you tried to calibrate the screen within settings? Please ensure to keep your sound driver up to date as well. Please refer to the FAQ below for further information, Any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1015072/
Troubleshooting 3 - https://www.asus.com/us/support/FAQ/1015070/
- Pros mentioned:RamCons mentioned:Battery life, Keyboard quality
Asus Vivibook: three weeks later.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this for three weeks. What drew me to this amazing buy was: the specs. I couldn’t resist. 12GB, i5, 1TB for under $500. I bought two. The keyboard is not backlit so in less than optimal lighting, you need an alternate light source. The keys are also flimsy. How do I know this? An 8 month old infant was able to pop one off. I pushed it back in and I’ve had no problems with it- yet. The battery life is also rather questionable. On a full charge with the lowest lighting, I can’t say I’ve gotten a good hour. Finally, and the most heartbreaking, the computer lags. I’m not even doing any heavy work. I just have maybe four tabs open, a word document, and the file explorer. At this point I’m only holding on because I don’t believe I’ll find anything better. I can overlook the fact that it’s a 17 inch laptop, or that the keyboard isn’t backlit, but what can I do with a barely three week old laptop that lags? Grin and bear it? Or admit defeat and start over. It’s like a bad relationship that I’m trying desperately to revive. I can’t leave because I’ll have to admit it’s bad. I was hoping for a powerful machine, but I realize now that I may have been deceived.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chriss,
We're sorry to hear about the unfortunate experiences you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that this computer is running the latest windows update. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Keyboard quality, Size
Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this laptop, its so big plus it dies quicks and has no led keyboard. It sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrittneyG,
We are sorry to hear about the issue you're having with dying. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Boot time
HDD (100% Disk Usage)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this laptop, I didn't realize the hard drive would be an HDD as most laptops now come with SSD. But my goodness, the boot time was so slow. After windows started up, the disk usage was at 100%. After 20 min or so, the disk usage was still hovering around 60-70% and I didn't even have any applications open. This definitely is hindering the performance of the laptop. Didn't ASUS tested this before putting it into the market. I don't care how much the price they sell this for but if there is a major flaw in the design, then this shouldn't have been released. This is my first ASUS brand laptop and not having the best experience. At least this laptop has an upgradable slot for an SSD card. Hence, the two stars instead of one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ctanjr,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107006939-0080" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
[Notebook] Windows Update and McAfee Update cause HDD usage reach 100% in Windows 10: https://www.asus.com/us/support/FAQ/1034608/
- Cons mentioned:Battery life
Not a Good Laptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I had read the reviews before buying. I trusted Best Buy’s recommendation. We’ve had it for almost a year. From the beginning it has randomly shut down. We only use it about six hours a week, so it’s not from overuse or overheating. It stays plugged in so it is not due to low battery. Took it back to Best Buy after a few months of this happening and was told they could send it off, but it would just most likely get sent back without being repaired. It’s not used for gaming or anything that is taxing it. It’s very frustrating because this might happen two minutes into getting started or twenty minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JulieH,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend using the MyAsus app to update your Bios which improves system stability. We do offer excellent warranty programs so that customers can feel safe while using our products. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107006939-0097) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Ram
Worth upgrading, but not that good as-is
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just an ok laptop, when I got it, it was very slow. Being a computer guy, I purchased a 32GB ram card upgrade, and put a 1TB M.2 SSD in it and took out the junky 2.5" Toshiba mechanical hard drive, and now this thing came to life! After the upgrade this is an absolutely wonderful laptop! That's an extra $180 for the upgrade. But if your looking to buy this computer to use as is, it's just an ok laptop. Boot times (from power button push to being able to use windows on your desktop); Original HHD and RAM 14:45, After upgrade to total 36GB RAM and western digital black M.2 1TB SSD <0:05 Worth upgrading, but not that good as-is.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mason,
We do understand your disappointment if you are experiencing slow system speed or performance issue with the laptop.
Certainly, the laptop runs popular computing applications without compromising system stability and performance as long as Windows is up to date and the laptop has access to an internet service or connection that is stable while accessing web applications. Undoubtedly, upgrading the SSD and RAM will enhance or improve system speed or performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
Looking back with regrets
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Asus based on what I knew in the past. I found out real quickly that I should have returned it. I have been disappointed since. Firstly when I noticed the keyboard was not backlit I should returned right then. Slow boot up should have been strike 2. But its overall crappy performance has me looking to sell it since I cant return it and by something with simple amenities like backlit keyboard and better setup. It should never take more than an hour to update. I do not game all I habe done is job search and interviews. Looks as if I will be kicking this can down the road.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HappyWillow,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107006939-0099) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality, Speed
Slow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow for an I5 processor and at night it is difficult to write because the keyboard does not light up.
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality
Had Potential at first, but not anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was great at first but now it’s a pain to use. It’s super heavy, no backlight, and takes FOREVER to load and hangs constantly
No, I would not recommend this to a friend - Pros mentioned:RamCons mentioned:Boot time, Speed
Slow slow slow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow! I've had this laptop for a few months now, and I've wanted to throw it up against the wall several times. I've updated the RAM to 20gb, and it still lags line crazy! It takes on average 5 minutes to boot up! I hate this computer!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is slow and takes a long to boot up. This is not the kind of experience we want our customers to have. To improve performance, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life, Keyboard quality
Read the reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is slow but gets the job done and is very affordable. The HDD and i5 processor make this slow to startup and navigate. The battery life is short too and this may be because of the HDD versus the SSD. The keyboard is not backlit which normally wouldn't be an issue, but the keys are silver and the characters are light gray. The keyboard is definitely the worst part of the laptop. It does feature USB and HDMI ports which is really nice and it has a classic, clean look. Unfortunately, I will be returning the laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kris,
I'm sorry to hear that you are planning to return the notebook because of your multiply issues. This is not the kind of experience we want our customers to have. If you have not as yet, please attempt the steps from the FAQ below. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to fix the short battery life problem - https://www.asus.com/support/FAQ/1043914/
The system is running slowly - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life
Very slow.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting minutes for charging an every action. Absolutely disappointed.
No, I would not recommend this to a friend - Cons mentioned:Speed
Its slow for 12 gb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i hardly used this but after a year the issue is it is slow i read now something with hard drive so dont buy it. But if you are oatient enough and hardly will ise it sure go ahead
No, I would not recommend this to a friend - Cons mentioned:Battery life, Boot time
okay desktop/laptop for a small desktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not what I expected, did not want to go to Harrisburg store to see so I took a chance. I can't believe Asus would build a 2021 computer with a 2009 machanical harddrive in it.. Nice the motherboard has a M.2 slot / but thanks Asus NO SCREW TO HOLD IT DOWN CONTACTED ASUS AND AFTER 25 MINUTES ON HOLD WAS TOLD "ASUS DOES NO GIVE INFORMATION ON USER UPGRADES AND OR SELL PARTS FOR THE SAME" ... SHAME ON YOU side rejection is terrible to unuseable if you are not directly in front of it .. battery only lasts in minimal use for 43 hours so it is a loptop that you need to keep plugged in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deeter,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
The laptop is still a great deal besides having a mechanical hardrive, as advertised. Normally, the screw for the M.2 slot is on the motherboard. If this is missing, please take it to the nearest BestBuy location.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Not a good battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a little over a month ago and this laptop does not hold a charge. After two hours of continuous use it has to be placed on a charger. I am extremly disappointed and past the deadline to return this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MeganC,
We're sorry to hear about the issues you're having with the battery on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/