Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,034.99
Clearance
Save $115
The regular price is $1,149.99

Customer reviews

Rating 4.3 out of 5 stars with 241 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 241 reviews
  • Rated 1 out of 5 stars

    j

    |
    |
    Posted .

    I can't believe they sell me a used laptop Bestbuy

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Strve,

      We're sorry to hear about the condition that you received your new computer in. Please follow-up directly with Best Buy for your return or exchange options: http://bit.ly/2v2IVhI.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    Great Laptop for the price

    |
    |
    Posted .
    Owned for 1.5 years when reviewed.

    This laptop is great for multi tasking with no lag My only warning was after about a year the screen would display read and pink horizontal lines when flipping to tent view and sometime I would have to hard reset to get it to work again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FINALLY - It ended well once the right tech helped

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    I bought a new Dell Inspiron on Day 1 at your Augusta, GA store. Left my old Dell to have the files transferred to the new one. Came back one week later, Day 2, as planned and was told I was all set. I checked the new Dell and the files were not transferred. A tech said he would fix it and I got a call that it was ready and came back the next, Day 3, day. I checked when I picked it up and files appeared on my new Dell. When I got home I noticed that not all files were transferred and those that were were incomplete and not where they had been previously. I called Geek Support and was on the phone or hold for about 4 hours. "Diane" could not find the files I was looking for and suggested I go to the store. I called Geek Support in the afternoon to make an appointment and was told the store was closed, so I drove to the store the next Day 4, day. FINALLY I got a tech named Kyle who took my new and old computers and told me he would straighten me out. He noticed that the Windows Office I purchased had not been installed, nor the Cloud back up. I got a call that night that I was all set. Day 5 I drove back to the store and picked up my computer. It works fine now. My suggestion is that your techs all be as well trained and knowledgeable as Kyle. THE DELL IS GREAT. GETTING IT SET UP WITH FILES TRANSFERRED TO IT FROM MY OLD DELL WAS A DISASTER UNTIL I FOUND A GEEK TECH WHO KNEW WHAT HE WAS DOING. I WAS ON THE BRINK OF TURNING IT BACK FOR A REFUND UNTIL KYLE SAVE THE DAY.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Easy setup! Fast Processor.

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    I purchased this laptop a week ago and so far I'm loving it. The setup process was so easy and quick! The speed of the laptop is super fast also. The only issue I have is with Zoom. I saw a couple other reviewers say that the sound quality with zoom was not good with this laptop and I found that to be true also. I use zoom daily for my work conference calls so I had to find a way to work around the sound issues. I purchased some wireless ear pods and now everyone can hear me clearly on zoom. If it wasn't for the zoom issues I would give this laptop 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great laptop

    |
    |
    Posted .
    Owned for 1.5 years when reviewed.

    Overall a great laptop for the time I've owned it. The touchpad occasionally acts weird but other than that it's great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box - great product for the price paid

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    I purchased this laptop as an open box item (satisfactory condition). I was skeptical about the true condition. It came with just the charger and no documentation (you don't need any for the laptop to work). The laptop is in a pretty good condition. I could hardly see any scratches. Performance is top notch. The screen is bright and clear. The volume could be a tad higher. Starts in a few seconds. I like the backlit keyboard and the feedback of the keys. I will have to use it for a few more months to see if the performance stays the same. Great product for the price paid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was pretty good. Had great potential.

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    This was a great laptop/tablet. It did not come with a stylus however, and after purchasing two pens i could not get one to work properly. Even after both Wacom and Dell support, driver updates, etc. So i had to return this model and ended up with the 13.3 inch 4k model that came with a rechargeable stylus that was pretty close to being accurate and ultimately a better machine. The 15.6 inch model was too big, got hot, was bulky and heavy on the lap as a tablet and for drawing purposes. There wasn't an issue doing simple graphic design either. However, the 4k, 13.3 inch was the better choice as an artist and designer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop, faulty mic

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I really like everything about this laptop except the microphone, which hardly works. I need this for conference calls, and the other participants can barely hear me. My IT department spent an hour with me troubleshooting and couldn't rectify it, I'll have to get an external mic. Other than that though, it works well. It's fast, has good memory, and the speakers work well.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      eroma,

      Thanks for your review and we're sorry to hear about the microphone issues that you've been having. Dell recently released a RealTek High Definition Audio Driver update that should help with your microphone's performance: https://dell.to/3gMyl1H.

      Please reach out to Dell's Technical Support Team for additional assistance: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great laptop for Student or Working from home.

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    I own 2 of these and love them! They provide everything needed for working from home and for my daughter to use for virtual school and her passion for digital art. My daughter loves the two in one feature that allows her to fold her computer into a digital art pad to do her drawings (with a digital pen I bought separately). She uses it quite frequently and the computer seems to withstand the constant folding pretty well. I use my laptop to do a lot of streaming and the quality of video is great. I love the lighting of the keyboard to help in low light settings and I love the speed that the computer moves at. I take a tone of pictures and videos and the storage is more then capable to hold it all. Overall a great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Choice

    |
    |
    Posted .
    Owned for 5 months when reviewed.

    What I know about computers, you could put on the head of a pin With the help of my son and a little investigating I felt this one best suit my needs because I only do basic stuff. I do like the fact this one has a larger screen than my old computer and it runs much faster. I only have a few issues, first is I would of liked the key board to be back lit, and I am not use to how sensitive the keys are, and finally it is heaver than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent all around laptop

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Well rounded laptop with a decently snappy processor and SSD combo that makes it easy to crack out work tasks and for my children to participate in remote learning. I've never been a touch screen person or a 2 in 1 form factor sort of person, but both of those features have come in handy as some of the remote learning tasks asked of my 1st grader have been showing number and letter writing proficiency. I feel bad for any kid that has to do the entire alphabet with a mouse. The optane feels like kind of a non factor when its attached to a NVME SSD. The build quality and design is satisfactory and should hold up to a few years of use. Its nothing special but its functional and thats what most people need right now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great laptop

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Everything on the surface of this laptop was great: storage, backlit keyboard, average battery life but for the price it's worth it. However the issues started right out of the box. The charger that came with it didn't work after a while. I had to exchange it for the same laptop in-store. Then the computer would just randomly shut off. Not even to update, just completely go offline. Also, because I'm a student and work from home, it was integral to use it for video conferences (zoom specifically). The mic would work for a little bit and then cut off, or refuse to work at all. Also during that time, the speakers wouldn't work, so I'd have to scramble to try to fix the audio settings and play catch up. This is apparently a very common issue. Dell couldn't help me because I bought it in store, and the GeekSquad seemed confused as to why a brand new laptop was behaving so strangely. I really, really wanted this to be a good laptop. I got another laptop from BestBuy that was HP, but I have qualms with it now too, and it's costlier. I guess you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Nick,

      Thanks for your review and we're sorry to hear about the issues that you had with your new computer. Dell did release a BIOS update for this model that should help with the random shutdowns that you were experiencing: https://dell.to/3hXxImC.

      If you'd like to reach out to Dell's Technical Support Team, they should be able to help you even if you bought your computer at Best Buy: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    Great laptop (at first glance).

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Got this as my old one died and needed one ASAP. Saw the other ratings & thought this was a great deal for the price: 2-in-1 with touch screen, memory, etc. were all a draw (as is the 15.6"). However within the first hour of having it set up it repeatedly froze and then crashed without warning (and got molten lava hot). I brought this back less than 24 hours after purchasing and exchanged it for another - fingers crossed but the new one is working out well........I hope!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid little laptop for the price.

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Picked this laptop up in a hurry before the holidays when my other laptop died. It is a solid performer. Would have preferred one with a little more speed and more memory, but this was a solid buy for the price. Only complaint so far is the the Fingerprint reader on the keyboard is very hit or miss.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell Inspiron 15 7000 2 in 1 has screen flickering

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I used it for a month period and I am satisfied with this computer. it is fast and 2 in 1 feature is perfectly working. But I have one issue with screen flickering. It last for some time and disappeared. I run the hardware test but it shows no error. Also checked for drivers update but it showing up to date. Will check with the Dell customer service if it the error last long else everything is perfect and up to the mark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my best laptop

    |
    |
    Posted .
    Owned for 1.5 years when reviewed.

    fast computer for home daily use. best quality for video chatting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MY WIFE LOVE IT!

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    My wife's old laptop was dieing slow painful death. She made sure I knew about it. I suggested we check out our local Best Buy to see what is new. We walked out the door with this new laptop and she LOVES it. Decided to buy in the store because they had exactly what we needed right there, and if we have a problem, just take it over to customer service. It's small, light, fast, touch screen, all the features and more. She's happy and I'm happy. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceptional Computing Power - Tablet ok

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The computer is perfectly sized and the touchscreen is a game changer. The Tablet mode is finicky, to say the least, and really is not as good as it should be. Even with reduced sensitivity is jumps in-and-out of applications when you have not touched or changed anything. Downgraded to four stars because of the Tablet mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy with my updated Dell 15"

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This laptop is awesome! It is super fast and really easy to use. Laptops have gotten so much lighter in the last few years and this one is much more streamlined than my last Dell from 4 years ago. The screen picture is amazing! I can't wait to get more used to the 2-in-1 aspects of this laptop. I highly recommend it for this price range. This lit keyboard is a great feature also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for school use

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    My son needed a laptop for his online college classes and I wanted to get one that was "future-proof" for at least the next 5 years. My friend who was an IT engineer recommended I get a Dell and I came upon this model in my search. The specs were pretty good and the 2-in-1 feature was quite useful since my son does a lot of digital artwork. 10th gen i7 processor and 16GB Ram was definitely great too. I think this laptop actually exceeds his needs but it's always good to have a high performance laptop around.

    I would recommend this to a friend

Shopping Assistant