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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 74 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the exceptional display quality, describing it as super crisp and sharp. The laptop's fast performance and responsive keyboard are also highly praised. Many users appreciate the overall build quality, emphasizing its top-notch construction. However, some users have concerns about the battery life, particularly with the 4K display option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 74 reviews
  • Rated 5 out of 5 stars

    Patrick was very helpful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick was excellent to work with. He helped me review the software requirements for my grad school program and explained to me how different computers had different advantages. He was extremely patient!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just setting up this laptop. Not sure I like the white lite up keys. I don't see the letters with the light on and the pad is alittle different than i am used to ie delete beside power button. I also noticed i need to tap the key pads alittle harder. Could do another review after more use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice for Engineering students

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my college student. She has been very happy with this computer. No issues to date. Good choice if your student is going into the Engineering school at their university.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop fast processor amazing picture touch screen... great value for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too soon to know, but so far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to give a true review so soon. However, base a on the ingredients (i7, graphics card, etc.), it should be a great system. A few months of rigorous use should tell the true tale of the Dell tape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer had so many options than my previous one. One thing, it is a business computer more likely I purchased it as a gift for my spouse. She loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Disappointing so far, but still hoping.......

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure what to think at this point.... Having issues with freezing up, inability to connect to many simple everyday pages, the fan runs almost constantly AND I am so far unable to reach Dell Support because it tells me I already have an account set up so I need to request PW reset, so I reset the PW and try login and it says this page cannot be reached...... over and over and over again. So frustrated. I really want to love this pretty laptop and for $2300, I feel it should not be this difficult. I haven't given up yet,,,,, still trying.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      umWOWreALLY,

      Thanks so much for your recent XPS purchase. We're glad that you are still working on improving your computer's performance. If you'd to troubleshoot the system freezes that you're experiencing you can try these steps:

      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
      a) Start the computer.
      b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
      c) Select Safe mode with Networking and press Enter.
      d) Log on as the administrator or as a user with administrative access.
      e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

      You can read the full article here - http://dell.to/2tW5m33.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Easy to set up. Lots of support online. A really top of the line laptop for everything you need and more. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase with luxury feel

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good Purchased it last week and it gives the luxury feel of a new laptop with a full edge screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST 15” Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best PC laptop period. Xps has always been the premium when it comes to laptops and this one is no different. You won’t regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I wanted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it for class/work. Has not over heated once, looks very sleek, lightweight and handles multitasking well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buy Laptop that is sophisticated, top performer and durable !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Dell XPS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love Dell XPS products. My previous one was XPS as well. Slim, nice performance! Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable computing device is so compact that it can function whilst on your lap! Excelsior!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product at all. Working great for my picture editing and all other functions. Great but.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal. Especially considering i got the open box discount too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Stylish and powerful performance. I would recommend it to anybody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing i had a macbook pro before this but this computer is way better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XPS 15

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect computer for virtual teaching!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great computer, very fast goos display, would def recommend

    I would recommend this to a friend
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