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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 11 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Rated 5 out of 5 stars

    Excellent Quality! Superb Movement! Love It!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I decided to purchase this elliptical recently and what a joy!!! It took about 4 hours for my husband to put it together because he took his time (probably would of been 1/2 that if he rushed) and I love it!! I weigh in at 250 pounds and I’m 5’ 6 1/2” tall. I also have 2% cartilage left in my right knee. My husband and I are beginning a strict exercise/diet program at home and this machine is a start! I have no pain in my knee on the elliptical (when I take my time getting use to it) and I can move fast without the machine shaking. It’s extremely durable and I can tell will be very reliable for the years ahead. Keep in mind this is a heavy piece (love that) and will require help to lift and patience to put together! Well worth it in the end! HUGE shout out to my Best Buy home advisor Mr. Richard M. If it was not for him...we would not of made the purchase! Thanks Best Buy! :)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective out the box!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars, I would. After a delay in shipping and delivery, I received the machine and set it up. Imagine my chagrin when the machine would not power on. Bestbuy refused to address the situation and told me I had to deal with the manufacturer. Four months later and the machine still has not been repaired. What’s worse, Bestbuy LIED about the extended return window and refused to take the machine back during the holiday return period. Do not buy this product, and especially do not buy it from Bestbuy!

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello - I am sorry to hear that your BXE 216 Elliptical would not turn on. If you are still experiencing trouble with your machine turning on, please reach out to Bowflex Customer Care so that we can get you back up and running asap. You can call Customer Care at (800) 605-3369, Monday – Friday from 6am to 5pm PST. - Bowflex Team Bowflex

  • Pros mentioned:
    Workout quality

    Rated 5 out of 5 stars

    A great workout and gym alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most folks out there, I had that little tag on my keychain that charged me anywhere from $35 - $200 (depending on which gym). Not that I used it very much, but that didn't stop the monthly fee from coming. Not everyone will be like me, but I mostly only went to the gym to grab an elliptical, I have a BOWFLEX dumbbell system at home and some bands which gets me by on P90X. Now, more about the Bowflex - BXE216 Elliptical. Delivery When the product is delivered in a massive shipping box so heavy that I was unable to move it. I took the approach of opening it and grabbing each piece by piece, ripping the Styrofoam apart until I got down to the Flywheel. This made it way easier to handle and move it to my upstairs bedroom Installation Compared to other Ellipticals I have put together, this one was straight forward. I used the included instructions along with watching a YouTube video from BOWFLEX on the assembly. After a few hours and some help from a family member, I was able to piece this together without issue First use I'm 240 pounds and 6' 5", when I got on and started moving there was squeaking which irritates me to no end. I looked up online a few suggestions on tightening the Flywheel bolts and using the included lubricant on the joints of the machine. None of this seemed to stop the noise from happening. Oddly, when my wife tried it, she did not get any squeaking noise. The next day....an actual workout "Fat Burn" I jumped on a dedicated myself to the Fat Burn 30 min cycle, after 5 mins, the squeaking stopped altogether. I guess I just needed to work it in a little bit which makes sense. No more noise and very nice an stable smooth ride. I got a great sweat going and could feel the pro performance of the machine. I am looking forward to tomorrow's workout! Overall, I rate this elliptical 5/5 stars for the pro quality of the material and performance, ease of use and assembly, and Best Buy's amazing delivery service of the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BXE216 Elliptical

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great BXE216 Elliptical! My wife and I are totally satisfied with how well this is designed. I’m 6’1”, and she is 5’6” and it fits us both! We’ve used it long enough that we can say that it’s really making a difference for us. And it’s actually fun and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Workout quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Bowflex. It’s easy to use, has several different workouts, and is well worth the money. I like the fact I can save money and time from going to gym. I can workout anytime I want to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid equipment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice when it arrived but the buttons are made of cheap plastic broke after 90days. The glide is smooth the distance seems to be off

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Scraping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but after a month, there is scraping sound on one side. Not sure who to call to check it.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello- I am so sorry to hear that you are having noises coming from your Bowflex 216 Elliptical. We want to get your machine in tip top shape as soon as possible. Please reach out to our Live Chat team online at https://www.bowflex.com/ by using the Live Chat link at the top right of the page when our agents are available. We are open Sunday – Saturday from 7am to 6pm PST. You can also speak us over the phone at at (800) 605-3369, Monday – Friday from 6am to 5pm PST. -Bowflex Team Bowflex

  • Pros mentioned:
    Workout quality

    Rated 5 out of 5 stars

    Great workout

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The elliptical is gym quality and provides an excellent workout.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, great workout.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent to work on, I have bad knees and find this machine workable for me. Good 45 minutes of sweat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fitness equipment and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great equipment for fitness. Best Buy sent two guys to come and set it up for me. Great work.

    I would recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello Shane! I am happy to hear that your Bowflex 216 Elliptical is a great fit for you and that assembly went seemingly well. We wish you the best on your fitness journey! -Bowflex Team Bowflex

  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workout only stay in paused mode. Bowflex customer service is awful to deal with.

    No, I would not recommend this to a friend
    • Brand response from Bowflex Customer Service
      Posted .

      Hello- I am so sorry to hear that you are having issues with your console staying in pause. We want to get you up and running at the earliest convivence. Please reach out to our Live Chat team, we can be found online at https://www.bowflex.com/ by using the Live Chat link at the top right of the page when our agents are available. We are open Sunday – Saturday from 7am to 6pm PST. You can also speak us over the phone at at (800) 605-3369, Monday – Friday from 6am to 5pm PST. -Bowflex Team Bowflex

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