Customer Ratings & Reviews
- Model:
- Q410VA-EVO.I5512
- |
- SKU:
- 6543527
Customer reviews
Rating 4.6 out of 5 stars with 531 reviews
(531 customer reviews)Rating by feature
- Battery Life4.5
Rating 4.5 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Zenbook 14X's stunning screen quality and excellent battery life. The laptop's performance and lightweight design are also frequently praised. However, some users express concern regarding the limited and unupgradeable RAM, while others have noted minor issues with the touchpad and occasional heat generation under heavy use.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Not 512GB
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You only get 475GB. But otherwise satisfied with ASUS.
I would recommend this to a friendRated 2 out of 5 stars
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely spend your money elsewhere. This laptop glitches so much! I am having to force shutdown my computer at least twice a week just to use it. It started off working really really well and now, 4 months later, I’m on the market looking for a new laptop. The battery life is also terrible! It basically lives on the charger, I’ll get maybe 2ish hours unplugged. The display is probably the only good thing about this laptop. Everything is very clear and crisp but that’s about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashanti,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery and glitching issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307002232-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
https://www.asus.com/in/support/faq/1038855/
- Cons mentioned:Memory
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop ran well for 12 months, then the CPU fan broke right after the warranty expired. The memory load is always very high and cannot be used for tasks more complicated than we browsing. I've also noticed massive slow downs. The display is excellent though.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Help with the laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is supposed to be a top computer and we are going to have to take it in to have it fixed again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tonya A,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is greatly appreciated that you have provided us with your feedback, which our Product Team will review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307003563-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
CANNOT INSTALL >1TB SSD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no info about this anywhere online, but you cannot install a 2tb or any ssd over 1tb in this or the Q420VA (16gb ram, i7). Otherwise the laptop is fine, but the fact that I had to find that out from tech support after hours of attempts and troubleshooting really annoys me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathanH,
We certainly understand your disappointment and the inconvenience this may have caused.
This specific laptop model does support a 2TB or 1TB SSD. Please verify if the SSD is working properly, seated correctly in the slot and it is a PCI3 4.0 NVMe, M.2 2280 SSD. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Ram
Rated 2 out of 5 stars
Advertised as 16gb, comes with 8gb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What the heck? Advertised as 16gb, comes with 8gb, no room for expansion. False advertising!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lcs6,
We are sorry to hear that you are disappointed with what was advertised ,we recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307002232-0001) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Screen qualityCons mentioned:Ram
Rated 5 out of 5 stars
Zenbook Capabilities
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS has built themselves an amazing reputation built on dependability, reliability, and essential performance. The company always provides great presentation for your laptop or what ASUS calls a Zenbook in those case. While you open the box the card board is designed to mechanically (like) move and display your laptop at an angle. The Zenbook at first impression looks awesome in the inkwell gray and sharp lines that are on top of the lid. Upon removing it from the box I could instantly feel the strong build quality. Upon further inspection I could see all areas of the laptop are top notch and are quality parts. No misaligning parts, everything is just right. The initial startup was quick and easy. I already have a Microsoft account so it took minutes to get going. Some pretty cool features I noticed right out of the box including: Good assortment of ports including 2 thunderbolt 4s, USB type A (3.2), headset 3.5mm Jack, and a HDMI port. Unfortunately, no Ethernet port but you can always use an adapter. Although no Ethernet port the Zenbook does have Wifi 6E which is the latest in Wifi tech. A number pad that illuminates in the mouse pad that will disappear with a tap of a touch sensitive button. Pretty cool but I like buttons for a number pad; however, most 14 inch laptops don’t have enough room for a number pad so this is pretty cool to have. An illuminated keyboard which is a must now-a-days. The keyboard feels great under your fingertips with great travel and will satisfy any button pusher A Harmon/Kardon audio system and Dolby Atmos support. A performed some audio tests and had great satisfaction with the external speakers using YouTube. Great sound for a laptop. The laptop is equipped with an Intel EVO i5 13500H processor and 8gb of ram. Although sufficient for most tasks I would like 16gb. Strangely equipped Intel Iris XE graphics which is basic paired with a 2.8k OLED HDR touchscreen. I would only use this laptop for light gaming or gaming on some light settings. I would use it though for watching movies, going on the web, and it performs quite well for daily tasks. The screen is fantastic for YouTube and movies in my opinion. The screen does not flip into a tablet style but will lay back flat to the surface 180 degrees. The laptop has 512gbs of pci-e ssd storage. In my opinion a great option for what this laptop is designed to do. The top of the screen is equipped with a full HD webcam with a built in advance microphone that is able to provide speakers with noise canceling tech. Perfect for those zoom, teams, Webex, chats. Finally, The Zenbook has a 90 Wh battery and is more than sufficient with this efficient laptop to keep you rolling for hours without being plugged in. Battery life all depends on how you use your laptop but I have gone hours completing daily tasks on one charge. All wrapped in only 3.48 pounds and only being 0.7 inches thick.
I would recommend this to a friend Rated 2 out of 5 stars
Needs longer warranty
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for just over 6 months - when the warranty expired. Then constant screen problems. First and last time buying an Asus.
No, I would not recommend this to a friendRated 3 out of 5 stars
M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great! It took long to start up and it is a very slow computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sal W,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2307003563-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Rated 3 out of 5 stars
asus zenbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace a lenova yoga. I prefer my lenova. This is heavy and clumsy.
No, I would not recommend this to a friend- Cons mentioned:Ram
Rated 1 out of 5 stars
only 8gb memoruyy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it only has 8 gb of soldered memory it's advertised as 16gb I can see a class action lawsuit the memory as it's soldered can't be upgraded and there's no other slot when you read box it does not say 8gb you have to go to bios I might return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Craigslist,
We apologize for the disappointment you are feeling at this time due to your ASUS laptop not living up to your expectations. Both Best Buy's website as well as the official ASUS website shows 8GB of memory for this model (Q410VA). However, if does not meet your expectations we recommend returning it to Best Buy if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2307003035-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
To Fragile
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer runs good but is very fragile. My phone broke the screen by barely hitting it. Repairs would cost about the same amount of the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodolfo V,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. Based on the issue described, we recommend getting the device repaired. You can contact our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2307002232-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Crappy Help and Poor Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is fantastic. Except the battery life is not as good as advertised. The help at store was not great he was clingy and not helpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dallin,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307002232-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
- Pros mentioned:Battery life, Processor speed, Screen quality
Rated 5 out of 5 stars
A hidden gem!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ZenBook is a true premium laptop with so many premium features, fit into a slim package. This laptop is a hidden gem. The build quality and design of the Asus ZenBook is superb. It has a lightweight aluminum casing, that has a beautiful design etched into it. The computer comes with 2 – USB-C ports, 1 – USB-B port, an HDMI port and a headphone port. The screen is by far the most beautiful screen I’ve ever seen from a laptop, which boasts a 2.5K 120hz OLED touchscreen display, and it look amazing! The laptop also comes with a FHD face cam that’s compatible with face ID (or windows hello). The full-size keyboard is backlit with dimmable LED lights. There is also a nice feature to the touchpad that I have never seen before, which is actually very convenient…If you swipe the top of the touchpad, it turns into a highlighted number pad, this is a very unique and useful feature especially if you work with numbers a lot. When I first used the laptop, I was blown away by how breathtakingly beautiful the display is, everything looks so vibrant and crystal clear, not to mention the deep blacks you get with an OLED display. The new 13th gen Intel i5 processor, makes multi-tasking a breeze. Match that with the 8gb of ddr5 ram and everything ran super smooth without any stuttering. The built-in Harmon Kardon speakers are amazing, they are the cherry on top when matched with the gorgeous OLED display. The sound is very bright and clear, there is a good distinguish between lows and highs, and a decent amount of bass. One of the biggest surprises of the ZenBook, was the battery and how long it lasts on a single charge. I was able to get a full day’s work out of the laptop which was about 9 hours, and I still had battery left. Needless to say, the battery is great! Overall, I am extremely impressed with the Asus ZenBook. It amazes me how they were able to fit so much into a slim package. Everything about this laptop is premium, from the OLED screen, Harmon Kardon speakers, backlit keyboard, the touchpad which turns into a number pad, and the long-lasting battery. This is the perfect work/ entertainment laptop, and I highly recommend this to anyone.
I would recommend this to a friend - Pros mentioned:Battery life, WeightCons mentioned:Ram
Rated 5 out of 5 stars
An Elegant Weapon For A More Civilized Age
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this minimalist notebook. The packaging is minimalist, just the notebook and the USB-C power adapter in the box for the most part. The left top corner swipe for calculator using the built in number pad is fun, so is activating and using the number pad by itself by tapping the top right corner. There is not much upgrading for this laptop, it is reported that the 8gb ddr5 memory is soldered onto the board, and no expansion for system memory and there is only one SSD slot with a 512gb drive in there. So to get a bigger SSD drive space, you would need to take the existing one out and clone it to a bigger drive and then expand the bigger drive and put it back in, or just put a bigger one in and start from scratch. I think this is the first new laptop I've acquired in a very long time that I didn't add or tweak the hardware in some way. I like the OLED screen and the HDR capability. The "built in" graphics are pretty darn good for what they are. I'm not sure if the 13th Gen i5 Processor architecture takes any credit for that, but it was playing a heavily modded up Legendary Edition Mass Effect Trilogy and it plays great. It's not a gaming notebook per say, but it can handle some lighter gaming. It handles things pretty well for only having 8gb of system memory, this is a very efficient performer with good battery life. I really recommend this notebook for a daily driver, take with you, it's very light, and thin, fairly powerful, very stable. Easy to hook up to external monitor with the Thunderbolt 4 USB-C ports. An elegant weapon for a more civilized age.
- Pros mentioned:Battery life, Processor speed, Screen quality
Rated 5 out of 5 stars
Good overall laptop with great screen
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great laptop so far. It is plenty fast to do anything I use short of heavy gaming. It's small and bright and the battery life is great. To start with I like the laptop color and the pattern on the cover. I think it will hold up well to use and possibly even hide some of the nicks and scratches I'm sure it will accumulate. The size is nice and the taller screen is great for productivity. The laptop has an hdmi and powers an external monitor with no problem through that or the usb-c port to an hdmi dock. I was not able to test if it could run 2 external displays at once but I believe the Intel video system can so it should be able to. The screen is bright and precise. It's a good resolution and nice aspect ratio. I'm glad more laptops are coming out that are taller screens. The OLED is awesome for movies or use in darker settings. Not having the whole screen lit really does make it more useable at night or just to enjoy higher contrast in movies. The battery life is great also. I was able to stream a movie (HD) for over 8 hours on 1 charge at full brightness. So downloading a movie and turning off wifi and bluetooth would last even longer. I was very happy with how long this lasted. The one problem I had with this was I'm very used to USB-C charging laptops using any charger. This one is a little more finicky. It would charge from the included charger obviously, but it didn't seem to like my other assorted chargers. It wouldn't charge with my Dell factory charger at all, I have a battery power bank that it would charge sometimes but very slow (slower than the battery bank is capable of charging and does charge my other devices). And the other random PD chargers I had it was hit or miss if they would charge at all, partial speed or full speed. It's not the biggest deal in the work because you can just make sure you get one that works but it was something I haven't had a problem with any other Power Delivery device I've used. Overall this laptop is great. The sound is good, the quality seems solid and the screen is awesome. The little things like the 10 key pad in the track pad is a nice touch once you get used to it. I think this is a nice laptop that is very useable and was well designed.
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed, Screen quality
Rated 5 out of 5 stars
Precision Elegance with ZenBook Classiness
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ZenBook 14.5" 2.8K OLED Laptop is one sleek and powerful creator machine with some light gaming chops. Powered by the 13th Gen Core i5 Processor CPU and outfitted with 8GB of DDR5 4800MHz Ram, you are sure to be able to run all your latest Office Applications, Surf the web and stream media content with ease. The 2.8K OLED Display is incredible with pinpoint color accuracy and sharpness. The OLED Display is a game changer for this ZenBook Series. The beauty of OLED Displays is not only do they extremely bright and vibrant, you are guaranteed not to have any of the typical "Light Bleed" associated with IPS displays. The Display is capable of up to 120Hz refresh rate which is even better than last year's model. Kudos to Asus for year after year updates. The all-metal build is very well made and contributes to the laptop's durability. The keyboard is very easy to use with large letter keycaps and good key travel and the backlight gets very bright. The audio system consists of Dolby Atmos powered speakers that produce are very spacious with good bass, midrange and highs. The speakers easily fill up a room with clear and vibrant sound. The 71Watt Hr. Battery will provide up to 8 hours + with mixed use. Your mileage will vary of course. The My Asus Software included will allow you to customize the ZenBook 14.5 to your heart's content. From configuring the battery usage, performance, display settings, HDR Modes to Audio settings, the list goes on. Way too many options to list here. Be assured you are in for a treat when you see how much customization is available. Rounding out the ZenBook 14 2.8K Laptop for 2023 is the 512GB Gen 4 NVMe SSD for all your storage needs. Read and write speeds are on par with all the latest Gen 4 drives so all of your applications and games are sure to load up fast. Include with the laptop is a 65W USB-C charging block with a decent length cord. Again, thank you Asus for that. I highly recommend the new Asus ZenBook 14.5 2.8K OLED laptop for anyone looking for a professional yet elegant laptop that won't break the bank and will be sure to impress everyone. Grab yours today! You will be amazed at how quickly you fall in love with it.
I would recommend this to a friend - Pros mentioned:Battery life, PerformanceCons mentioned:Ram
Rated 5 out of 5 stars
A Wonderful Notebook/Laptop + Incredible Display
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took a little extra time before my review with this Zenbook, as I wanted to be sure to put it through as many different paces as I could. The OLED display is truly incredible in pretty much every situation. The color accuracy is perfection and the Pantone certification is no surprise. There were a few situations where I would like to have had a larger screen, but that would be a different computer... Overall, performance was excellent. Between the great performance and display, I felt it deserved 5 stars. If I could take anything off (a half-star), it would be for the limitations of the RAM to 8GB with no way to upgrade other than purchasing a different model. I feel that if it had even 16GB, it would make it near perfect as a 'daily driver' with very few limitations. I like the number of USB ports, especially since the majority are USB-C. I did have devices that required a cable upgrade or USB adapter. That's no big deal, and two of the three seemed to work better on USB-C anyway. I tried Office applications, a few games, some development and coding, Minecraft and Server adjustment, watching movies, and general internet surfing with a whole bunch of windows open. While the more I had running the more power it used and the more memory swapping it started doing, it still didn't fail and it adapted well. The battery is a little better than I expected, especially with all the stuff I keep open. I would recommend to a friend, but may advise them to consider the same model with more memory.
I would recommend this to a friend Rated 2 out of 5 stars
good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a very good purchase for a student. It's got all the features for programming and
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Geetha R,
We are happy to hear that you are pleased with your laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2307002232-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Avoid cheap ASUS laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a crap, my wife used it very lightly only for half a year and the screen stops turning on after startup... I guess ASUS quality control is a big issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Minzhe W,
We sincerely apologize for the black screen issue you're experiencing with the laptop and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2401027251-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/









