Customer Ratings & Reviews
- Model:
- XD5
- SKU:
- 6520853
Rating by feature
- Setup
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the ZenWifi AX3000's signal strength, ease of use, and setup process, with many praising its wide coverage and extended range. Positive feedback also highlights the user-friendly app. However, some customers reported connectivity issues and occasional performance problems.
This summary was generated by AI based on customer reviews.
Actual garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working under a year after multiple resets
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrTR,
We apologize for the poor experience you had with your ASUS router. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue, if you are still experiencing the issues after troubleshooting please reach out to our support for warranty assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2303040732-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
How to manually upgrade firmware for an ASUS router: https://www.asus.com/support/FAQ/1010600/
Failed Internet access through router: https://www.asus.com/support/FAQ/1030645/
