Customer Ratings & Reviews

*Knowledgeable sales person. *Geek Squad awesome! *Thank you!

The sales press is very misleading !!! Also not to helpful!!!!

very nice of laptop. I will buy another one for coworker.

The Inspiron I ordered online came in a damaged box so I exchanged it for a "new" one. It's been whacky from the get go. Something was bogging the system down. I was traveling a lot so it wasn't convenient make Dell customer service calls. I'm home now and I tried uninstalling all the bloatware. Nothing helped. Reset Windows, nope. Now here's the kicker. I wanted to use the Windows Media Creation tool, but the C drive was not listed an installation. I then went to Dell website to download the Micron SSD drivers. When I entered my service, it was already registered in Brazil !!! Then I saw a small, triangular blue,grey and white sticker that I never really looked at closely before. It has Dell colors. But it wasn't dell. It had a certification# from a company so I went to that company's site and it's a REFURBISHING company. That explains everything!!! I paid brand the brand new price for refurbished crap! literally just found out and they'll see me in the morning!

excellent product and great service. I highly recomment Best Buy

Good quality, and good price. They helped me make a decision.

Very quiet and gets the job done. Highly recommend

I recently ordered an open box Dell laptop in excellent condition from Best Buy, expecting all original parts as described. Unfortunately, that wasn’t the case. The charger that came with the laptop was not actual one, and when I visited the store to ask about it, they replaced it with an HP charger — which is clearly not compatible with Dell’s charging standards. This is actually the second laptop I ordered this week from Best Buy. The first one had a non-functional trackpad, so I had to return it and place another order. I was hoping the second time would be better, but sadly, I’m disappointed again. When something is labeled as “excellent condition,” customers expect it to include all original accessories, especially for something as important as a laptop. I hope Best Buy improves their open box quality control to avoid these kinds of issues in the future.

Love it for my wfh needs. Love how sliming it it too!

I love it and am looking forward to getting better at technology

Overall I like the product. The track pad is a bit sensitive no matter what I do to the settings.

I was skeptical at first, but this thing impressed me. The 2-1 Inspiron has a very good touch screen and build quality. The battery life is good, it last multiple days for me when not in ALL day use (9+ hours straight). 16gb ram is impressive for the price point as well as 1TB SSD. I got this on sale at $750 with a regular price of right at $1100. Seemed too good to be true but did not disappoint whatsoever. I run multiple applications, and have at least 5 tabs open with no slow down. Set up was easy and then I upgraded some drivers on my own. It can run multiple external monitors fluidly with no lag. It handles work task very good. Intel Core ULTRA 7 is a big perk as it’s a top of the line processor. I didn’t want to break the bank but I needed a solid build and good performing laptop. This is the one. I love Dell over other brands, but have not had one in a few years. This laptop overall is a great all in one. Especially if bought on sale. The 2-1 feature is pretty cool even though I don’t use it much it’s still cool to flip over and use it for a demonstration. It doesn’t run hot like people have complained, it gets warm, but don’t all laptops to do that eventually? It is not an overheating type heat either, it just gets warm. Very tolerable and normal. This laptop is a good deal. I hope this helped someone.

I have been using my new Dell - Inspiron 16” 2-in-1 Touch Laptop for a few days now and it is well on its way to replacing my older desktop PC. I just need to finish installing a bunch more programs and transfer all my docs, pics and videos to it. Dell was able to fit desktop level performance components into a relatively slim package at about ¾” thick and about 4.8 lbs. This model comes with the latest generation Intel Core Ultra 7 - 155H CPU w/16-cores and Max Turbo Boost Frequency up to 4.8 GHz. When it comes to multi-tasking for work or play this is a true workforce. Moreover the 16 GB of high speed DDR5 memory is plenty to simultaneously run many modern apps, create and edit large documents, graphics, videos, spreadsheets and presentations. Also contributing to the stellar performance is the 1TB M.2 PCIe NVMe Solid State Drive that helps boot this laptop in less than 20 seconds. The Intel Arc graphics is no slouch either. It offers about 150% boost in benchmark performance over last generation Intel Iris Xe graphics. It’s great for everyday home and business use and light to medium gaming.. The 16” LED touchscreen has very bright and vivid colors in FHD+ resolution (1920x1200) with very thin bezels, great for work productivity and HD movies. Speaking of HD movies, this laptop has 4 Dolby Atmos speakers built-in for some of the most immersive sound you can get from a laptop. Additionally it also incorporates a 1080p webcam but no infrared sensors used by Windows Hello for face recognition to unlock your computer. You can use the built-in fingerprint reader to unlock your screen instead. Another nice touch is the backlit keyboard which makes this laptop easy to type on in any lighting conditions. As for external connectivity, the Inspiron 16” 7640 is well equipped with two USB 3.2 Gen 1 Type-A for legacy devices and two USB-C Thunderbolt 4.0 ports and an SD-card reader. The laptop also comes with the latest generation low-power consumption Bluetooth as well a very fast Intel® Wi-Fi 6E AX211, 2x2, 802.11ax wireless card. Last but not least, an HDMI 1.4 port offers quick connectivity to a TV, but unfortunately only works at a maximum 1080p FHD resolution. If you travel frequently or use public transportation and need to take this laptop with you on a daily basis, it may be a bit on the heavy side, so for me it is primarily a desktop replacement that you can move around the house and occasionally travel with. The 360 degrees hinge makes this a versatile system that can easily switch between laptop modem, to tent to tablet mode that automatically disables the keyboard and touchpad. All in all, I would recommend this to a friend as a productivity desktop replacement, content creator/editor and occasional light gaming system.

Against my better judgement from bad experiences in the past with Dell, I gave this a shot. Immediately regretted my decision. Slow and unresponsive compared to other laptops in this price range. Multiple hardware issues immediately apparent. Attempts to fix these issues failed because Dell's SupportAssist software which is forced upon the user simply does not work correctly. I could try to install new drivers manually but honestly this is not something I want to or should be dealing with in 2024. Also, the screen has an ugly yellow tint, like eye care mode is permanently turned on, and the speakers sound like there is plastic covering them. The build quality is really nice though.

ZERO ZERO ZERO stars to Best Buy the computer its self is fine. There service is not. I went in to buy this computer, bought it and was told to get some protection (sure obviously). The salesman said something about $200 dollar plan, OR through best buy if you pay 179 we offer a two year plan that is better. Obviously I agree to the cheaper plan and didn't think anything of it. Until I get a email I enrolled in a yearly subscription with BestBuy for 179 PER YEAR. I reached out over and over explaining this was not mentioned to me in the store that it was a per year service and I woudl rather just have a one time fee service. They repeatedly did not help, did not offer me anything just kept asking me to cancel..... your sales guy lied and you will do nothing about it?

Overall good but sometimes response is slower or laggy

By far the worst Dell I have ever purchased. I have used 2 Dell previously and I have purchased 2 for my kids because I love the product. However, this is a huge disappointment. The screen is blurry, text not very clear. The computer sometimes goes off. To add insult to injury, Dell Assist expired after the first year and I have to pay $200plus to get any help. This is a rip-off. They are losing me as a faithful customer.

This was my first time buying a Dell, and I'm not impressed. The response time on this laptop is super slow. Every time I use it for the most basic task like viewing a simple website, it will freeze up and I have to wait for it to catch up. I've run a diagnostic test and updated a flagged driver, but it's still a problem. I would not recommend this laptop.

Looks good till now, didn't try the AI features yet.

laptop is OK but cannot get it to work with new printer