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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 324 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the MyQ Smart Garage Video Keypad for its decent camera quality and ease of use, with many finding the installation process quick and simple. The product also offers security features, motion detection, and night vision. However, some customers have expressed concerns about the device's battery life and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 324 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    App performance
    Best Buy Employee

    Rated 4 out of 5 stars

    Nice lookibg keypad

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a hige upgrade from my old garage keypad and looks much better. From a functionality standpiint it has some nice features, like the camera which is a nice touch. The only reason I wouldn’t give this a 5 is that My Q has integration with RING and it gives me a punch through to the garage door in my Ring app but in dont get the camera view which gives me another app to have to use to see that camera.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Very convienent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy having this key pad. It was a bit of a struggle to set up initially with the wifi and app, but has since worked great. The app is user friendly and provides clear step by step instructions. It is also super nice to be able to open/close the garage door from the app and create temporary codes for others, if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Easy Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy installation & clear video!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Very easy to set up. Only downside is you need to charge it before use which takes quite a while.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Chamberlain MyQ review - experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described provided you have the required door opener. It took a little time for it to pair with my opener but once setup it works great. Video is clear -it's not a security camera but it does the job when someone is nearby.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mediocre battery life, must disassemble to charge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is nicely built, but poorly designed from a user perspective. In order to recharge the battery pack, you must remove it from the unit, which means unmounting it from the wall after removing the tiny awkward "security" screw on the bottom, then opening the back cover and finally unclipping the battery pack. Then you need to use a micro-usb cable (Not USB-C, and not provided) to charge the battery pack for hours before putting everything back together. Doing this process every few weeks is bothersome, but by design there is really no way to permanently power the device. A little more effort in design would have paid off greatly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great Camera, Poor Battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera quality and the ease of installation is great. The only downside is the battery storage. It gets to 10% from 100% easily within 45 days. It is a pain to recharge from holder every 45 days.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life, Connectivity

    Rated 2 out of 5 stars

    Worth it?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects from wifi, battery life not great. Nice video when working

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, we appreciate the time you took to review and experience our products. Your feedback is very valued, and we are sorry to hear that your experience was not the best. We are aware that issues can happen after installation, and we would love to better your experience by providing a solution. We are happy to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience. Chamberlain-DIY

  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Seamless install and set-up, but…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device seems to be solid and well built. Installation and set-up was faily simple. I have two issues. 1, the battery took too long to charge out of the box. It would be nice if it had a partial charge to cut down on the installation time. 2, while installing, the small set screw that secures the unit to the mouting plate is TOO EASY to cross thread and potentially round out the philips head. It would perhaps be better if it were a torx or hex head screw. Otherwise, we’ll see how it performs.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy install and integration to MyQ hub, no wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features and handy access without having to use other means to open the garage door. Video is a plus but if you want to look later who set off your motion detection (even without using the keypad) you will need a subscription. Also not hard to remove from mount to recharge periodically, but don't lose that tiny screw! That could be improved to not lose it. Must have MyQ hub for it to work though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Access Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great addition to garage access when multiple contractors or service people are coming and going. It allows you to see who is there and they can call you from the device if it doesn't work. Everyone gets their code, too. That way you can cancel that code instead of resetting it for everyone.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Thank you for sharing your review with us Barbara. We love to see that our customers get to have a great experience with our products, and we appreciate the time you took to setup and experience our technology. Should you have any questions in the future, please email [email protected]. Thank you. Chamberlain-DIY

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install with clear instructions. The camera quality is decent and it works well. The only downside is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup. Camera is clear. Batteries are so so. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good, but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good camera, but it does not have local memory storage and the subscription can be kind of expensive. 

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 4 out of 5 stars

    Great addition to home security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install. Loved that I’m able to create separate codes for each user. The camera is very clear

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good but for me is to big

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good image and quality but for me is to big. Night vision is good and you receive notification fast

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great garage cam

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and good coverage. Photo and video are clear. you have to charge the battery which is inconvenient

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hi Carm22, thank you for your feedback on the myQ Video Keypad! We apologize you encountered errors after installation. I will be sure to share your feedback with our product team for future enhancements. We put customer experience and satisfaction as our priority, and we appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our team. Thank you for your kind words. Should you have any comments, concerns or questions feel free to contact customer support. https://support.chamberlaingroup.com/s/contact-us Chamberlain-DIY

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Multiple code options.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems amazing. I love that you can set a code for friends so you can turn it off when not expecting. The only downfall is my stipid garage opener. A Genie, doesn't take any garage openers except genie product. However. I can still use the camera. So it can trick ppl into thinking we have one and record them. For security. One day Ill get a new garage door opener.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, Jessica. Thank you for choosing Chamberlain and for taking the time to experience and review our products. Our team will be very happy to see your positive review, and we're happy that we are able to provide a great experience. Should you have any questions about our products in the future, please email [email protected]. Thank you. Chamberlain-DIY

  • Rated 4 out of 5 stars

    Nice upgrade to the garage door legacy keypad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice upgrade to the legacy keypad. One concern is around the battery usage. However, if you have the battery save option ON, it significantly improves battery consumption. It used only 2% for a week for me.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are excited to be able to meet your standards, and we're happy that we can provide a great experience. Should you have any questions about our products in the future, please email [email protected]. Thank you. Chamberlain-DIY

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Q

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product. You can control your garage and camera from anywhere. Who ever is at the door can also call you from the phone icon. Makes your life so easy with Amazon delivery. Worry free deliveries and you don’t have to be home, package left inside your garage safe and sound.

    I would recommend this to a friend
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