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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 659 reviews
  • Cons mentioned:
    Auto unlock feature

    Rated 1 out of 5 stars

    Auto unlock feature is not reliable

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this lock if you intend to use the auto unlock feature. It is extremely glitchy. Tech support claims it is not the lock, but a feature issue and offers no solution.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Compatible with Sire, Alexa and Google Home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the Nets x Yale locks when it comes to automation capabilities and remote control. Battery dies extremely fast and those are costly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pain to set up but once done right it is great but best buy requires me to put 50 letters in.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Good Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed on door and was easy to install. Simple to operate and works using same App as my Yale lock.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Keyless lock

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock. Was very skeptical about it at first because I liked having a keypad before but this works really well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to install and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the previous version was too bulky so I waited for this one to come out and it's been working great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and operate. New version does not require the wireless bridge which is nice. Great for people with limited mobility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, I'm biased. I LOVE the concept of smart things because it makes our lives easier. The August lock working with HomeKit is awesome; I'm able to set automations (which still prompts whether you would like to run it or not), can check status of lock, can open lock with phone not voice. What I find to be most useful is auto-lock and auto-unlock; with door sense installed, the lock 'knows' when your door is closed or not so it can lock (or not lock) depending on the door status.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ease of Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase, works excellent over wifi. I love the option to automatically lock/unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan only worked when it wanted to. Was on the phone with support fore 3 hours. Still could not keep it connected. It does look nice but I went with the nest yell. And it’s been flawless

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Is great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great absolutely worth its weight in gold. Locked myself out a few times before, now it can be opened by phoning a friend. Its great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart home door lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a breeze. Integrates well into our smart home ecosystem. Works great with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Smart and easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to install. Doesn't change the outside of your door which is good and you are keyless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best auto lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing no more forgetting to lock or unlock it or to take your key with you. Also unlock it from anywhere.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    August (4th Gen) smart deadbolt lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The August-Wi-Fi Smart Lock (4th Gen)- Matte Black smart deadbolt lock is average no frills. The main difference is that it can be connected to your smart phone, but you can open the door with the key. This product is average.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second lock, I put one in my old house and bought this one to match the theme of my new house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great WiFi lock . Easy to set up works great if u have a strong WiFi. I have WiFi extenders so I have no problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    August

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lock! Locks when I come and go and really helps me keep the house secure. Doesn’t show from the outside making this very low profile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m glad I bought it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super convenient coming home and the door unlocks automatically, especially when you get home late and the porch light is off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Smart Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting all year for this Smart Lock to go on sale and it finally did! You can always count on Best Buy for awesome deals.

    I would recommend this to a friend