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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 659 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great lock now with a smaller footprint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the original August lock which worked great but was always a bit large for the door it was on. This one is much smaller, seems to have good battery life, and works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Easy to install, easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, app is intuitive and worked well with homekit. Documentation could have been better (tell me where the QR code is) but overall very satisfied with this lock.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Lock works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock was easy to install and works well once we got the wifi signal in the area strong enough. Being able to get status with Alexa is a handy feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NEVER have my keys handy, and usually have my hands full when I get to the door, so, this Smart Lock has become my new best friend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    No more hiding keys under a rock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but its a lifesaver. Super easy to install. No more hiding keys under a rock. Hands full with grocery bags? This thing unlocks the door for you. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised at how easy it was to install. So far it works excellent. i thought it was a bit expensive until I realized the quality of the unit and all it has to offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just like it says

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what the description says. Don’t have to worry about locking the door or anything. Use smartphone to do all of these features

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, i been using august for several years now and almost never had any problems. Works with many smart devices and assistants, including apple HomeKit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this item! It is so nice to walk up to the door & it automatically unlocks, especially when our hands are full!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get for the physically challenged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what we needed. We are physically challenged so we can let in family without getting out of the chair

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Smart home must have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very neat smart home accessory. Can easily be installed on almost any existing door with a deadbolt lock. Great for apartments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    much better than older ones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works almos plug and play, faster than previous models, wifi built in is faster than older with bridge. smaller noise is reduce to half, really recomend it

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to add a smart lock. After reading many reviews online, decided to go with August. Cannot complain; ease of installation, ease of use, and competitive price.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Locking mechanism

    Rated 2 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock works ok but it continues to disconnect from Bluetooth and it has trouble connecting to the WiFi to use it anywhere also it won’t lock if your door doesn’t shut all the way so I returned it.

    I would recommend this to a friend
    • Brand response from August Customer Care
      Posted .

      Hello,

      Thank you for taking the time to provide us with your feedback. We're very sorry to hear about your experience with the August Wi-Fi Smart Lock. We're constantly working to improve the the customer experience as well as the product and hope to see improvements to these issues in the future.

      Thanks,

      August Home august

  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Improves my life

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for lock. Also bought the keypad and it works really well. The installation was easy and the set up and use is slick. Really enjoy having this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far. It works as advertised and the auto-unlock feature is great. As soon as I step up to my door I hear the chime of it unlocking.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Super convenient when I get home with a handful of thing and my door unlocks on its own. Super easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    August Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very good investment for our family. I can get into the house when my hands are full of groceries without digging in my pocket for the keys.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Integrated Wifi brings August into my home

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was very easy to install and is super easy to use. I have a well-integrated smart home using Smartthings,Lutron Caseta, Alexa, Google Home, and Apple homekit devices. I have been using a smart lock from a different brand using Z-wave for a few years now, but I have had my eye on August for a door that wouldn't really need an exterior touch pad. This new model with integrated wifi seemed like a great time to try them out. Physical install was super easy - less than 10 minutes. The included strip of masking tape to hold in the exterior part of your deadbolt is a nice touch. Calibration and setup through the app had some bugs due to an Android app issue (I got my lock before the android app updated to support the new wifi lock). Switching to the more up to date iOS app made setup a breeze, and the Android app has since been updated to support the new lock. Integrating the August into my smart home was pretty easy as well. With Google and Amazon I had to set a pin to use when unlocking, but not with Siri for some reason. Smartthings can control the lock through the 'new' smartthings app but not the classic app. With the voice assistants you can check the status of your lock ("Hey google, is my back door locked?"). I shared the lock easily with my wife. I have not had a chance to check the guest functionality (not having anyone over during the pandemic). I also like that I can get notifications when the lock is unlocked manually - one of my little paranoid fears with having twin boys in the house. Only caveat I can think for this lock is that it uses CR123 batteries. This is pretty common in smart home devices so I have these on hand. If this is your first/only "smart home" device, just be aware that you will need to keep some on hand to swap out every 6 months or so. The app warns you when the battery is below 25% so you have plenty of time to change batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A Necessity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August Locks are for me the best locks, they work with Siri HomePod, Amazon Alexa, and Google. This new version is also a bit smaller and works the same.

    I would recommend this to a friend