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Customer Ratings & Reviews

Your price for this item is $649.99

Customer reviews

Rating 3.9 out of 5 stars with 111 reviews

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76%
would recommend
to a friend

Customers are saying

Customers consistently note the strong performance and ease of use of the Gamer Ultra Desktop, with many praising its ability to run games smoothly. However, several users reported issues with the included graphics card and power supply, recommending upgrades for optimal performance. Some also mentioned needing to add wireless capabilities and that the hard drive may require attention.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 111 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer for gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speed it downloads in a flash!! The speed for on-line gaming that most computers are not fast enough for this one has no delays, no waiting. So far no issues!!! I am extremely happy with this computer and recommend this to anyone that does a lot of PC gaming!! Especially if you are gaming to make money!!

    I would recommend this to a friend
  • Cons mentioned:
    Graphics card

    Rated 4 out of 5 stars

    Over all good, but NOT WHAT IS ADVERTISED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over all the system is fine, but the graphics card can NOT handle RIFT game as well as I had hoped. Before I purchased this system, I saw a review where the video card advertised was NOT what people received and in order to ensure this didn't happen to me, I emailed BBuy customer service about the previous posters review. I was assured that this was a "FALSE" post and that they wanted to "illuminate" me (LOL) on the truth. So I felt safe with the order and proceeded anyway. When I got the PC, I DID NOT GET WHAT WAS ADVERTISED. It's STILL ADVERTISED with the wrong card "..which features AMD Radeon HD 7750 dedicated graphics, so your games and other media are displayed in stunning realism." I got a R7 250 series and simply put the r7 200 series (such as the 250A that I got) is an inferior card. Example: http://gpuboss.com/gpus/Radeon-R7-250-vs-Radeon-HD-7750 When I ASKED that they send me the card I paid for, "Mike" @ customer service said it was against the company policy. They want the WHOLE SYSTEM BACK and they'd refund my money. In essence, I can't be trusted to return their LESSER quality video card. "There's too much risk involved in sending another one without the assurance of getting the defective one replaced. I'm afraid we'll have to stand by our policy on this one and hope that you understand where we're coming from. " Seriously, this company can ask that I RISK paying 550.00 for a system, but THEY can't "risk" a 100.00 part that I PAID FOR and DIDNT GET?. It wasn't defective, it wasn't what I paid for. ALL I wanted was the video card I paid for... apparently that's too much to ask. Also, the display shows on the BBuy site as if this system lights up on the side in red.. It does not. It's clear and doesn't show lights. (Misleading, but not the deal breaker) I'm not sure why there are 2 apparent power up buttons on the top.. It's not like you get a user manual or anything with this system that would explain it. Also, the product key for windows.. I could NOT register windows w/o the 2 hour conversation with Microsoft that disclosed this is an OEM version of windows. Tech support assisted me and finally got the key to work. Lastly, For the regular end user - this system is likely very sufficient. It will handle some graphics intensity. I hope you don't have the issues getting it to work as I did. It's not that I would shy away from this system if I didn't need something more graphics intensive, just now I will have to go out and spend at least another 200 bucks to buy a video card... but at least this time it'll be a stronger one. Oh, I forgot to mention this tower is huge. It's not small and compact by any means. If you dont have room for a big machine, I wouldn't suggest it. I dont have the money or time to wait to ship it back in it's entirety and then WAIT to get a refund. If anyone in the BBuy customer service is reading this you can go refer to Reference#137326385 I have your customer service member's emails saved as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    teenager dream computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased for my grandsons 15th birthday, he was thrilled and excited. He had researched what he wanted, he wanted a system that would be usable with his gaming style. He was able to easily set up the system. and then take it back down to take to his own home. This computer will be with him and his siblings for a long time to come! Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Mouse

    Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an upgrade for me. It has all the required functions a basic gaming computer needs. Plays all my games flawlessly and at higher speeds/resolution. Found one problem so far...the mouse squeaks when you push the button...for real, it has something to do with the parts rubbing and can get annoying. Likely there is a way to fix this problem I just haven't gotten annoyed enough to fix it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An employee at best buy manipulated me into buying this, telling me it's a trustworthy company, well worth the money, etc. So I spent the ($630 at the time) and waited for it to come. When I finally received it, the front cover was cracked open, pieces were falling out (literally), and parts were forced into the computer and left unplugged. I plugged it in and the fan wouldn't start, and it refused to connect to my monitor. Immediately returned it to the store, got my money back, and I will never buy another cyberpower product. Absolutely the worst condition I have ever seen a computer in from fresh out of the box. I would recommend everyone to stay away from this company. If you don't believe me, just look up reviews online, close to none are good.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 3 out of 5 stars

    Great computer poor keyboard poor service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this system for my son for Christmas. When he opened his gift and we plugged everything in the keyboard would not respond. Needless to say my son had a bad Christmas. To make it worse the next morning my wife drives an hour to best buy to get this Christmas back on track. Best Buy now makes the Christmas even better by saying that they could not do anything about the issue because the system was bought through "market place" on Best Buy site..... Well all I have to say is Why is it that "Best Buy" is the one asking for a review. You asked for it so I am truth full in my review. After we purchased another key board everything works fine but I will not deal with this company again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it works great. It's fast, and has good graphics. However, the case (specifically the top part) wasn't made well. The plastic part on the top containing the power button, USB ports, and audio jack broke off. Luckily, the ports are still usable, although inconvenient. It is still a great machine, especially for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Graphics card

    Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good computer don't get me wrong but it does have it's downsides. I would definitely recommend updating to a better graphics card because it has a little bit of a hard time with online mmorpg games. It tends to lag out more often then it should. But it stays very cool! I've left a game like elderscrolls online on all day and it never got hot but the fan is pretty loud. If you are going to get this computer I recommend upgrading to a better graphics card at least.

    I would recommend this to a friend
  • Cons mentioned:
    Mouse

    Rated 4 out of 5 stars

    good beginner Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the system but had to replace gaming keyboard and mouse with the logic tech 510s and the razor Naga. But a good system in all

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good pc but huge.i bought it for ga,ong and that's what's it's good for! It is really quite but really bright at night so I say turn it off at night, or cover it up. I love it because my games I play run perfitly, even modern games! Gita 4 ran with no lags with over 20+ mods installed (not including cars) so I really recommend this computer if you play a lot of modern or non modern games.

    I would recommend this to a friend
  • Cons mentioned:
    Graphics card, Power supply

    Rated 4 out of 5 stars

    Good gaming computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a solid computer for the money. Good gaming capabilities after upgrading video graphics card and power supply but was disappointed this was required to get it to do what we wanted it to do. Like the look of it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great price/value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer... runs Skyrim at highest settings with no glitches or slowdowns. Had to buy a USB network dongle since it doesn't come with wireless card which I though was the only downside until I tried to put in a PCI Express wireless card. Turns out the video card voers up the pci express slot so you can't access it. There is one regular PCI slot available so you can add something else but seems like poor design to buy a motherboard that doesn't accomidate the video card they put in it. Also the mother board is fairly small for the case so there was plenty of room for a larger mother board. My son is 12 and plays mainly Skyrim and is very very happy with the performance and look of it. Overall nice price/value... even looking on the CyberPowerPC site for about a month the same box was significantly more expensive ($200 bucks) so this is a good deal.

    I would recommend this to a friend
  • Cons mentioned:
    Graphics card

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine came in just in time on the same day my old machine died. Unbox it and very happy with what I see. I tried to build similar machine on the other site, but none beat bestbuy price. Two things that is not so good are 1) Graphic card is not what they advertised. Though it is not that much different. So I didn't bother return and get the correct one 2) Motherboard does not support 7.1 natively. Only support through software.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    beginner gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is starting to game she loves it . its fast and no issues out of the box. So far she is playing games that takes up alot of memory and has not slowed it down.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good, but overheated within two months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer runs well and serves its purpose as a lower end gaming tower. However, it was running at 56C within a month or two, and shut off randomly while I was playing a moderately intensive game. I cleaned a little dust off the heat sink and applied a new layer of thermal paste to the processor. This dropped the temperature 18 degrees. I also purchased another fan for the side panel, which likely contributed to that reduction. I'm satisfied with my purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer for the price, easy to set up and reliable speeds. Runs all my games on ultra video settings, no issues. Only complaint is that the motherboard only has 2 expansion slots for the RAM.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc was better than I expected. I bought it for a friend and he has not stopped thanking me for the gift.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good computer fpr gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for my fiancée , who likes to do some game playing in his free time . He mainly plays Rainbow Six games or call of duty type s of games , the computer is fast and loaded his games quick , the only down fall was and I didn't know this at the time was that it didn't come with a good Sound card , Likes a Sound Blaster type of card which he will have installed after the holidays , I do know the video card is very good since the games look great on the 32 in monitor he plays on .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    totally awesome. this computer looks and plays great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great beginning gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it doesn't come with state-of-the-art hardware, it's decent for gaming, and definitely has enough room for upgrades. I see a lot of reviews that say that it's loud, which it's not.

    I would recommend this to a friend
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