Main Content

Customer Ratings & Reviews

Canary - Indoor Wireless Full HD All-In-One Home Security System - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 1087 reviews

83%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 271 Reviews
  • Rating: 4 out of 5 stars

    Canary sings like A songbird

    Posted
    cpernice
    • My Best Buy® MemberMember

    Received my Canary Security device 3 weeks ago. When I opened the box I was immediately impressed, Even the packaging was well thought out and classy. Set up was a breeze although I did have to change my Wi-Fi security method to a password based security, as the Canary doesn't provide is MAC address. One possible solution if you MAC address filtering as your security temporarily open your network connect the Canary and then look at your network to get the MAC address of the device. Or of course do like I did and just switch to WPA or similar Protection Al in all with the switch my canary was up and running in fewer than 10 min. Out side of a few temporary network glitches the device has been flawless in its operation. It’s aesthetically pleasing and unnoticeable. Build quality is that of an "Apple" device. It has been a very "Nice to have" product giving us the ability to check on the dog, see when the kids get home and even Catch a few funny moments, including an Easter candy theft. Canary Connect seems to be on the right track with this device making software and network improvements based on user feedback. Some suggestions I would include for the software side would be; Setup and access via web browser. The iOS/Android connect is easy, just would be nice to be able to us my computer if I wanted & saving & managing video clips (I hear all of this is coming soon). Do to the temperature and humidity monitoring this device would be awesome for an instrument / studio room or collectables room or anyplace where temp/humidity could be damaging, I will be purchasing a second canary for my music studio soon. Pros: Easy Setup, Unobtrusive design, Continued progress and new features, Friendly support staff welcomes feedback, Peace of mind. Cons: You’re at the mercy of your service providers, if you look electricity or Internet the canary no longer sings. Hopefully canary 2.0 comes with battery backup and internal memory storage, maybe even GPS chip. In closing I recommend this device, the price is reasonable for the quality of the product. The service is constantly improving with new features on the way. I give the device an "A" Rating.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great solution, but still developing..

    Posted
    myntric
    • My Best Buy® Elite Plus MemberElite Plus Member

    When it comes to technology I am incredibly picky and a near perfectionist (with some understanding that bugs and continuing development do occur). We tried several other cameras prior to purchasing the Canary and experienced issues/complications that just didn't meet our needs (poor sound quality, difficult to review video, time consuming to configure, etc.). We did not want a NestCam simply due to the expensive monthly/annual fees per camera and my wife spotted the Canary at Best Buy. I had my hesitations and spent nearly a half hour reading reviews and decided to try it and was happily surprised. One of the best features for me is that it does not look like a camera. The sound quality has been superb and the video across iPad, iPhone, and Android phones within our household has been excellent. The next day I ended up purchasing a second one for another room of my house, especially after noticing the monthly subscription for video storage is for up to 4 cameras. Like anything I did find bugs in the software and there is room for some improvement (such as accessing video's via Smart TV or Laptop for review) but I'm confident they will get there. I have reported issues to technical support and received timely responses and while they [bugs] are irritating (pauses during some videos, inability to view entire video sometimes on the timeline), downloading them directly to my phone seems to resolve most. If it weren't for these subtle issues I'd rate it a 5.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product; really easy to set up

    Posted
    Bookworm821
    • My Best Buy® MemberMember

    This product immediately caught my eye when I saw it advertised online. I live in an apartment and I'd been looking for a simple security system that didn't involve any kind of hardware or monitoring. This was relatively inexpensive, and was so easy to set up and sync with my smartphone. It has a high def camera and night vision, which for it's price of $200 was amazing. The app itself is super easy to use, easy to see an alert when movement is detected, easy to set on privacy mode when you get home, and if it's on inactive mode, it automatically arms it when you leave the apartment. If you forget and leave it in privacy mode, you can turn it on remotely with the app. However, when you receive an alert and view the recording, there are two buttons across the bottom of the screen -- Sound the Siren and Emergency Call. If someone is in your home, you can sound the alarm and scare them away. However, this is also one reason I rated this a four instead of a five. The placement of the alarm button is extremely inconvenient! If you happen to bobble the phone a little, or use the phone's navigation buttons which are at the bottom of the phone, it's super easy to accidentally set off the alarm. I've done it while at home, and scared myself to death. Otherwise, this is an awesome product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Newfound Peace of Mind!

    Posted
    Djoumana

    This was a great addition to my single, one-bedroom apartment life. Living alone on the second floor of my NYC downtown apartment, while a bit of a dream, does make me anxious at times about my personal safety, as well as the security of my home. Having just gone out of town for over a month, it was very reassuring to know that I would be alerted immediately if there was anything happening in my apartment. This was also a good way of making sure my friends were actually watering my plants and picking up my mail :) A few things I really like about my canary: - ability to check temperature and air quality (having had several radiator issues in my building in the past) - peace of mind that comes with knowing everything is monitored at all times - ability to download recordings to my mobile device - early interaction with customer support was very positive - ability to automate security modes from armed, disarmed, private (good for when you don't remember to turn it off) - ongoing app updates making continued use better each day A few things I would like to see improve: - ability to get alerts around HomeHealth (temp drop, air quality change, etc. - per individual settings) - ability to talk through Canary (useful in Watch Live scenarios) - sensitivity to light change and very small movements is a little high - though I admit I haven't done such a good job of tagging activities and this may get better if I did that Having been very happy with my experience, I actually just bought my brother a canary for Christmas for his one bedroom apartment!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice camera but some limitations

    Posted
    aer151
    • My Best Buy® MemberMember

    Overall I am impressed with the quality of the live streaming, picture quality and ability to zoom in on live footage. The setup was super easy, only took a few minutes. My two issues are that I chose the setting to only notify me of motion when I am not here, but every-time I walk in the room my phone is going off as it senses my motion. The settings are not working properly. Two, I don's recall reading anything that you had to pay for a service. Yes there is some basic options for free but this should have been much more clear in the description. I have a security system I pay for so I really just want this when I have a dog sitter come walk my dogs. I feel there should be a way to connect the videos to your own cloud storage as I have other services where I could save any video recordings. After the 7 day trial, if the basic is not enough..I plan to return and find another camera. I have no need to pay for multiple services when I have a true security system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good as a stand alone camera for the house.

    Posted
    Carguy1969
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted to add one more layer of security - catching the event on camera. It works very well for this purpose. Pro's: The wide angle can see my front door, sliding glass door, and down my hallway. The quality of video is very good. The night vision is very good. The motion sensor is customizable so you can see events that are "big enough" to warrant recording. The sound is very good. I like the monitoring features too - but it's kind of a fluff feature. The fact that it looks more like a bluetooth speaker than a camera is a nice feature too. Easy to pair. Con's: You can't record to a network connected or cloud drive (or any other method but their service) - but none of the cameras in this range have that feature it seems. The air quality sensor needs t be calibrated which is hard to do when the outdoor air quality is very poor to begin with. No ability to access the camera from a PC - only your phone / tablet. Neutral: The phone app is ok and could use some improvement. All in all it is a good device and meets my expectations - and caught my son sneaking snacks in the middle of the night (funny). Now he talks to the camera to tell me what he's doing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product- not perfect, but works very well.

    Posted
    JDRBoston

    I've been looking at the Canary since they started their Indiegogo campaign to create the product. It's a great idea- perfect for those that don't want a full-fledged security system and are intimidated by some of the do-it-yourself options. Works as advertised- nice camera, easy to set up, arms itself and deactivates when I leave/arrive, and iOS app is easy to use. It is definitely a 1.0 version - I had some stalling of the live watch feature for a day or two but that seems to have been resolved. I seem to be getting false alarms in the morning and the evening when it might be switching from night camera to day camera. Not exactly sure why it is triggering. Fairly annoying, but not a major inconvenience. It's like buying any Apple 1.0 product- very cool, but want to see added features and improvements in the 2.0 version. Would eventually love to see an add-on product- window/door sensor. I don't want a second camera, but a sensor I can put on door and/or window to trip when opened and trigger alert on the main Canary would be great. 2-way audio would be nice. But, it's a very nice, simple system. Figure out the false alarms, and I would give 5 stars. Definitely glad I purchased it, and will be first in line for their next upgrade.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great!

    Posted
    NuEoK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The camera has good quality during the day or night. It has a wider angle lens versus the competitors, so expect a bit of a fish-eye look to the camera footage. Item works as advertised, but it has very basic functions at the moment. For example there is no way to view the recorded video on a computer browser, you must view the footage from your phone only. They did state an update is coming where you can view the imagine on a computer. Its great that is has temp, VOC and humidity reader, but you can only view the last 24 hours. So it wont be replacing my Netmo anytime soon. Also it would be great if it had a notification function if the temp hits a certain degree. Missing functions as being able to set notification options is also lacking. Auto disarm, and rearm functions well for me. Nice to be able to use fingerprint sensor on my iPhone to access the app was a nice touch. As it stands today, it has a lot of potential, but in its current state it can definitely use a new features.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good for checking in

    Posted
    jeff007
    • My Best Buy® Elite MemberElite Member

    I researched for months before buying a security device. I had read great reviews about canary. The one thing it did not have that some others had was 2 way audio. Though that feature would be nice to be able to speak to family when i am not at home, it was not a deal breaker. The canary has a 90 decibel siren that is activated by you on your phone app if necessary and also allows you to program your local police dept and fire dept phone numbers and if needed you press call emergency number on the app and you are connected with authorities. The other nice feature although not really necessary is that it monitors air quality and tells you if the air becomes abnormal and it also measures temperature and humidity levels. Al in all it is a good product but would like to see a few small improvements such as the 2 way audio feature. There is also cloud recording available but it cost extra if you want more than the 12 hour timeline. That must be where they make a good portion of their money is in the cloud recording fees. this is something i will have to loo at later. For now the free 12 hour timeline is good for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Security Device

    Posted
    lando21
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As a lightweight security device, I think the canary is great. It does lack a couple of things which my nest cam does that I wish were available on the canary. 1-it does not pick up sound as a notifiable alert. It does record audio and plays back audio live, but noises don't trigger it to tell you anything is going on. 2-I wish I could speak through it with 2 way (or even 1 way) voice. Not great as a baby cam for a newborn as you can't aim the camera very specifically. However, as a security device or something to watch your pets/kids if their in another room, it's great! The design of the device doesn't suggest that it is a camera, so that's a plus for being somewhat hidden to an intruder. Also, having the sensors for carbon monoxide and what not as well as temperature and humidity are great. Another big plus it has over some other cameras in the same class is that it has some limited storage for free. Others require a subscription while the canary gives you 12hrs of history for free (constantly revolving).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Unbeatable for the price

    Posted
    Ismatta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a very specific purpose for a monitoring device. I wanted to monitor motion with video, and temperature in my Motorhome while I am away from it. I could have done it with several devices, and for a lot more money. A smartthings hub, a ST motion and temp sensor, and a Nest camera. I have all of that at home, but that is expensive overkill for the motorhome. This device does it all and monitors air quality as well for just over one hundred dollars. I can't imagin anyone with a Motorhome who wouldn't want one. Every time someone at a campground sees what I do with it, that want one right away. The only issue is that the servers the company uses are very slow. As much as 5 or 10 minutes after motion until you get an alert. This suits my purpose, as I am not concerned about a robbery. It is so slow that you would have great pictures of the burglars after they have already left. I want motion, video, and temp in the Motorhome, and this does it all in a plug and play, inexpensive package. I am very pleased.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good basic video monitoring

    Posted
    Ronald
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first security device like this and overall I'm satisfied. The network configuration took two tries because the device I was using to configure the unit was on my 5 GHz network and passed that config on to the Canary. Once I changed to the standard wireless frequency and reconfigured, the remaining set-up was straightforward. Definitely captures movement in the room well. So well, in fact, that I even had one false positive where heavy cloud cover outside caused the sunlight coming into the room to change so suddenly that it saw the shadow moving through the room and caught that! I've had the device for a couple of months and that's the only false positive, so no worries there. But pretty cool that it caught that change. Alarm is loud and notifications to my phone are pretty much immediate. Really nothing bad to say about the device other than the minor initial configuration issue that was easily resolved. I may buy another one to protect more of my home and recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Handy features...but be cautious

    Posted
    Ryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this based on reviews from some tech podcasts I follow. It has some handy features like air quality monitoring, although it's very generic - the alerts on my mobile device don't tell me what is off when an air quality alert goes off, I have to go in and check the readouts for humidity, etc, based on a "low / medium / high" kind of scaling, rather than numerical values. The visual quality is pretty good - it has a wide field of view, and a clear picture. I've noticed an average of a 1-2 second lag time between motion detection and notification, and while watching the live feed; so if you're using this for its intended purpose as a home security camera, the 1-2 seconds doesn't make a huge difference in the grand scheme of things. If you're using it as a baby or child monitor, or something like that where 1-2 seconds could mean bigger trouble, you'll probably want to find a different solution.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for apartments

    Posted
    Techsavvy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this product for my apartment, very easy to set up and very easy to install. I recommend this product to people who have small apartments/condos as this helps cover more area then it would a bigger home. Pro: This product has great sound quality and audio, and great two way talking feature, plus the added live video monitoring. Cons: it does have a very slow lag time when it comes to notifying you as well as pulling up the live web. But that’s typically something that you’d expect from a security camera that is on Wi-Fi. Also the monthly fee of $10 can be a little bit much.. just to use certain things on the app to go along with the camera. All in all I give it a 4 out of 5, again I recommend this for apartments and condos only... if you’re needing something for a house, this may not be the product best suited for that need.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Stressful login

    Posted
    David
    • My Best Buy® MemberMember

    Well packaged, easy to remove from packaging, initial setup of equipment was easy enough but getting application on phone to work was a struggle. Initial login to the app appeared easy enough but then could not get back into software. Had to reset password from website just to get in. Also had the same issue setting up my wife as a user. After 30 minutes of time trying to get back into phone app I was almost ready to package it all up and send it back. Once I got back into app all the rest of the setup went well and was easy enough to use. Pleased with picture quality. Alerts seem to be an issue for some, but it is easy enough to set notification levels as well as limit alert areas. I really like that with proximity sensing (or geofencing) Canary can stop recording when you are home without having to go into app to make the change. Other than initial app login issues I would have given this product a 5 star rating.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great video

    Posted
    OperaMan7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This camera works great for capturing great video for day and night. It works well to automate the arm mode when I leave the premises with my phone. Although, it sometimes doesn't disarm when I come home. This could be something with Wi-Fi not registering fast enough for it to disarm. It also indicates "activity" when in arm mode and lightning flashes or when extreme cloud cover lowers the light in the house. This could be setting that I have yet to discover, but I'd rather have it then not at this point. I would also prefer to have the light underneath the camera to turn off, since I don't want unsuspected intruders aware of the camera system but that is just my preference. In the meantime, I just put something in front of the light and it hides it well. I am really glad that I purchased this camera and BestBuy had the best price that I could find.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not too bad...

    Posted
    NK07
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this camera after someone decided they wanted to steal packages off my doorstep during the holidays. So far since my purchase I can tell you that the camera quality is great through the app. which was something I was worried about. And also the sensor for picking up on movement works well. And the night vision or night recordings aren't too bad as well. However the application on my phone is a little delayed on sending me notifications when it senses something moving. And there is a delay when it initially starts picking up movement. Also to note, don't set it by a window angled out toward a road, it will pick up and record every car that passes by until you get home. But for a moderately costed security camera it covers the bases for the most part.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Buy

    Posted
    Riss
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this in order to keep an eye on our daughter on days she has to come home from school alone. There are no monthly fees which I like. I get an alert everytime there is movement in the house when I'm away and I can quickly launch the app to view the footage. I can live stream view at any time and the video quality is smooth and clear. The audio is clear. It says it has a microphone and speaker but it does not have speaking capabilities. I can hear the video but cannot speak through the device. Not sure if that is something that will occur in the future. Set up was very easy and we plan to get more for the outdoors. The siren is not very loud but would probably scare someone off if needed. I wish the camera view was a bit wider or was capable of panning but overall I would definitely recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent camera

    Posted
    TampaSports
    • Verified PurchaserVerified Purchase

    Great camera, you can see everything crystal clear. I love the option to view live. We got this so we could check in on our animals while out of the country. It was great to see our pets from so far away. Main drawback to this is the constant alerts. It is supposed to learn animal behavior with tagging but after a month we still get constant alerts from pet movement. Still great system but I'm considering turning off alerts. This of course means not really a full security system but at least it records to cloud so anyone in house can't destroy video. Also note there is no battery backup so you need to plan for this since will not work if power cut to home. Battery backup surge protector can fix this. Also note you only get 12 hours of free cloud storage. You have to pay for more.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid home camera

    Posted
    vchizzle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice camera. Good picture quality. Recording is super sensitive. I've adjusted it down a little but need to lower sensitivity a bit more. Light coming in from crack in curtain will trigger it. Recordings have little glitches at times which is annoying. I use this to catch guitar ideas when I'm writing music so I don't need to hit record and interrupt my playing. The glitches make for imperfect audio which isn't great. But at least I get the idea recorded. I did have one instance that the recording didn't stay there after I was done. I just use the free service for now. Downloading the videos is cumbersome at times. Audio quality is ok as long as it's not too loud. I'd rate it about 3.5 stars.

    I would recommend this to a friend