Customer Ratings & Reviews

I am still debating...Computer was promised to be current. I am working on getting it current. I should have gone to the Geek squard immediately...my bad.

The screen rotation has an issue when coming out of sleep and the trackpad is slow even with windows mouse speed all the way up. Gets the job done for cheap.

The laptop build quality is good, but I have faced software issues and hardware issues in the system. Even it has good configuration, still it gets throttled. I won't say it's not a good laptop. As of my opinion I am not satisfied.

Fast and nice to use on job sites, clear screen but has glare when in the sun

Although this is supposed to be a fast computer, speed of doing basic things... ie deleting email.... is slow. Also, the sound on the speaker is terrible.

I got this computer to replace one that I purchased back in 2018. It is a Dell 17 inch inspiring that externally looks very similar. I was fine with the 16 inch screen on thus because it is touch, and the 2 in 1 feature is nice, but I don't use my others much like that. It is built well, metal top and bottom and much more sturdy than my old device, weight wise, about the same. The screen is crisp colors are good, says hdr enabled, and touch is very responsive. The touchpad works ok with this, like my old one, but 95% of the time i use an external mouse (bluetooth and usb dongle, i have tried both with this so far, both work well, quick pairing) This has ample usb and usb-c connections, and an SD card Reader. I will miss the built in optical drive, I like being able to watch movies and not lug an external drive either me, I will have to now (as well as purchase dvd software). Unfortunately that's the way all systems I tried to build are. The keyboard layout us good, the backlight helps in the evenings typing. The video camera and mic work well for video conferencing, and the sound us quite adequate. This unit is mainly used for word processing, and simple games (solitare, slots, roblox) occasionally, and is more than enough. It also gets a ton of internet time. So far it easily makes it through 8 hours of intermittent use during a workday, but I have nit ran it completely dead, only to about 20%. It has very adequate ram (16gb) and storage (1tb ssd). I have not experienced bog, or lag on anything yet. The start up is very quick. It also runs fairly cool on the lap when used like that. It almost a twin for the one I'm replacing, just 6 years newer, ssd instead of standard hard drive, and no optical drive. My old one has Intel optane memory that made it start faster than standard laptops of the time, now this computer is all ssd and same fast access. For a solid daily use computer for non gaming, this solidly checks all the boxes and a fair value. I have to give it a solid 5 stars, nothing on it that I would deduct stars for on it’s part. I hope the durability is a bit better than my old one. I’v changed the battery twice (once just after warranty ran out at 3.5 years, and once about a year ago), and the keys are sticking in the asdf line of keys. Time will tell.

Bought this for my son to use for college and has been a good laptop up until less than 5 month it won't power up. Took it back to the geek squad and they have it 4 -6 weeks trying to repair.

Purchased the Dell for Windows 11. However I could never keep the computer connected to my internet. Brought it to the Geek Squad for help and was told that it was probably my rural location. I was also told never to hard code the IP address, but I said that was the only way the computer would stay connected. Now a month later, there is a December Windows Update supposedly to fix the internet connection issue.

Good computer, but it overheated easily. So I returned the computer and bought another brand.

Worst laptop I’ve ever owned. One morning, turned it on and it just stopped working. Did not want to connect to the internet. The WiFi driver just broke randomly. Dell is a terrible company that utilizes cheap parts. Never purchased this product or dell in general.

laptop keeps giving me a screen that interrupts what I'm doing while it updates. I was on YouTube watching a video and it kept muting itself and turning on volume without me touching anything. I bought this new at best buy but it wasn't in stock. it was mailed to me. I really think I got a laptop with refurbished parts and not 100% new. I bought the Dell inspiron 16" 2 in 1 touch laptop, inte

This Dell Inspiron 16” 2-in-1 Touch Laptop checks all these top-of-the-line boxes for me: Screen size (16”) - check! Touch screen – check! Super-fast processor (Intel Core Ultra 7) – check! Lots of memory (16GB) – check! Lots of storage (1TB of SSD storage) – check! Backlit keyboard – check! Good graphics (Intel Arc Graphics) – check! Good screen resolution (1920x1200) – check! Latest operating system (Windows 11 Home) – check! Lots of ports – (HDMI and four USB ports) - check! Headphone Jack – check! Microphone Input – check! Connectivity (Bluetooth & WiFi) – check! Front-facing Camera – check! Built-in Microphone – check! Typing on this lighted keyboard is a real pleasure, whether you’re working during the day or late at night. And the touchscreen helps with navigating around your screen to choose your available options. With the included WiFi and Bluetooth, you have all the options you need for making connections, both online and with other devices. The fast processor and sufficient memory work together to make things happen lickety-split. The battery life between charges is around twelve hours, but of course your mileage will vary, depending on how you’re using this device. Suffice it to say that it’s probably sufficient to get most users through the day. With the included camera and microphone, this device is an excellent choice for those online video sessions with your friends and business associates. Finally, the warranty that comes with this device is far superior to what’s offered on most competing laptops. It includes one year on both parts and labor, with onsite/in-home service after remote diagnosis.

This laptop 2-in-1 is quite heavy. I don't see a lot of people being able to use it as a tablet lying down. In a A frame setup it works quite nicely. The monitor is crystal clear and touch is very responsive. A stylus will work with the touch screen. As a laptop, don't expect to do heavy gaming. You do not have a dedicated graphics card (Intel Arc Graphics), so my performance tests scored it low in 3D and 2D results. It still managed a very respectable score near the 70th percentile. This is actually quite surprising for a 2-in-1. You can make it by with mid to low graphics on some intensive games. But you are not going to replace a gaming laptop or rig with this. What this laptop does well is a little bit of everything. It is a perfect size for coding, Office work, browsing and media consumption. The colors are fantastic. The air flow seems to be quite good. I have not felt it overly warm at any point. The exterior is quite smooth and slick. Folding it into table mode has the keyboard exposed on the back. This gives a little better grip to the tablet mode. In laptop mode, the keyboard is backlit and the touchpad is massive and very responsive. The Inspiron is just a touch below the XPS series of laptops from Dell. This is much more a business type laptop. Overall it is perfect for my son and his coding classes at school. It is heavy but the screen real estate makes the weight worth it. The ability to flip into a A frame mode and connect a external mouse and keyboard is a big plus. This is something that differentiates the Inspirons from the XPS. You have ports for USB (2) and USB C (2) as well as full size HDMI (1). The power cord is USB C/Thunderbolt 4.0, this will burn one of the USB C ports. I always keep a USB hub or two handy. Processor is a i7. There is 16 GB of memory. There is a finger print reader that works very well. Also the graphics is Intel Arc, decent performance but really helps the battery life. Battery life has been really good so far. Under a moderate load while installing software and configuring Windows I only used about 10% of the battery. That was over about an hour to an hour and a half. Lots of IO during that time and screen was on constant. It charges quite quickly as well. Unfortunately I did not time that. Overall, I like this 2-in-1 especially using it for general purposes. It performs well enough that it is perfect for business use, class use, coding and doing presentations. If you aren't wanting to play No Mans Sky on max graphics, you will be quite pleased with this laptop.

On paper this computer looks great, but less than four weeks in, the computer would not turn on anymore. I did some research online and of the other reviews from best buy shoppers on this item and there are a lot of people with the same power issue. Would not recommend. Returned to my local best buy for store credit, since I was out of the 15 day return policy.

Computer was less than a month old. Mother board went out. Best buy would not repair system, said it was not in warranty because I did not buy a service plan. I had to ship back to Dell for repairs. I will not be purchasing anything else from Best buy.

A horrible laptop. Battery is failing, and recharging stops as if it has its own character - going from 100% to 12% within an hour or two, even when not in use.

DON'T purchase this computer! 2 weeks after purchase the OS went bad. Now I've lost $39 in support and possibly my license for the one time buy on Microsoft Office Home. Will never buy a Dell products again. Fortunately, I was able to get a refund on the Computer because I was within Warranty timing.

I bought this to replace my HP laptop, but am disappointed that it is slower than my 7 year old laptop.

I wanted the HP laptop but the Dell laptop was ordered. returned laptop

Really disappointing on christmas for a kid to open the present they really wanted and have it not work! Best buy has been disappointing for years and i should have know better when my brand new iphone didn’t, why should their open box products work. Also, didn’t appreciate how long it took to return the computer since they had to fully check it. Poor quality products, and poor customer service.