Customer Ratings & Reviews

Wish I could give zero stars but that is unfortunately not an option. Customer service is absolute garbage. Purchased this unit and scheduled the "free install." Soonest appointment was two weeks from date of purchase so I booked it and took the afternoon off from work today to get the car starter installed. Drove 40 miles to get to the installer, and 40 miles home. Arrived for my appointment and the installer was a very overworked gentleman who informed me that the person from BestBuy.com did not schedule enough time for the install so he could not do it and would have to come back in three weeks - five weeks after the date of purchase. He further informed me that since he would have to pull an existing starter out that it would be an additional $75 for the "FREE INSTALLATION." That's rather ridiculous considering not every make and model requires the same time or effort to perform an install, so when they advertise "free" they know some jobs will be easier than others. Regardless, they wanted to charge me for more of their time but offered nothing in return for the afternoon I took off from work, the gas I burned driving there and back, and the additional trip I would have to make in THREE WEEKS to have them again attempt what should have been done today. Not my fault the company did not book enough time to do the job when they scheduled it. I get home and I try Best Buy customer service. I can barely understand what the very friendly agents were saying, but I told the story four or five times as I got bounced around from department to department. Every department told me they could not help me, they weren't authorized to do anything or make any accommodations. I googled a local number and found one but that only rings to the 800 call center in whatever country and I begin the process again. Finally one of the agents told me they could do nothing to help, that it would have to be handled by the store manager where the work would be done. I said OK, give me a number to reach them at. Well we can't give that out, but if you want the number for that installation center we can provide that. OK sounds good! Well I call that number and it is the very nice gentleman (Randy) who I dealt with at the store who is there by himself and has no discretion or authority to address my concerns. I ask for a manager and he gets me a gentleman named John. Not sure what John's role is, but he basically said if you want to schedule for three weeks we'd be happy to do that, but we can't waive the $75 fee and they have no discretion anyway, it has to be handled by corporate. Wait a second, corporate just told me they can't do anything, it has to be handled by the store. See where I'm going? So to recap, don't spend your money with Best Buy if you are expecting any form of quality customer service - you won't get it. Whether it is having inventory in stock (they tell you to buy on-line), scheduling appointments (on-line will screw it up and the locals will tell you so sad too bad), or attempting to seek resolution through customer disservice. Best Buy is great if you want something to grab and go at a good price, but I cannot recommend them for installs if you want to be treated fairly and respectfully. Again, Randy the installer seemed like a genuinely good dude who literally was on the bottom rung of the ladder with no authority to solve a problem. Everybody else from the drones at dot com (what John the manager referred to them as) to John himself were also unwilling to solve the problem - and apparently they have that authority as they each pointed fingers at one another in an endless run around designed to frustrate the customer. Mission accomplished John, I'm sure corporate is thrilled to know you are turning business away. Your "solutions" were nothing more than a further burden on my time and wallet with you making no effort to even meet me half way. I can tell you don't care about your company's sales or you wouldn't be turning business away.

Best Alarm out there! Hands down, worth every penny.

My review is biased on both parties here one it should be disclosed that nobody installs on a manual transmission anymore second even though it states it can be installed in a Subaru wrx the store refuses to install it in a manual transmission vehicle