Customer Ratings & Reviews

I bought this computer in July 2024. It was out of necessity since my current computer was a Windows 10 machine. Ordering it and picking it up was painless, and the price was very good in my opinion, in spite of some of its non-generic features (power supply being one example). I have several Dell computers (one running Win 7 and 2 running Win 10) that are still working, so I've had good luck with Dell computers. I won't regurgitate all the specs, since they are spelled out. The computer is pretty fast, booting up quickly (since it has an NVME drive). There are actually 2 spaces for NVME drives, so if you want to add another one, you can. In addition, the m2 screw needed to mount an additional drive is already there, so if you buy an additional NVME drive, you won't have to worry about buying an m2 screw. That was a pleasant surprise. Cloning the original hard drive was a problem because the Dell drive is encrypted. Up until now I was unaware of that new feature. So, I had to learn how to unencrypt the drive before cloning it. In addition, after unencrypting the drive, you have to restart you computer (in my case). I had bought a Samsung EVO 990 (not the Pro series) NVME to act as a back up cloned drive in the event the Dell drive failed. Samsung uses Magician software, and even though I unencrypted the drive the Magician Software kept telling me it was unable to clone an encrypted drive. The key was to unencrypt the drive, then restart the computer. After that, the Magician software was able to clone the source drive. After cloning the source drive, I re-encrypted it. The most annoying thing occurred when the computer went to sleep (either I put it to sleep or it went to sleep after a period of keyboard inactivity.) Sometimes waking the computer up was no problem. For some reason, at other times, I was unable to wake it up and had to restart the computer. I finally contacted Dell Support and they were able to make a few adjustments (that I did not understand) that ameliorated the problem. Taking the left side cover off to expose the contents was also a challenge. You have to loosen one screw at the top, then press/pull a lever to release it, then you can remove the left panel to expose the inards. This computer has 2 slots for memory, and so there are 2 8GB memory modules for a total of 16GB. If you want 32 GB, you will have to buy 2 16 GB modules. As mentioned, this computer can accomodate 2 NVME drives, and the M2 screw to accomodate a second drive was already there. (many people who bought NVME drives were disappointed that the drive did not include the m2 screw). Another pleasant surprise was the presence of 2 internal bays for 3.5 drives, with data and power cables. The Dell drive that came with the computer is a KXG80ZNV1T02 NVMe KIOXA 1024 GB NVME. Read/write speeds were 6000 and 5000 MBPS as per Magician software measurements. There are lots of USB slots for my mouse, keyboard, printers. I can have 2 monitors, and when I initially hooked them up, when moving the mouse to the right the cursor would not go to the right monitor, but to the left monitor. You must set up your monitors in the Windows setting to correct this if this happens. I've enclosed a picture of the inside of the computer. You can see the 2 internal drive bays, and if you look closer, you can see the 2 NVME drives as well as the 2 memory modules.

Works fine so far. Not heavy. But I plugged in the wired keyboard that does not have a backlight and wired mouse. So now add on about $200 have a highway decent wireless keyboard and mouse. So it really is $300.00 more. I am very disappointed with Dell. I can see a wired keyboard and mouse but no backlight????

Really fast and reliable. I needed it to replace my old computer. I got 3 of them. They are working as of now. I got them about 3 months ago. I got it for about eleven hundred. I did a research and for the price, it met my need.

If you plan to use this computer for basic things like browsing or word processing, perhaps it will work for you. I'm trying to use it as a multimedia workstation, but the DPC latency is so bad that I can't. Dell support, though very friendly and accessible, couldn't begin to help me either—the experience was almost comical. I now have an expensive paperweight.

Easy and fast connection! Our 12yo enjoys playing high graphic games and needed to upgrade from an older Dell and this one did not disappoint.

My 7 year old computer was running on Windows 7. Finally had to give in to buying a new one. The Dell was on sale and I liked the specs. I don't game, so I cannot comment on that. It is fast and responds well to browsing, shopping, reading emails and YouTube. Still getting used to Windows 11.

Excellent machine. Very quiet for the most part - every now and then when the fans do spin up it sounds like it's going to take off, but never lasts long. I'm not a gamer, but it has handled any programming task I have thrown at it. Running Ubuntu 24.04.

Excellent for personal use! Internet connection amazing! Graphics exceptional! Activation time from colds start, absolutely minimal! I could not have made a better purchase!

I purchased a this DELL XPS to replace a Dell XPS that I have used for over a decade. My only frustration is that DELL removed the CD drive from the current version of the XPS computer. I was pleased with the GEEK Squad who was engaged to transfer extensive files, documents, power point presentations, photographs, and university research from the old to the new XPS successfully.

We aare very happy with our purchase - it suits all of our little office needs

Nice machine. Very Fast. Easy set-up. Worked well out of the box. No isssues

The Dell XPS 8960 is an amazing computer, the SSD is really fast when booting up and everything runs really smooth. Steam games look and run amazing. AutoCad also works like a charm. No complaints yet.

Incredible so far! We are beyond excited to have this in addition to our two laptops we purchased from Best Buy!

So far very good. I love the speed and ease of setting up.

Bought this for a family member and very happy with it.

Just got this and installation was easy. Love all the ports!

I really love my new computer! Easy to set up and easy to use! Really fast also! it is definitely worth the price!

Very fast. Would be 5 stars but computer had to recover itself when it first installed some updates. Dells recovery software is decent so it was able get things reset

Love the dell xps for speed, design and quality. I have the matching laptop and I am very happy with both.

The Dell XPS 8960 is fast, quiet, and reliable. I couldn't ask for anything more from a desk top computer. I transitioned from my old 10-year-old Dell to the XPS 8960 with a minimum of hassle. Data migration went well.