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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 659 reviews
  • Cons mentioned:
    Connectivity, Locking mechanism

    Rated 1 out of 5 stars

    Unreliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty unreliable. It works okay if you use their app only, but it almost never works using the Apple Home app (times out) and it has problems when using a physical key. For example, if you lock the door with a physical key, the lock doesn't detect that the door is locked and considers it still unlocked. Then, if you want to unlock with the app, you have to lock the door in the app (even though it is locked) and wait for it to error out before you can unlock it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    August wifi is worth the money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August wi-fi smart lock was great pick up for me and I would certainly recommend it to anyone looking for a smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 3 out of 5 stars

    Good Smart Lock for Beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Con: Auto Lock feature doesn't work every time. The radius that is uses to detect if you're close is too wide and you can't adjust it. Pro: Easy installation. We live in an apartment and it doesn't interfere with maintenance coming in and out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definitely worth the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I,m now buying my third one becayse we want all locks to be equiped with these! Great addition to any smart home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock and app.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ,u second August lock. I like this one even better as it is smaller. App works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent lock, works exactly as intended. I love the auto lock/unlock features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sleek and easy to configure. Love the ability to be able to change codes on the fly. Definitely recommend the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best locks I've purchased. Set it to auto unlock when you get home.. absolutely a must!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    August lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works great. We really like it and like being able to lock and unlock the door with our app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My second August lock, and it’s great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second lock from August and I love it. Works flawlessly, simple to setup, and very convenient!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as snappy as I'd like. Works well enough for me to be satisfied that it is keeping my home locked when I need it to be locked, but not quite enough to warrant five stars. I also had some set-up issues that frustrated me for an hour or so, but eventually got it all working.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Excellent Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed by August this is my first smart lock, very easy to install and very reliable

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Smart lock.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa operated. Useful for those who have visitors staying at their place so you don’t have to copy keys. Downsize of this is battery drains fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So for it Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks and works well so far. Had a small hiccup connecting but turns out that I didn't follow the directions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    2nd one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy install would highly recommend as the home kit connection was easy too

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    August smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Easy to install.... Receives good wifi signal... Happy that the wifi is built in...

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock is great . Easy to use and definitely helps not to worry about carrying your keys with you. Great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my life a whole lot easier by not having to worry about locking or unlocking the door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my 2nd lock of this kind installed on business, the best there is!1

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Easy no problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this august wi-fi smart lock ( 4th generation ), this is my second one and I really like them, easy to set up.

    I would recommend this to a friend