Customer Ratings & Reviews

Not worked 30% of the times. Was working most of the time in one ear only

I upgraded from the Eargo 6 to the Eargo 7. Both are excellent with the Eargo 7 giving additional noise reduction and additional controls for managing noise reduction. Why do I like them? 1) A huge improvement in ability to hear people talk to me. This includes in meetings with quiet talkers, at noisy restaurants, and just in general day to day use. 2) They are quite comfortable after some adjustment and coaching from their expert during one of my 1:1 sessions (using the open petal instead of closed). 3) they are virtually invisible - only my wife and kids know I have them and maybe my barber. This last point was a major factor for me choosing Eargo. The two audiologists I saw immediately went to the behind the ear variety because they say it has more capabilities and is easier to fit. The fact that they are visible was a non-starter. I'm already amongst the oldest in my office and don't need to accentuate the fact. Every YouTube videos and Eargo experts say it takes a month to adjust. It was all of that. Now I miss them if they are not in my ears and forget about them when they are. Highly satisfied with the product and the support.

My Eargo 7's are my first try at hearing aids. I'm 74 and they really help me hear things much more clearly, especially speech! I'm hearing things I have not really heard in years. These things are really great! I find the open petals work for me much better than the closed petals. I have tried both the medium and large version of each style of petal. For me the large open ones seem to work the best. But even with the large petal size, I'm still having a minor issue where the the Eargo 7 devices very gradually slip further out of my ear. They work great the whole time, until one of the devices will actually fall out. So I've gotten into the habit of feeling for the position of the ball on the end of the removal thread, and if it seems to be working out, just pushing the device back in every now and then. But even with that minor caveat, overall it is great to be able to hear better without having to have a larger device behind my ear in the same place where my glasses rest. (Note: I've had my Eargo 7 devices for about a month now-- I purchased directly from Eargo)

I selected Eargo as it was clearly the best on paper to the criteria I outlined so I talked w/the customer service specialist. She was excellent in walking me through the process. She explained the pros and limitations to the product. I had originally planned on getting a dummy set to test the fit but quickly came to the conclusion that was a waste of time given the return policy. I decided to purchase the product based on our conversation. She was clear, professional, and was able to relate the product features to my desires. In short, she created an experience that gave me great confidence in the product, the company, and service after I received the device   When I received the device, I had a conversation with an Eargo hearing specialist. She walked me through all of the details of using the device (petal choice, cleaning, what to expect as you begin to use the device, etc.). Again, another exceptional experience. My call with her was about 3-4 days after I had received the device so I had a good sense of how the device was working.   The device itself is very intuitive. It took me a couple of tries to get the cleaning process down. My routine now is that I clean the device every morning … takes about 5-7 minutes and I’m set for the day. I typically wear the device from about 5:30AM to 11:00PM.    I’ve had outstanding success Eargo, both the product and the support. I had no idea what it would be like to hear things with clarity again. I highly recommend EARGO to all who ask.

My recent 5-10 year memory was always asking my family to turn up the TV volume or asking them to repeat what they said or to start annunciating or projecting their words. Repeated heeds to get my hearing checked fell on deaf ears. As a project engineer in the expanding biotechnology industry, I found myself having daily Face-To-Face project team and staff meetings. Soon I developed the strategy to arrive to the conference room early, stand, and when the most soft-spoken person arrived, then I would sit opposite them. Soon I realized that this strategy didn’t always work well as sometimes meetings would involve multiple others who never learned to project their voices when speaking? My company HR Department had invited a local audiologist from Hearing Life on site for people to sign up for hearing screenings. I was invited to the office for a more comprehensive examination. Functionally the hearing devices made a big difference in my ability to hear and comprehend conversation. However, my holdback was that all they offered was over the ear devices. I have short grey hair, wear glasses, and a mask when I work in our cleanrooms. The average age of our workforce is 35, and I wasn’t ready to begin fighting the ageism battle yet. I then realized my need, but as an engineer, I decided to look for better technology. I then received a mailer from Miracle Ear for an inside the ear canal device. I made an appointment, had another exam and then was told that I would not qualify for an inner canal device, because it was not programable and only served as an amplifier. I felt that this had only been a “Bait and Switch” to get me into the office? They also offered a device that fit into the ear canal, and was molded to the outer ear, but stuck out of the ear like a cancerous growth. I then tried Starkey Manufacturing, but their inner ear canal devices were only battery powered and I was told that I would need to change out the battery weekly. I was determined to keep looking. Then I either received a postcard, an email, or saw an ad somewhere from EARGO touting their Neo HiFi hearing devices. I ordered some dummy devices to try them on for fit. I tried them on for size and wore them for weekend days at a time (in spite of having no electronics nor hearing benefit) to determine how my ears would adapt. This was the best I found in my better hearing search, if the actual functioning devices provided any hearing benefit? There was a 30 or 60 day return policy, so I figured that I’d have nothing to lose? I ordered my devices, and they came within the week. I charged them up and first tried them over the next weekend. Immediately I could hear my steps shuffling across the floor and the doorknob clank as I went outside. It was spring on Cape Cod and I could not believe it? For the first time in 5 years since moving to the Cape, I heard the birds chirping. I continued to use my EARGO Neo HiFis for the next three years without incident. I personally produce a lot of ear wax and oil, so I developed a nightly cleaning routine that went above and beyond EARGO’s cleaning recommendations. Every night I would use a damp (not dripping wet) Q-Tip moist with 70% rubbing alcohol and wiped down all 16 electrodes on each device and charger to insure the best contact between the hearing aids and the charger. Even this thorough cleaning did not always ensure immediate charging success. So I would brush, wipe, and Q-Tip clean with alcohol again. I learned that if my devices were not adequately charged over the night, they were useless the next day. I received a postcard advertising the newest generation EARGO7 devices. As soon as I saw inductance charging, I knew that alone would save me 5-10 minutes a night in my cleaning routine. I have been using my latest generation for EARGO7 hearing devices for 2 weeks now and I love them: The induction charging, the finger taps to change the hearing programs (compared to the hand taps with the Neo HiFi devices), the enhanced functionality of the EARGO7 cell phone app, and the On-The-Go personal customization of the devices. The EARGO7 devices are more functional than I ever imagined. Eventually when technology catches up, I hope that EARGO can introduce WiFI to the hearing devices; but for the present time they still provide the best value on the market. I especially like driving with the windows down during springtime on the Cape. Now without fear of the program of my left ear device repeatability changing, as it had with my Neo HiFi devices. I must also add that the new EARGO hearing test Sound Match is way more thorough than any hearing test that I ever had in the audiologist’s office. The only thing it is missing is a soundproof booth. Compared with the technology offered by other players in the hearing device industry, EARGO is hands down the best. Their devices are the most concealed (no one knows that I wear hearing aids, but my family and others I know that struggle with hearing loss and I have shared my EARGO experience with). EARGO 7 devices are the most functional and programmable and are 2-3 times lower cost of others in the hearing device industry.

I am extremely satisfied with my Eargo 7 hearing aids! I find them to be highly effective. It’s a relief to be able to hear people speaking without thinking that they’re mumbling, and outdoors, the sound of birds singing is delightful. I have to say that I am a bit vain. I know that I have been suffering from hearing loss for several years now, but I have been stubborn, I didn’t want to get behind-the-ear hearing aids. Whenever I see someone wearing hearing aids, my first thought is, “that person is old, that’s not for me”. The beauty of my Eargo 7 hearing aids is that they are truly invisible. I don’t feel self-conscious using them. I put them in my ears first thing in the morning and leave them in all day. They’re comfortable and most of the time I even forget that they’re in my ears. The Eargo company has provided excellent service. I have had a couple of questions regarding the best settings for different situations. Within a day, an audiologist has returned my call. The app on my phone is easy to use. I always carry my phone with me anyway, so if the need arises, I can easily change the settings. In conclusion, my Eargo 7s are a great product. They are effective, and they have improved the quality of my life. I feel that they are well worth the cost, and I highly recommend them.

It took about a week to get used to the new Eargo7s. I have reduced hearing in the mid to upper frequency ranges and I also suffer from Tinnitus. I've been to many "specialists" and all they can do is tell me I have to live with it or buy these ridiculously expensive hearing aids to "mask" the noise. We are talking about $7000. each. Lately, I had tried the Nano brand because they were a gift from my wife. But the Nano's did show me what an in-ear canal aid could do. Plus they were larger than the Eargo and NOT as clear or comfortable. But for $300 a pair, they were much less expensive. All others were external and interfered with my glasses, plus the battery changing nightmare. My mother had big buck hearing aids. She was always changing batteries and they always had "feedback." She was so deaf that she couldn't hear the noise, but everyone else did. So, I researched it because I knew I needed something better than the Nano's. So I returned them for refund. I came across the Eargo's and researched them on U-tube and social media. Even though these are expensive, I decided to give them a try and why NOT with the 45 day money-back offer. YOU GET WHAT YOU PAY FOR!!! It took a while to find a comfortable fit, but I settled on the medium open florets. After 2 weeks of use, while using the factory settings, I did the hearing test. Twice because the first attempt wasn't in a totally quiet environment. THE SECOND WAS AT NIGHT WHEN EVERYONE WAS ASLEEP, IN A CLOSED ROOM. Wow. Well, LET ME TELL YOU.! These are fantastic. I enjoy the different settings and filters for the different environments. Plus the fact that these ACTUALLY DO LAST ALL DAY FOR UP TO 16 HOURS. How do you get that much battery in such a tiny device? (You should partner with Samsung, so my phone would last.) LOL Plus now that I've been wearing them every day, all day, I don't even notice them. I actually have to reach up and make sure they are still there! The charging case is also way cool. How inventive! I happy with my investment. So in closing I WILL get back to you down the road with updates. Please keep up the GREAT WORK!

About 5 years ago, I decided to purchase the earlier version of the Eargo hearing aid. I did so for simple reasons for me. They are small and do not have the bulky appearance of an over-the-ear hearing aid.  I was drawn to this solution because they were less expensive than “regular” hearing aids and virtually invisible in the ear. Ease of use, reliability, and price swayed me. Over the following  years, these original Eargos began to lose their ability to recharge rendering them unusable. For that reason and the legal changes for hearing aids prompted me to investigate multiple options for replacement. After many searches, I went back to Eargo and compared prices, looks, effectiveness, and whether friendly usable. I found Eargo to have the best option for me as a hearing aid that is inconspicuous in the ear, easy to put in/take out and powerful enough to compensate for my age-related hearing loss. I chose to purchase the Eargo 7 because of those factors as well as being able to make any necessary adjustments with my smart phone. I am happy to enthusiastically recommend the Eargo option and especially the Eargo 7.

The EARGO 7 has been excellent so far. I've used them for a month now and have experienced a vast improvement in sound quality and the ability of the 7's to adjust quickly to different sound environments. I'm not experiencing the warble sounds I'd hear when turning on the microwave or opening the car door. The EARGO app is a huge improvement with the addition of the sound adjust+ feature, which I use the emphasize speech option periodically when at meetings or noisy restaurants. The sound quality of the 7's seems to be very close to what I was experiencing with my prior prescription CIC's. A couple of other things to note: The EARGO customer support team has been fantastic. The clinical team assisted me in setting up my EARGO's to match a prior hearing test that I had done by an audiologist which I thoroughly appreciated.

I have been using Eargo hearing aids for over 3 months. Prior to that I tried 4 or 5 other brands, some less expensive and some more expenive. Eargo's are by far the best. The others don't compare. Most importantly they improved my hearing considerably. They are comfortable (after I got used to them), and invisible--a big plus. Also customer service is very good--these people know what they are doing.

I had to order the 7 System because one of my Neo eargo’s quit working and since that model isn’t made anymore it was necessary, I buy new. I decided to go for the 7 System since it appeared to be the most advanced. I can say that they are a quantum leap forward from the Neo system I had. The quality of my hearing is better, the devices are easier to use (switching programs, volume, etc.) and the cleaning regime is more robust with better results. All in all, I was frustrated when I had to buy new devices but now that I have them, I wish I’d gotten them sooner!! Your engineers did a fine job learning from the early devices and making the new ones better.

About 90 days ago, I upgraded from Eargo Neo (that I had for the past 4 years) to the new Eargo 7's. The Eargo 7's are blue tooth ready. You download the Eargo app from the app store to your mobile device and follow the directions on connecting your phone to the Eargo app. Once connected, your phone becomes your Eargo control center. I can adjust the volume, filters and four programs wherever I am say in a loud restaurant, driving or simply watching TV. It is that simple. Now it is true that rechargeable devices need to be recharged. I recharge mine overnight along with my iphone so they are ready for the next day. The new charger is an upgrade from my former charger by being magnetized where the Eargo 7's lay in the charging pod. So they are held in place by a small magnet. The Eargo 7's when I purchased them came with an additional 3 mic caps (which you can change out when they no longer hold a charge) and 3 different ear petals. That was not possible with the earlier Eargo Neo's. Once they lost the charge they could not be charged any longer. They lasted me four years. Now that I have my new rechargeable Eargo 7's I am expecting another quality period of time with them. I am highly satisfied with my new Eargo 7's and customer support. I have no complaints and would recommend them to a friend.

The Eargo 7 is fantastic. It works extremely well in multiple environments including restaurants and watching TV. Easy to use, clean and charge. I have been using the Eargo device for many years and I am extremely happy with the Eargo 7. I recommend the Eargo 7 without reservation. My hearing is vastly improved with the Eargo 7 hearing aid.

The bottom line first - I am a happy Eargo customer and can honestly say that Eargo has consistently met and exceeded my expectations for the last 6 years. I have received no compensation for this statement and have owned no less than 6 Eargo Devices. What a blessing to be able to hear again - I didn’t know what I was missing! Yes - there was a learning curve with some tinkering required but the fact is the capability is there for the taking. I’m so glad I didn’t listen to some of the negative reviews I’ve encountered over time. Like a lot of folks I took my hearing for granted. My loss of hearing didn’t happen overnight so it wasn’t one of those immediate pressing issues. However after almost 30 years of hearing abuse in the military, my hearing had become greatly diminished. My wife of over 3 decades was getting tired of having to repeat things during our conversations. It was also becoming an issue for me as I served on several community councils and was the president of a college. I know it was to a large extent my vanity … I didn’t want people to know I was hearing challenged by wearing this loop over my ears. But finally, I had to do something about it. I did what most logical folks would do - I looked up a audiologist. After my first visit, it became clear I had the hearing of a fire hydrant. It was quite the journey, and I still remember the sticker shock to get a hearing aid. By the time we would be done, it would be around $10,000. I could hardly believe it. So to get to the point on this piece of history … I was fitted for a hearing aid, went through training on maintenance and use. While the folks were amazing people, I grew weary of the constant trips for checks and tuneups. And batteries … they were everywhere and never where I needed them. I finally lost my patience and quit. There just had to be a better way! Years passed, and my wife who hadn’t given up on me found this article in a veterans magazine. (Rabbit trail here - Eargo has always gone out of their way to support veterans and their veterans discount makes a huge difference for those who have lost hearing). The article talked about a new technology that did not require battery replacements, and the system could be obtained online … and could even use your current audiologist data to tune your system. I immediately pursued getting a set, but was told that they could not sell to residents of Washington or Oregon! What??? So I checked around and was told that Eargo was a “fast buck” business and would not be allowed to sell in Oregon and Washington. Not to be deterred … this made me even more curious, and I spent a lot of time in research and reading. I discovered this whole world of hearing amplifiers … but they just made the sound louder and for me they were useless. The more I read, the more I was convinced that I wanted to give the Eargo innovation a try. I had the “trial fit” system mailed to a friend in Arizona. I tried on the set, and they felt natural from day one. I was about ready to order a real functional Eargo System when they became legal to buy over the internet for Oregon and Washington. I moved quickly to become a member of the Eargo Family and I’ve been a member since. I am still in contact with my first customer representative. Clearly, I was more than a quick sale and goodbye. Over the years, I’ve even purchased “used” systems to replace the the units that I’ve destroyed. The fact is the Eargo unit is so comfortable that it’s very easy to forget that you’re wearing them. I’m not proud of the fact that I broke a number of them by going swimming or taking a shower with them still in my ears. They didn’t survive. So when the WATER-RESISTANT Eargo6 came on the market (a technology innovation), I was quick to get a set. As recently as last night, I forgot they were in my ears and went to bed. Anyway … I recently told someone at Eargo that I’m so sorry … but I’m saving a $bundle by not having to chase down used Eargo units and replacement parts on EBay (a good quality indicator that people sell and purchase upgraded systems). But I digress … it was time for me to step up and get the Eargo6. I just absolutely love my Eargo6 system and the support team that comes with them. However as a cautionary note, I knew going forward that I had to make sure that I had the correct smart phone technology and that I had a handle on my expectations. I purchased a hearing aid and so understood that it’s focus is on supporting hearing activity in a seamless fashion. In my humble opinion and experience, if we add too many expectations to technology … we are setting ourselves up for disappointment. Therefore, I don’t miss the fact that I can’t direct stream Bluetooth to these devices for music, noise canceling and phone calls. There are other systems designed to do that … so I don’t mind. If someday Eargo offerers the capability … I’d be thrilled as long as I don’t lose what I consider to be the critical 3: 1-seamless comfort(every earbud I own gets uncomfortable at some point); 2-LONG battery life … I put them in at 7am and take them out at 11pm … amazing; 3-quick charge case is not only protective … it can quickly charge up or top off your Eargo systems on the fly - NO BATTERIES OR WIRES. As another rabbit trail … if I were to add a forth critical feature it would be cost to benefit ratio. Yes - I’ve seen the reviews that have said Eargo is expensive for an OTC device … but then I don’t think these reviewers have ever had to shell out 6 to 10 grand for a hearing aid system. Eargo is an amazing deal for the level of restored hearing I have received. Anyway … if Eargo were to add Bluetooth features - they might not be able to compete in the OTC market. One of my sons recently gave me a tour of his new Bluetooth noise canceling earbuds which were in the $300 dollar range - not only were they big outside the ear canal devices … this kind of cost impact might drive people to other options. Again - the Eargo is not a noise amplifier … it really is focused on hearing which is a whole different world. In addition to the Eargo6 hardware, I’ve come to really like the software. The focus of the Eargo system and the Eargo Hearing Team is to help a person reach a level of hearing that is so natural and transparent that we forget that it’s there. I like that I can take multiple hearing tests through their Sound Match Technology and tune the software to my personal needs and expectations. Once “tuned” an individual can quickly switch hearing profiles and adjust volume and noise filtering on the fly. So no matter what my environment, I can adjust the system to maximize my hearing. Best yet … it’s all invisible. Most of the time, just leaving it in “normal” is good enough. I think the only time I fiddle with the settings is when I’m watching a movie and want to maximize my hearing without bothering those around me. Finally … I’ve mentioned it multiple times before but comfort has always been the Eargo win for me. When I first tried hearing aids, I had great difficulty getting past the “itchy” feeling. With Eargo, it was never a problem. In fact, I find myself sticking with the default medium closed petals which improve the amplification. But the fact that Eargo provides the open petal design makes it easy for someone new to hearing aids to make the transition. Okay - I’ll stop here. As I said at the beginning … I’m a satisfied customer and I’m looking forward to upgrading to the Eargo7 someday soon. Recently, my Eargo6 had a software upgrade which essentially gave me Eargo7 functionality. But it’s like having a Corvette engine (a guy thing) without the Corvette Body and hardware enhancements. So I’m saving my funds in a cookie jar and will soon have the Eargo7 in its entirety. Thank you Eargo for the gift of hearing. And thank you for all those amazing Eargo support team members that have helped me over the years via chat, email, and phone.

Upgraded from the eargo6 to eargo7 and experienced immediate benefits from the newest technology. The support team has been fantastic in making it a smooth transition. I tried behind the ears before settling on eargo and I'm delighted I did. I'm now hearing better and not having to ask people to repeat things. And the ability to easily switch to different environment settings is a big plus. I'm a believer in the whole company and concept.

The Eargo 7 System is a dramatic improvement over the Neo HiFi, even though I liked the Neo model. I was coming up on the 2 1/2 year mark, and noticed my natural hearing had diminished. I saw the offer for an upgrade to the 7 unit, so went into the local Veritas/Verizon store and took a screening test to make sure I was still within the parameters of mild to moderate. I then took another screening test at home where there was less ambient noise. When the Eargo 7 System arrived and I set them up, I was astounded at the improvement, not only in hearing better, but I really liked the flexibility of the programing using my iPhone. I’ve followed the entire dinner conversation of 8 people seated at a rectangular table, which was not possible before, and I can understand the nightly TV newscasters much better. Kitchen timers and routine household noises are amplified stronger and much clearer than before.

Before purchasing Eargo I did a lot of research online a decided to give them a try. The first time that I tried them I noticed an amazing different. The sound was very crisp and clear and made a huge difference. I did the Sound Match three times and was surprised that each time produced a slightly different result – sometimes better and others less so. In short I experimented trying to find the perfect settings. A few days later I obtained a copy of a hearing test that I had completed approximately a year ago and after a telephone conversation with one of your support people, , I forwarded the report to him. Apparently the report suggested quite a few difference from the setting resulting from Sound Match, but as soon as he programmed the test results in remotely, the results went from good to great.

I am very pleased with my Eargo7s. I like that they are smaller and are a better fit for my ears as compared to my Eargo Neo. I particularly like that I can make comfort adjustments from my phone. I chose to create and fine tune four programs of my choice. (TV, phone, restaurant, and normal) I am testing the Sound Adjustment feature. I noticed an adjustment to a noisy ventilation fan in my bathroom. I also noticed a change when driving in a noisy situation. I learned that I do not get sound adjustment when I move from one room with tv on normal into another room where the tv is on much louder. However, a temporary comfort adjustment can be made through the app. I would like to say that Customer Service is very reliable. They contacted me through email, phone, and text in a timely manner. They answered my questions with clarity and assured me that they are always there to help. Again, I’m very pleased with my upgrade from Neo to Eargo7. I would buy again and my husband is also considering a purchase for himself.

My Eargo 7s have made an incredible difference in my life. I can't imagine being without them now. No more constantly asking someone what they said several times. AND they are almost invisible, so I feel confident wearing them. Easy to care for, tiny in size, I can't say enough good things.

Eargos are terrific. Easy to order on-line. Customized set-up is a cinch. And it's a pleasure to hear dinnertable conversations again in a restaurant, or to watch TV without having to turn the volume up to thunderous levels. Eargo's customer service is also first class, from the initial contact right after purchase to the on-going follow-up. Attentive to the max, without being intrusive! I'm a fan!