Customer Ratings & Reviews

Very good product great install great installer and very knowledgeable

This alarm ever had my truck stolen and found where it was at

Amazing alarm system and great service from Best Buy

Remote start works well but no tilte sensor. Was the main reason I purchased this alarm system. Alarm system not sensitive at all.

A bad install caused a short that required a repair visit to the Toyota dealership to repair, Mike the manager at Dickson City store was very helpful to try and remedy the situation but it still took 3 visits to the dealership and over 12hours of my time.

Hello,I didn't install it yet.... my appointment is almost at a end of March, so after is done....I might be able to write a good review.....

Works well. Great squad. Took me in right away. Thanks again.

Worst purchase and transaction I've ever had from Best Buy. I would like to be able to tell you how good this alarm system is. Or I would like to be able to tell you how bad it is. The problem is that Best Buy sucks at keeping their appointments for installation. I don't know why they offer installation if they can't do it. What's worse is the help chat option because I just get bounced around to three or four different agents. So then when I try the phone number instead, I just get disconnected. I will likely just return this purchase and go somewhere reliable.

The technician had problems with the install . I have been back once already and now another appointment is set for a future date because the alarm keeps going off!

So comfortable equipment for cold weather and for tracking your car Have on my both working vans

Works as it supposed to. Javier was awesome in installing it. He did a great job!

Definitely recommend, only issue I don’t like is screen time out is short.

Overall I’m really loving it so far I would recommend this

I love how my alarm works so easy so simple I'm just happy that I have to get about it at Best buy so I encourage everybody out there that's looking for a good alarm to buy this one it's the best alarm I have ever had thanks Best buy.

Wish I could give zero stars but that is unfortunately not an option. Customer service is absolute garbage. Purchased this unit and scheduled the "free install." Soonest appointment was two weeks from date of purchase so I booked it and took the afternoon off from work today to get the car starter installed. Drove 40 miles to get to the installer, and 40 miles home. Arrived for my appointment and the installer was a very overworked gentleman who informed me that the person from BestBuy.com did not schedule enough time for the install so he could not do it and would have to come back in three weeks - five weeks after the date of purchase. He further informed me that since he would have to pull an existing starter out that it would be an additional $75 for the "FREE INSTALLATION." That's rather ridiculous considering not every make and model requires the same time or effort to perform an install, so when they advertise "free" they know some jobs will be easier than others. Regardless, they wanted to charge me for more of their time but offered nothing in return for the afternoon I took off from work, the gas I burned driving there and back, and the additional trip I would have to make in THREE WEEKS to have them again attempt what should have been done today. Not my fault the company did not book enough time to do the job when they scheduled it. I get home and I try Best Buy customer service. I can barely understand what the very friendly agents were saying, but I told the story four or five times as I got bounced around from department to department. Every department told me they could not help me, they weren't authorized to do anything or make any accommodations. I googled a local number and found one but that only rings to the 800 call center in whatever country and I begin the process again. Finally one of the agents told me they could do nothing to help, that it would have to be handled by the store manager where the work would be done. I said OK, give me a number to reach them at. Well we can't give that out, but if you want the number for that installation center we can provide that. OK sounds good! Well I call that number and it is the very nice gentleman (Randy) who I dealt with at the store who is there by himself and has no discretion or authority to address my concerns. I ask for a manager and he gets me a gentleman named John. Not sure what John's role is, but he basically said if you want to schedule for three weeks we'd be happy to do that, but we can't waive the $75 fee and they have no discretion anyway, it has to be handled by corporate. Wait a second, corporate just told me they can't do anything, it has to be handled by the store. See where I'm going? So to recap, don't spend your money with Best Buy if you are expecting any form of quality customer service - you won't get it. Whether it is having inventory in stock (they tell you to buy on-line), scheduling appointments (on-line will screw it up and the locals will tell you so sad too bad), or attempting to seek resolution through customer disservice. Best Buy is great if you want something to grab and go at a good price, but I cannot recommend them for installs if you want to be treated fairly and respectfully. Again, Randy the installer seemed like a genuinely good dude who literally was on the bottom rung of the ladder with no authority to solve a problem. Everybody else from the drones at dot com (what John the manager referred to them as) to John himself were also unwilling to solve the problem - and apparently they have that authority as they each pointed fingers at one another in an endless run around designed to frustrate the customer. Mission accomplished John, I'm sure corporate is thrilled to know you are turning business away. Your "solutions" were nothing more than a further burden on my time and wallet with you making no effort to even meet me half way. I can tell you don't care about your company's sales or you wouldn't be turning business away.

Best Alarm out there! Hands down, worth every penny.

My review is biased on both parties here one it should be disclosed that nobody installs on a manual transmission anymore second even though it states it can be installed in a Subaru wrx the store refuses to install it in a manual transmission vehicle