Customer Ratings & Reviews

First printer I’ve had. Ran great out of the box. Only one failed print and it was a slicer mistake

Love this printer it is the best one I ever had thank you

At first i would have given this a five-star review. I'm a new user and expected a learning curve with my prints. But with 7 accumulated days of printing my machine had Bowden tube issues, where it would come out of the extruder and fill my printer bed with filament. with a little research i determined this was a common problem. i got horrible after sales help from creality customer service. i needed a 20$ part and i got the runaround. Thankfully Best Buy solved the problem and ordered a totally new machine for me. Thank You Best buy, you are the best!

It is a great 3D printer. My daughter said it is very user friendly.

I have had it about a month.. Easy set up. Haviing fun finding prints and making them

Love it. Extra large printer bed. Up to 16 colors. Prints are detailed and amazing.

A lot of reviews about broken upon arrival printers and issues with that, but mine came in perfect condition. It is HEAVY so I recommend getting help unpacking it (I did it alone, but it’d be better with a friend)

I love it. Woulda recommend for anyone to buy and use. Easy setup n really fast.

This printer has been impressive and the build size is awesome

Was a bit of a struggle at first bit now its printing like a beast. Huge printing area compared to my K1 Max

After only 2 months, it started throwing "z1 photoelectric switch not triggered" error. Also had trouble with calibration, but that's more a user issue. Print quality hit expectations. Cfs takes a bit to learn but a lot of fun when it does.

Very little setup. Some of the screws that needed to be removed for setup were really challenging to remove. To much lock tight. But works great so far!

This printer takes out are huge amount of 3D printing frustration. Its a great 3D printer!!!

Best 3d printer ever, very easy to use even for beginners.

I've had nothing but issues with the printer when it works; it's awesome, but with my Bamboo, there is never any issues.

Amazing had to exchange so we got an upgrade. And it works amazingly.

Do not buy this printer. This printer has been a problem from day one. First, it was missing parts that we had to go back and forth with customer service to get. Then, we had constant failed prints, which wasted mass amounts of filament. Now, a clogged nozzle. I finally had enough and decided we are going to return it, but we can't because Bestbuy has changed their return 30-day return policy to 15 days. What a joke! Horrible product and customer service. Stay away!

Better than my Bambu. Prints petg-cf as easy as pla. Made for exotics. i got one with the door glue issue and CFS error but Creality answered my email in 2 days.

Lots of defective parts out of the box. Upon opening the box the rear metal panel was bent, top glass was broken. I figured I would take a chance and just get the replacement parts from the manufacture since, so I continued to set it up. Powered it up and ran the calibration, well that's pretty much all it did. Extruder motor didn't work so I couldn't even print anything. Returned to best buy in less than 24 hrs.

Well, what can i say. It showed up broken. One of the leveling legs was sheered off. I brought it back to Best Buy to hopefully exhange it for one that was undamaged. Unfortunatley that wasnt the case. Best Buy was unable to order me a new printer. I spent quite a bit of time between driving to the store to pick it up / unpacking it - them repacking it and driving back to the store jaut to wait in line - for way too long only to be sent back to the back of the line when i told them i needed help moving the printer from my car. So i go back into line again - wait way too long again. Takes (you got it) way too long to return the item / work out the 24 month finacing again (the financing deal lapsed apparnetly in the week between me ordering the original printer and retuning it. Ok, so they call the bank - tell me i can have the 24 months again. Ok, great…here but then after all this they cant even order a new one!? I ask to speak to a manager. They go get a “manager” - he cant figure it out either - at which point he tells me he isnt actually the manager - ok - great, more time wasted. They give me the managers card. I go home angry and empty handed call the number on the card - no one answers / no option to leave a message. Thanks Best Buy, good to know my time is worth nothing. Oh and to the guy who helped me unooad it and half accused me of breaking it during the unpacking process - i see the one of the two reviews also state it showed uo wiht a broken leveling leg - we must both be invlaids i guess? Is there someone i can invoice my time to at Best Buy? To anyone else lookig to waste a fee hours of your life - Best Buy is the place! Keep in mind I have spent tens of thousands of dollars here for my business. Great to feel apprecitaed. I cant wait for the “we are so sorry to hear about your experience…..” reply. What can we do to help? Apparanley the answer is nothing. The kids at the register were great - btw - this isnt on them. This is on Best Buy. Hire more people - Have policies in place for this sort of thing. You know….be a business worh supporting. Oh and my actual score is zero stars. They only let you rate 1-5, sorry guys you dont deserve any stars at all.