Customer Ratings & Reviews

I bought another set something half the price of these and they functioned at half the price spend the money and get these. You won’t regret it. They don’t make your ears itch and I just haven’t found a bug yet. This is my first hearing aid.

I purchased the Eargo 7 in February 2023. I was excited to get this new technology. It had positive reviews and I really liked how it was designed. I did not receive my order and contacted customer services and they checked the tracking of the first set, they could not confirm it had been delivered. They promptly sent another set. In a few days, I actually received two sets. I could have kept the first set, but that would not have been cool. I informed Eargo I would be sending one set back. The Eargo 7 was easy to set up and comfortable. I liked how it was near invisible, water resistant, and does not interfere with wearing glasses. My previous hearing aid of Kirkland, over the ear and I had been wearing them for about three years. After about 8 months, the left Eargo 7 rechargeable battery would run out after about 13 hours of wear. Around 9 months it was down to 12 hours. I contacted customer service and they had me do a two step process of cleaning and rebooting my charger. That seemed to help, but it was still around 12 to 12 ½ hours. After informing Lisa, Customer Care Coordinator, she ordered a replacement for my left Eargo 7. The new left lasted all day, but now my right Eargo, was lasting about 14 hours. In January 2024, 11 months after purchase, the right side was now about 13 to 13 ½ hours. I contacted customer service again and Rick, Senior Personal Hearing Professional, advised me to go through the same two step process of cleaning and rebooting the charger. As before this really did not help. I contacted Rick via email and let him know the situation. He informed me 12 to 16 hours a day is fine and the hearing aid is performing as it should. I wrote back telling him that it was not acceptable. I rely on my hearing aids all day. 13 hours is not a full day. With only 13 hours, I needed to plan my day if I was going out at night. If I was, I had to recharge my Eargo 7 in the middle of the day. I told Rick, that hearing aids were like my glasses. I cannot forgo not using my glasses for the last 3 hours of the day. I was upset and wanted my money back. These hearing aids were not useful for me. AND this is what Rick wrote back. Unfortunately returning them and getting a refund at this time is no longer an option. You're welcome to spend $5,000 to $7,000 on a pair of hearing aids with a battery that lasts longer than ours. 12-16 hours a day is all ours are rated for. The very best I can offer is to send you a replacement in hopes the battery lasts a little longer throughout the day. That is the very best I can do. How would you like me to proceed? What kind of snarky answer is this? I have requested a replacement, and hope it lasts until the end of the year. After that I will not be buying any Eargo product.

I've had these for almost a month. Easy to set up and use. It really helps me at work and in meetings. I'm not missing out on key conversations anymore. I can hear the TV better and don't need CC to find out what they say on shows with terrible sound editing. Rest to clean and take care of the devices.

It works slipps out of the ear and battery case good if the battey case can run the buds then add Bluetooth and stream but not that smart.

As we age so unfortunately so do our parents. My father was having trouble hearing. We even thought he was not processing correctly because of the hearing issue. The grandkids felt he was yelling at them. They often avoided talking to him. His great grandson loved him but ran when he spoke. I could see he was isolating himself. He was not having the same fun conversations with the family. I finally convinced him to go to Best Buy to purchase hearing aids. When he saw how small the device was, he agreed to try them. I did the hearing test with him that prove to him he needed them. He put them on and now only takes them off to recharge them. He can have conversations! I just spoke to him on the phone and he was able to speak to me and understand everything I said. Before he got the eargo... he had his phone so loud his neighbors could hear the speaker and he could not. I see it has even improved his driving made him more aware. His processing has improved because he now understands what we are saying. I wish he had purchased eargo years ago. What a BIG difference a small device CAN HAVE! It gave him back quality of life. I also have never dealt with a company that has such helpful support. It is a pleasure to speak with representatives who speak English and fully know their product.

Had them for a month and they have really improved my hearing. I appreciate all the customization that can be done. They have great customer support and follow up.

Read about these hearing aids in Consumer’s Report. I have always worn behind the ear and was delighted to find something that was a partial open ear. They are very small and so much better than the Real Sound I had been wearing.

Close fitting in the ears. Almost completely unnoticeable.

Works well so far. Has improved hearing ability. Easy to change settings and the app works well.

I currently have the eargo 5s. I tried the Eargo 7s and felt that tere was little difference between the two. I do like my Eargo 5s and would recomend them to somepne with mild hearing problems.

Hello, I purchased the eargo 7. So far it has been a very pleasant experience; the unit works as advertised and the customer support has been top notch. Coming from a CIC unit from Starkey, I find that there is no occlusion effect with the eargo, and the eargo just fits better. I think the best feature is that it is completely invisible, this is key for me since I'm still working. The unit has an applesque feel/opration to it, but not quite there. The charging pod works ok, but it is finicky to charge, if you happen to not have the removal string perfectly inside it - it also scratches very easily. Would like to see the cleaning brush neatly packaged inside the unit. Overall, the hearing aid performance has been very good, the app works fine when switching between programs. I'm better able to follow along in meetings, and I have noticed that I'm not asking people to repeat themselves. It took me a while for the itching sensation to go away, but I do not have that issue anymore. I'm still playing with the various programs to find the one that gives me the best clarity for noisy/crowded situations, it works very well, but I think it is just a question about performing small tweaks to the volume and noise filters to make it even better. I would love to see a bluetooth edition. I test drove an over the ear unit from Starkey, the Genesis AI. It worked great. I loved being able to pick up phone calls seamlessly. It also had many "gadget" features like adjusting to the environment by pressing a button. I know the eargos do this automatically, but the Starkey units just seem to do it much better. But the biggest no no for me was that they were not invisible, and they wanted over $6k for them, this is a non-starter for me. I know that packaging a battery plus electronics into a unit that needs to fit a tiny ear canal is a challenge, but I would be willing to give up on how long the battery lasts in order to get the BT capability. I would be willing to buy a hearing set that has two hearing aids that can be swapped when one is discharged...very interesting, seems like a product field for Apple to get into. How cool would that be? Hearing aid/phone/apple watch interaction, analytics, etc. I appreciate how you are disrupting the hearing aid model.I think the current doctor and manufacturer relationship is pure bull crap; it artificially doubles or triples the cost of a product that shouldn't cost more than an iphone. IMO. Overall, the unit has changed my life for the better.

The best thing about these hearing aids is the support from Eargo. They help with customizing, cleaning, charging, and myriad maintenance requirements When you buy from Eargo you also get excellent customer support over the phone.

A quality product, good design, easy-to-use. A good prouduct.

As far as the ability to hear these are great, also very comfortable. Problem is they go dead so fast and so does the charging case. More times than not they are dead and useless to me. I will be returning them.

I was somewhat skeptical about the claims made by Eargo. However, when I received them, all doubts disappeared. My hearing has improved drastically with a minimal amount of adjustment to having the devices in my ear. And they are just about invisible, which is a huge plus. I highly recommend you give them a try, nothing to lose with a 30 day guarantee. I am tempted to say the Eargo's have improved my hearing to the point where I can hear what other people are thinking, but that might be a bit of an exaggeration ;) As noted they are for mild to moderate hearing loss. If you're hearing loss as severe, these probably will not work for you. The two cautions I will give you are that they do take a little time to adjust to both the feel of the devices in your ear canals, and, how your voice sounds to yourself. Within two weeks I hardly noticed them, if at all. Oh, and you do have to experiment with the different settings. I like to tinker and found this to be a huge plus rather than going back and forth to an audiologist office for adjustments. Everyone is different though, so be honest with yourself before purchasing. The entire crew at Eargo have been awesome and I appreciate I have been assigned my own audiologist who has been very helpful and available by phone and by email. So far, so good, I'll make updates as necessary and welcome any questions you may have. As someone who has worked in healthcare for over 40 years (as a dentist) I find it a privilege to help others. Good luck in your quest for better hearing!

I'm a retired Deputy Sheriff and an Eargo customer for a couple of years now. I damaged my hearing from shooting at practice some time we weren't able to wear proper hearing protection so we could hear our radio. I found Eargo through an ad and gave them a call. The representative was very helpful and gave me all the information I needed. I purchased the Eargo Neo Hi Fi hearing aids. They made a big difference in my hearing. Soon after I saw the ad for the Eargo 6 hearing aids and decided to give them a try. They were priced really reasonable and the representative again was very helpful and knowledgeable. I received them a couple of days later and used the app to set them up the way they worked best for me. They had a new setting called sound match. It gives you a little tone test to help get you tuned in to the best hearing for you. I then picked out the settings I wanted and it was the best experience of my life. My hearing was incredible in both ears. After a while Eargo had came out with the Eargo 7.I contacted a representative, asked alot of questions and he really helped me. The price was again very reasonable and in a couple of days I received them. I again used the app for Eargo 7 to help get them adjusted to my hearing needs, they were as easy to set up as the Eargo 6.I again set them to sound match and the difference is incredible. My hearing has changed incredibly and I couldn't be more confident now. I'm truly happy with Eargo and believe in their hearing aids. I highly recommend them and will continue to be an Eargo customer.

I bought Eargo 7 thinking I had bought new ones but it turned out that mine were already registered to another man when I gave Eargo my serial number. Also the app already had a saved file from someone else. Will return and buy new ones from Eargo

Not effective for reverse slope moderate-severe hearing loss.

I have well not good hearing, but not terrible either.  I use the aids when going out to hear conversations in restaurants and other venues, I now can go out to dinner at a dinner with a show venue I can hear my friends.  These hearing aids are by far the best ones in terms of sound quality and background noise reduction.  I like the different volume levels for different situations. Plus, they are amazingly comfortable. After a bit, I do not even notice them. Worth the investment for me.  The small portable case also acts as charging base and it also helps carry and store the pieces safely, but the top comes off too easily and needs a small redesign to provide a latch to ensure the case does not open by mistake. They are tiny, discreet, and comfortable. Best of all, they are effective. I had doubts when I first received them and spent time talking to support staff to find out what I was doing wrong and better ways to work with the aids, the staff was incredibly supportive and helped me to achieve my desired hearing levels. My left ear has a large canal that with the large petals works great, my right ear has a small canal, and the medium petals are still a bit too large and could use a smaller petal I believe.   The iPhone application is easy to use, but I wished it gave status information, like battery levels, and other status items.

Have had my Eargo 7 for several weeks now and am so happy with my decision. They are small enough to be comfortable in my tiny ear canals, the sound match and app are easy to use and the customer support is amazing. This company is really there for the end user with very quick response time to questions and support needs. And the devices are almost invisible in the ears. No more asking for people to repeat themselves. Yay!