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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 659 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Nice door lock. Easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works a lot better than the previous model. And smaller. I like it. Feels better quality

    I would recommend this to a friend
  • Pros mentioned:
    App usability, Design

    Rated 5 out of 5 stars

    Great functionality and design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality and design. App is easy to use and very intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    august smartlock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best looking and nice size smart lock out there. took a little time, but able to install myself

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to program and easy to use. Plus looks great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Keep yourself safe!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock. It can take some time to auto unlock though hence knocking off the star. It also eats through batteries, highly recommend USB rechargable A123 batteries

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Great lock if you enjoy replacing batteries monthl

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and installed 2 of these locks back in July 2022. Auto Unlock does work well it just does not seem to want to auto lock behind me. I can manually perform a lock / unlock cycle and then it will auto lock at the duration specified in the app. Both locks are within +-30-35 feet from the Wi-Fi router, all other Wi-Fi devices seem to have great signal strength throughout the entire house yet I am still replacing batteries at least monthly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Power door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great install was super easy would definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Smaller is better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from the older models. A lot smaller but be ready to change out the batteries more often. In 4 months I've changed out the batteries twice. Just buy a 12 pack off of Amazon and you'll be ok.

    I would recommend this to a friend
  • Pros mentioned:
    App usability, Overall performance

    Rated 5 out of 5 stars

    Second One I have purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I have purchased. It works well, and the app seems super easy to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy to install and operate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and operate. Huge batery consuming. Work well with Alex but can be inproved.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Installation ease

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicer design, easy to install and operate. Add the keypad. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Awesome lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works great. Had the previous model and this one is much better.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 2nd generation & 3rd generation; I’m always updating to the latest technology, so it was a no brainer to update to the 4th generation. It’s leaps & bounds better in almost every way. It’s smaller, doesn’t require an external bridge & it’s always connected. Locking & unlocking is super easy, overall a great upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Highly reliable, easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has been highly reliable and was super easy to install. The build quality is excellent; I don't feel like it's going to break. My friends/family use it every day to come and go, and it has yet to fail us. I like how it notifies me when people are coming and going. I loved it so much I went and bought a second one and the keypad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Size

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really nice with smaller size. Installation and setup is super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Awesome lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use also easy to install! Glad i got it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Amazing Lock

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this door lock easy set up works perfect yee yee

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock! Easy to self-install!! Would totally recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its a Solid smart lock.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, its very convenient for my family and me. Just wish it would connect to my homekit its been having issues of not working with siri, but works great with its own app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease, Overall performance

    Rated 5 out of 5 stars

    August

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August door lock is a big help. Easy to install and works great.

    I would recommend this to a friend