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Customer Ratings & Reviews

Your price for this item is $183.99
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The comparable value price is $229.99

Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 659 reviews
  • Pros mentioned:
    App access

    Rated 5 out of 5 stars

    Very Smart Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting all year for this Smart Lock to go on sale and it finally did! You can always count on Best Buy for awesome deals.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for apartment living

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to install no problems. The app is easy to use but doesn’t always stay connected

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good Smart Lock for Beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Con: Auto Lock feature doesn't work every time. The radius that is uses to detect if you're close is too wide and you can't adjust it. Pro: Easy installation. We live in an apartment and it doesn't interfere with maintenance coming in and out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best locks I've purchased. Set it to auto unlock when you get home.. absolutely a must!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sleek and easy to configure. Love the ability to be able to change codes on the fly. Definitely recommend the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    August lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works great. We really like it and like being able to lock and unlock the door with our app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My second August lock, and it’s great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second lock from August and I love it. Works flawlessly, simple to setup, and very convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just asdescribed. Easy to set up. People have no idea you are using digital lock from outside.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Smart lock.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa operated. Useful for those who have visitors staying at their place so you don’t have to copy keys. Downsize of this is battery drains fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as snappy as I'd like. Works well enough for me to be satisfied that it is keeping my home locked when I need it to be locked, but not quite enough to warrant five stars. I also had some set-up issues that frustrated me for an hour or so, but eventually got it all working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed by August this is my first smart lock, very easy to install and very reliable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great integration with HomeKit.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well for the most part. Sometimes I get an error message saying it just got reconnected to the wifi, I am not really sure if it is something wrong with my wifi or some sort of hardware issue with the lock but still I am happy with this lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    August smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Easy to install.... Receives good wifi signal... Happy that the wifi is built in...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my 2nd lock of this kind installed on business, the best there is!1

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great automated lock with some WiFi lag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my previous August door lock, which died on me after having it a few years to this WiFi lock. I’ve noticed some WiFi lag with using Siri and HomeKit, and haven’t been consistent when unlocking with “Auto Unlock”

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my life a whole lot easier by not having to worry about locking or unlocking the door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great for my needs. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the August Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many things I love about the August Smart Lock. Since I installed it, we haven't used any keys. "Auto unlock" senses when we near the door from the outside and unlocks it as we near. I have "auto lock" set to 3 minutes, to give us time to get the mail and return without it locking. We love using Alexa to lock/unlock the door so we don't have to walk 30 feet to let our kids in. It was easy to install (10 minutes) and even my wife thinks it looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock is great . Easy to use and definitely helps not to worry about carrying your keys with you. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apartment smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and as intended. Definitely nice for apartment owners who want some sort of smart lock

    I would recommend this to a friend