Customer Ratings & Reviews

I had probably one of the worst experiences ever when attempting to setup the MyQ Garage Door controller to use with my garage door opener, that after 5 hours of futzing I finally threw it back in the box and returned it to Best Buy. The instructions were completely lacking any coherent steps. Other's have complained about this as well, even posting videos on Youtube how to do it. However, my device failed to complete the setup process for an approved garage door opener more times than I could count. I finally decided to buy a GoControl/Linear Z-Wave Garage Door Controller with a SmartThings Hub and the setup took less than 10 minutes from opening the packages to installing the device. My advice is to stay away from Chamberlain's products altogether until they make a product that works without issues.

Have not set this up yet but looking forward to how this works

Difficult set up and next to impossible to make it work.

It was not easy to get hooked up and working. Worked well once we got through that but a week later we changed our internet router to a more powerful unit and now no matter what we do we cannot get the connect to the new router.

I've bought it 5 month ago and have been using since then. It is an excellent high tech toy and great for a geek like me! :) I use it with 2 door sensors (one that came with the original purchase + 1 extra) and some 5+ year old Chamberlain openers. Setup: I had to call support as I did not receive notification to validate my email address/account and hence the app on iPhone was failing to complete one of the last steps (I was getting errors adding "doors" to the "place" in the app). Once this was understood and solved - the rest of setup was easy. Support was helpful in resolving this fast. From that point on - works as expected with some limitations. Main concern with this product for me - reliability. This manifests in the following ways: Occasionally, I get no notification on open or close event (happens 1-2 times/week when door opens/closes 4-8 times a day). Once in a while I get repeated notifications (opened/closed/opened/closed within 2 min window) while the door was "cycled" only once. Once or twice over couple of months, the status of the door was reported incorrectly (door shown open in the app while it was closed) Controlling the door when you are not on local network is also somewhat flaky (I get failures to connect or "no response" when you attempt to open or close a door). I do really like the notifications as I know when my kids are getting in/out through garage or when we leave and ask our friends to take care of the house - we know when they are coming in/out. Other considerations: The control box does not have an option for wired network connection - I suppose some of the failures could be due to WiFi reliability. The box should be mounted close to garage door openers (<3 ft?) - not a problem for me - but I wish I read about this prior to purchase to evaluate outlet location/placement in general. Once you register your email in the account in the app - that is the only email that will get notifications - you cannot change it unless you reregister from start again, i.e. create a new account, etc. I was trying to add another email to get notifications - but could not. I could have registered an email alias instead having known about this. There is no integration or APIs (at least when I was looking into it in April 2016) with other home automation systems, i.e. it is a standalone piece of equipment from home automation point of view.

This is just okay, not really what I thought it was. Set up was somewhat easy, but became a hassle since it kept timing out and also gave me repeated error messages that it would not connect to the server. I am pretty tech savvy and it took me probably 30 minutes to figure out that you could do either bluetooth and also had to do Wifi set up. This is not compatible with Amazon Echo yet and does connect with Nest to notify that you are away. The rules you can set up really do not set this up to open when you approach and pretty much this is just a system to notify you that the garage is open or closed plus you can open or close the garage from anywhere through your phone. I guess I thought I could do more with this system. Still a pretty cool system but one that you could live without especially at this price point.

Never did get it to work, but thanks to Best Buy's stinky 15 day return policy we are stuck with this lemon that doesn't work.

good if you don't car about integrations without buying a separate hub i.e.)home kit. I would wait for the new version coming out this summer.

All this does is turn your phone into an opener. The main feature I wanted was to set a schedule so I could ensure my garage never stayed open all night but chamberlain disabled that feature. Looking at some online forums, this has been an issue for a while and the company has no plans to remedy this. Unfortunately I found out about it after the return window had lapsed, otherwise this would be back on the shelf.

Great concept, but did not work on iphone5. Should be based on Operating System vs iPhone version.

Would not recommend. I have a brand new garage door opener from genie and it wouldn't connect

Took it back wouldn't work with any devices. Supposed to connect and work through Smart phone

Bought this because I am always afraid I have left the garage door open. This solved my problem. There are basically two components. A sensor you attach to the garage door itself. It is a simple transmitter that senses when the door has changed from vertical to horizontal (open) and sends a signal to the second component. The second piece is the receiver and wifi gateway. Once you attach the Receiver near the opener, (NOTE: You have to plug the transformer into an electrical plug) and plug it in, it starts blinking a BLUE LED (there are a number of different color LED's that mean different things). Then, you start the Android or iPhone Chamberlain MyQ App, turn on Bluetooth and pair your phone with the MyQ and it walks you through the rest of the set up which asks permission to join your wifi network and registers the MyQ with the Chamberlain server. NOTE: It did not register with the server the first time. I unplugged the unit and started it again. This time, no problem, it linked perfectly and the rest of the process went perfectly. Once that happens, it asks you to link the Sensor on the Door to the system, asks you to push the LEARN button if you have a Rolling Code Opener and then attempts to open and close the door. Mine worked the first time, perhaps because I have a Lift Master, which is a Chamberlain company. Note that you should look at the Guide which is in the phone App. It will explain how to set up the Email or regular Notifications to your phone. The Alerts are very customizable. Also, if you want to edit how an alert works, you have to write an entirely new one and delete the prior one. There is no EDIT ability. I think the App could be fixed to allow this feature. I've only had the unit for less than 24 hours, so I'll update this review if there are any important things to let you know. And, I called Customer Service to find out if there is a battery in the Door Sensor. Julie was wonderful and knew the product very well. There is a small battery. I suggested they add this information in the Manual, which says NOTHING about changing the battery or what type of battery it is.

Great idea poorly executed. Not quite ready for pre time.

doesn't work from smartphone. keeps trying but doesn't work.

The unit did not work properly, would loose connectivity even though signal strength was high. When it did work it took over 5 minutes to open the door or close the door.

I am very happy with this MyQ garage door opener and the install was very easy – except with Apple IOS 7. I followed the process several times and called the Chamberlain phone support. I give them kudos for being open on a Saturday and having short hold times but was annoyed by the typical script where you must answer questions unrelated to the problem just so the operator could get you to a tech. In the end the support person I talked to did not solve my problem. I ended up solving the problem myself. During the install you must connect to the device via Bluetooth and “Add the Wi-Fi hub to your Wi-Fi network” (more on this later). I did this several times and my iPhone app (with IOS 7) would always fail saying I had to enable Wi-Fi on the hub. I reset the unit several times trying to figure out what was going on. Finally I tried my wife’s iPhone that still has IOS 6 – worked perfect. Bluetooth connected, it updated the software on the MyQ Hub and everything worked perfect! I never did confirm with Chamberlain that this is a IOS 7 bug and probably by the time you read this it will be resolved. If not hopefully I saved you some frustration. Now, something I find interesting. When I used my iPhone to connect to the device and added the “Hub” to my network somehow the MyQ Hub obtained my Wi-Fi password from my iPhone. I never typed in my WEP Wi-Fi password in the iPhone app but when I look at my router DHCP lease table I see the MyQ listed with a valid IP address. I have searched online and have not found any reference to how you can transfer a WEP key using Bluetooth but somehow it must be possible. It is cool, very easy to set up. I guess it just sorta freaked me out that a device can learn my Wi-Fi password using Bluetooth from my iPhone. Now, how does it work? Fantastic! I have the app installed on my wife’s phone and my phone but have not tested Android (assume it works). The reason I purchased this product was the positive reviews and because I have a problem leaving my garage door open. Sometimes I will remember about a mile from home and have to drive back to check and close the door. Other times I just forget! I live in Minnesota and have a heater in my garage that keeps it at 45 degrees. Last year I drove to work at least 4 times during sub-zero weather and left the garage door open (garage heater ran all day). I figure I will pay for this product with reduced natural gas costs very quickly! I set up an alarm to send a push notification and email if the garage door is open for longer than 30 minutes. I have not fine tuned this time yet but figure I don’t want alarms going off when I am taking out the garbage so 30 minutes feels like a good setting. I tested it at 2 minutes and the alarms fired like they should. So far I have not left it open longer than 30 minutes. One feature I love is when you close the garage door with the application the MyQ hub flashes a bright light and sounds an alarm before closing the door. My Wife has the app installed as well and sometimes I may be working on a project and leave the door open on purpose. Now if my wife sees the garage door is open and decides to close it at least I will know it is going to happen and be able to override the open by hitting the wired opener. I have only had this opener a few days and I don’t normally write reviews. I am very happy with this product. I only share my frustration with IOS 7 to help others. I would definitely recommend the Chamberlain MyQ garage door opener.

Would not connect to router which is less than year old. Saw other similar comments but thought it was worth trying.

The "Quick Start Guide" provides a reasonably clear physical install but very poor set up instructions. The instructions suggest physically mounting the hardware and then downloading the MyQ apt but what needs to be done is to download the apt first as it will get you to the remaining setup instructions. You also need to determine the Wi-Fi signal strength in your garage as the "green" light indicator on the MyQ hub may show a signal is being received but it does not guarantee a sufficiently strong signal to reliably set up or operate the Wi-Fi MyQ hub. Occurring errors during set up frequently cause you to start at the very beginning. Each time you must repeat the type of door opener being used for example. It is strongly encouraged that you do the Wi-Fi programming before you do the physical installation. Be sure to mount the door sensor before doing the door opener training as the MyQ needs its input to determine if it found the correct code. Otherwise, you have to repeat the learning cycle. A code saying "Door Motion Not Detected" would give a huge clue to the issue. I just finished installation and it is working great but long term reliability is TBD. Also note the Chamberlain Apt is for smart phones only - not pads unless equipped with a phone connection. Overall the install instructions require a lot of reading between the lines and "trial and error" with little to no feedback when mistakes are made. There is no evidence that Chamberlain took the time to review and take feedback from first time users and then refining the instructions based on feedback. I would recommend this to only those friends with a strong technical and "hands-on" installation experience.

Didn't work out of the box. Support available through email only.