Customer Ratings & Reviews
- Model:
- XT9
- SKU:
- 6530182
Rating by feature
- Setup
Rating 4.2 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the ZenWiFi XT9 AX7800's ease of use, extensive coverage, and strong performance, citing simple setup and reliable connectivity. Many appreciate the improved range and signal strength, eliminating dead zones and providing fast speeds throughout their homes. However, some users experienced issues with node connectivity, reporting intermittent disconnections. The router's parental controls and security features also received positive feedback.
This summary was generated by AI based on customer reviews.
Smoking 5ghz performance - no 2.4ghz
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smoking 5ghz performance - simply would not support a 2.4 ghz guest network. This isn't my first Asus router, so I am familiar with the webui for setup and configuring the different networks. I used the mobile app for initial configuration and that was a hot mess as it created 3 networks out of the box, a 2.4, a 5, and a second 5 for backhaul. I changed the SSID names to reflect my previous networks, matched the passwords so my IoT and automation devices would connect seamless on the 2.4 ghz channel. The 5ghz channels were blazing fast over 700 mps. The 2.4 ghz channel would not connect to the internet. I changed the settings so many times, restarting the router, reconnecting my mobile, and one time I got the 2.4 ghz to work but the speed was 30 mps and then it simply dropped. Multiple internet connection drops on the 5 ghz. I did, amongst 500 other changes, upgrade the firmware. The singular most frustrating experience I have had trying to get a very expensive mesh system to work. Maybe I got a bad one. Will be returning and buying something different. Avoid this one, the pain is not worth the gain unless you only need 5ghz.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DCinNH,
We regret to learn about the connectivity issues you had with the Mesh Router. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our Product team to review and improve our products and processes.
Although you have returned the unit, we stand behind our products and are committed to achieving customer service excellence. If you need any further assistance, please send us an email at [email protected] and provide the case number "N2309015085-0002" for reference. We will do our best to provide a quick resolution to your case. Your feedback is valuable to us, and it helps us improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Long range with mediocre speeds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi 6 speeds even when in front of connected unit only hit about 500-600mbs.
No, I would not recommend this to a friendEero 6+ better. Bestbuy was no help.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system has maaaaajor connectivity issues. Guys at geeksquad don’t recommend this because it’s built to work with WiFi 7 and hawaii has to WiFi 7 or plans to create a WiFi 7 network. I’m pretty upset bestbuy won’t let me exchange this. I bought the eero 6+ and it works waayyyyy better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Royce L,
We're sorry to hear about the wireless connectivity issue you're experiencing with the ZenWiFi XT9 and we apologize for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309015085-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
I think your Geek didn't set up properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think your Geek set it up correctly. One printer doesn't work at all and the other one has to be turned off and back on to print each time I use it.
No, I would not recommend this to a friendHOT GARBAGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Mesh point drops constantly, wan drops constantly. Firmware updates make things worse, factory resets do nothing. Asus support is a joke, AVOID
No, I would not recommend this to a friend- Cons mentioned:Node connection
Doesn’t keep connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t keep connection. A few times a day it will disconnect and take several minutes to reconnect.
No, I would not recommend this to a friend Not Great..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great signal and speed! Terrible buffering issues despite 1gb wifi speeds.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Achenar,
We sincerely apologize for the connectivity issue you've faced with the ZenWifi and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309015085-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1047919/
Avoid: Defective and Poor Support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spoke to support to help with intermittent losses of connectivity. I spent 45 minutes with ASUS and got nowhere, as the rep had no idea how to help me asked for a supervisor, and was busy. I was told to call back when I was less busy. Refund on 4/1/24
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shane,
Please accept our sincere apologies for the problems you've encountered with the ZenWiFi XT9 and our support team, as well as the inconvenience. This is not the quality of service or products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. It is greatly appreciated that you have provided us with your feedback, which our team will review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2309015085-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased XT8 on 1/10/21, on 1/30/24 they stopped working. Purchased these, XT9, on 1/31/24. On 3/27/24 they stopped working. Think it's time for a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ZenWiFi XT9 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309015085-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Trash money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isnt amazing trash money jackson waste
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LamontF,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2309015085-0003] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
- Pros mentioned:Range
Great WiFi, Great Experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS XT90 was the best choice for my application for WiFi. I bought this system to replace my old ASUS 88 2G router because the WiFi had gotten to where it would drop on me. I was able to install and set up the new system in a short time which provided me with a strong WiFi signal throughout my house for several devices l have. It has great range inside and outside of my home. I am very happy with the purchase from Best Buy and appreciate the knowledgeable associate Andrea for helping me order the system. When l ordered it l didn't expect it to arrive so fast the next day. The whole experience was great. Thanks Best Buy!
I would recommend this to a friend Unreliable and extremely problematic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by the cable company that these mesh routers were the way to go. I had tried another brand for a month and was unimpressed. Being an Asus fan, I decided to give these a try. Setup can be frustrating, for whatever reason my iPhone 16 would not allow me to connect to complete the setup. After an afternoon of trying everything I can think of, I was able to complete the setup using an my older iPad. It would have been nice if I would have been able to set it up using a Lan cable with a pc sitting a few feet away from the router. There's a pecking order to setting these up, you've got to start with the main unit and once it's setup you can add the nodes. My initial purchase was a two pack. Long and short, took about an afternoon but everything was up and running. After a firmware update it seemed to work well. I added a third XT9 node to give our blink camera's a decent signal around the house. After about a week I noticed the speeds were extremely slow. I was getting less than 40 mbs on my PC although the router said I was running 500mbs. Eventually every device on the network was running at a slow speed. Rebooting it was a process in itself, as it never cleanly rebooted; I'd have to power down the other nodes first and let the main reboot first and then power on the additional nodes. I pulled the Blink camera's off the network and added them to another router which I set up to handle all the IOT devices in the house, with this second router being set as an access point. That worked for awhile but eventually the slow speeds came back. Rebooting was still a huge deal as it never really came back up easily or cleanly, and took a lot of time, not a great situation when you've got an impatient wife and a couple of kids whining because their streaming is down again. The last attempt to reboot was enough for me, three times and I decided to unplug them and go back to a single WiFi router. So far for a week the system as been working flawlessly. I was able to plug our camera's back into the network and it's been working well. I'm really disappointed in these but I'm at the point where I can't depend on them. I've noticed the price of these have dropped substantially, even on eBay you can see a large number of these are for sale used. As much as I'd love to recoup some of my losses, I don't think I want to be responsible for selling these problematic devices to someone else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gordon Freeman,
We sincerely apologize for the slow wireless speed issue you're experiencing with the ZenWiFi XT9 and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309015085-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
- Pros mentioned:Range, Speed
Asus XT9
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent speed and range. It was a little challenging to setup by myself; called customer support and they walked me through the steps to get it working. It took 45 min to setup and has worked perfectly ever since. I would recommend this product for anyone who streams tv and does not have cable.
I would recommend this to a friend - Pros mentioned:Performance
Fast!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works so much better than my old system. Hit the reset button on the nodes when you get them. It will make your install go way more smoothly.
I would recommend this to a friend Significant boost in coverage and speed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had our home set up with the google wifi 4 pack and while it was fine, any gaming or large streaming would constantly face issues regardless of position or if we wired to nodes. Replaced it with this and our signals went from an average 50-100 ping and 20mbps down/ 10mbps up to 5-10 ping and 450 down / 400mbps up. Super easy set up on the app, you can seperate your bands into 3 2.4/5-1/5-2 and you get some incredible settings and configuration options.
I would recommend this to a friend- Cons mentioned:Node connection
Laggy and very iffy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had very inconsistent connection with it and have a lot of moments where it completely loses connection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlos,
We sincerely apologize for the connectivity issue you've faced with the ZenWiFi XT9 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2309015085-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1048876/
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Constant disconnections. Periodically prevents connection to the internet altogether after firmware upgrade.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FDIDarlene,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2401023316-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Died after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 6 months. The mobile app is confusing and difficult to use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rubber,
We sincerely apologize for the issues you've faced with the ZenWiFi XT9 and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the power issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number " N2309015085-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1050634/
