Customer Ratings & Reviews

Didn't work on my new rug. robot snagged the rug. I returned the item. Also to confusing to operate.

It does not work as i would of liked. It could do better when it vacuums.

I bought this 2 months ago and I’ve had nothing but problems. After mapping the house, the robot still got lost and continuously couldn’t find its way back to the base. The dirty water tank stopped emptying and would puddle water at the base.

The T20 Omni Vac/Mop is a game-changer when it comes to cleaning convenience. This versatile cleaning device combines the power of a vacuum cleaner and a mop into one compact, easy-to-use package. With its sleek design and impressive functionality, it's a must-have for any household. One of the standout features of the T20 is its powerful suction. It effortlessly picks up dirt, dust, and debris from both hard floors and carpets, leaving your home spotless. The vacuum function is surprisingly quiet, allowing you to clean without disturbing the peace in your home. What sets the T20 apart is its mopping capability. With the push of a button, you can switch from vacuuming to mopping, making it a two-in-one solution for your floor cleaning needs. The mop is effective at removing stains and spills, and it leaves a streak-free shine on hard surfaces. The T20 is designed with user convenience in mind. It's lightweight and easy to maneuver, making it suitable for all ages. The long-lasting battery provides ample run time for larger cleaning tasks, and the easy-to-empty dustbin and removable mop pads make maintenance a breeze. The innovative water tank system ensures that the mop pad is consistently moist, resulting in a thorough and efficient cleaning process. The T20 also includes a set of extra mop pads and filters, extending its value even further. This versatile cleaning tool is a game-changer for busy households. It saves time, effort, and space by combining the functions of a vacuum cleaner and a mop. The T20 Omni Vac/Mop is an excellent investment for anyone who values a clean and tidy home with minimal hassle. It's a truly impressive cleaning solution that offers a new level of convenience and efficiency for your daily chores.

It worked great for first 3 months. Then drain pan would not drain all the way. Now 7 months in the hot water is not dispensing.

it just so so，not very easy to use, not very smart.

It pick up a lot but wouldn’t pick everything up. I would have to tell it to do the area twice. The sensors or cámara did not detect the toys or cables and it would get tangle.

Product is great but Best buy delivery and customer service sucks. My package was sent through FedEx and was almost lost. Despite multiple follow ups, BB Reps were helpless and kept giving me another date of delivery.

Broke 5 days after using it. I must say though it was easy to use but the app also had a lot of bugs.

This mop/vaccum couldnt have come at a better time! In the fall, my back yard turns into a muddy mess. We have 4 large breed dogs that track that mud in day in and day out. In addition to the muddy paw prints, I also have a 1 year old that likes to throw food on the floor at meal time; often leaving a sticky mess. To say mama is too tired to mop multiple times a day is an understatement! The week I got this was the rainiest week this fall. This robot was working overtime being run multiple times a day to keep up with the mud. I have another robot system that just didnt work so well. That system was a mop and a vaccum that were seperate. What I love about this robot is that it will automatically vaccume and then go back and mop everything. The mop will periodically go back to its base to wash its own mop pads and then continue cleaning. It also empties and drys itself which is amazing. The other mop I pwned had a small tank and wouldnt work if it wasnt 100% full to start. This is not an issue with this robot as the base holds a huge tank of water and as long as there is some amount of water, it will start a session whwn requested. This makes it easier to use this more frequently. The clean and dirty water tanks are large and very easy to empty and refill which is nice. Something to keep in mind, this does make the base large and heavy however. The app for this is amazing! There are so many setting options to really customize the cleaning experiance. There is also easy ways to earn rewards points in the apps for discounts on future purchases just from running the robot and navigating the app. The mapping process is almost scary. I sent it to map for the first time and it simply drove into the middle of the room and with lasers malped my whole house that was visible from that point! It was kind of crazy!! One negitive I ran into is how sensitive object avoidance is, even in the lowest setting. It would often avoid clunps of dog fur and dust bunnies. The other downside is how tall it is, it does not fit under my cabinents of kitchen table like other robots have. I did run into a few technical issues early on. However exivacs was quick to get replacement upgraded parts and extras immediately.

This is a very large unit. I had great difficulty finding a location for this since it needs electrical power. I ended up placing it in my dining room and not happy with this location. It took me several days to get this set up and could not get it to connect to my WiFi. There were conflicting directions about using 2.4 vs 5 WiFi but finally the app indicated 2.4. I couldn’t locate the reset button and the directions were very vague. I am not a fan of connecting my appliances to an app but as I started using the app I liked it. I first had the device map my house. The thing I don’t like about robotic vacuums is that you need to first pick up your house and remove objects like cords or paper. During mapping the device got stuck on scatter rugs. I have a 3 bedroom 1700 sq ft house that has the same tile flooring through out but I do have rugs in the bathrooms and kitchen. It finally had the house mapped so then the next day I could put it to work. It vacuumed the whole house and did a fairly good job but did have difficulty with the bathroom rugs. The app showed where it had vacuumed and it vacuumed in a logical way, unlike other brands. (I have 3 other robotic vacuums at other houses.) The battery lasted long enough to clean the whole house. The next day, I removed the rugs from the kitchen and had the device just mop the kitchen floor and it did a fairly good job. I then had it work in the dining room and living room mopping. It cleaned on of my rugs very well but ignored the other 2. It went into the kitchen when it shouldn’t have. It left some water on the tile as it entered the charging unit since it periodically washed the floor pads. The floor pads would get quite dirty but this also happens when steam mopping the tile floor. There are 2 canisters in the unit; one for clean water and one for the dirty water and the water was dirty. I would never dare let this device vacuum or mop if I was not at home. I think this device is very expensive and takes up a lot of space. I would prefer that it be housed in the laundry room but mine just isn’t big enough. It will be good for quick kitchen vacuuming and mopping. It has bags for the dirt inside the unit and I am not excited about needing to buy replacement bags. Overall, I have mixed feelings about this device but it did do a good job of cleaning our house.

This thing is amazing ! It keeps our home very clean with little to no effort from ourselves, it empties itself and cleans itself and it cleans the mop so well it never smells, and it dries the floor completely. The water tank is small though and hence needs to be refilled often when it is mopping a larger area (we have hardwood floors and tile floors and only a couple of large rug areas). We can't say enough good things about this vacuum / mop but alas we have to admit we haven't had it and been using it for very long, only 3 weeks now, so we don't know if it is going to keep working this well down the road many months and years from now. It is a bit on the pricey side. It is very quiet, probably the second most quiet robotic vacuum we've ever used. We can watch T.V. without having to turn up the volume while it is working in front of us. Although I control it on my phone, my wife controls it with voice commands on our Google Assistant device. Now we have had some technical issues with it at first, especially with mapping out cleaning areas. The 3-D Mapping is not that great and for optimum functionality we find we have to reset the it periodically. All in all though we are very happy with this robotic vacuum and mop combination and recommend it to our family and friends.

Mop stopped working within 3 months of purchase. Extremely difficult to get support. Undoubtedly my worst purchase ever. Never am I going to buy anything from ecovacs ever again.

Stupid robot vacuum I’ve ever got. It’s unworth, Don’t buy it…….

This thing sucks. Does not work 80% of the time. Always a malfunction message for no reason.

Not good at all. Worked good for 2 weeks. I've owned a few in my life and this one worked for a very short period of time.

It doesn't work right. I'm planning on returning it

I have owned a number of various robotic vacuums from different brands and I must say that Ecovacs Deebot T20 Omni is the best smart vacuum I have ever used! I am very impressed by its capabilities and I would love to share my experiences with some of you who are considering a purchase like this. Let me start with the features: the Ecovacs Deebot T20 Omni uses lidar navigation on top for its basic mapping and navigation as most top tier robotic vacuums do. It also has a number of obstacle avoidance sensors in front, which are used for avoiding objects that are too low for its lidar to detect and too light for its bump sensor to "feel". The manufacturer went with a structured light system and laser combination for its obstacle avoidance sensors this time getting rid of the camera like on the X1 and T10 Omni, their previous line of robotic vacs. I think dropping the camera seems to be becoming a trend with premium robot vacuums probably due to security concerns that can make consumers uncomfortable, however I find it interesting that not having a camera based system does not appear to be a downgrade for this vacuum at all! I have to say another great feature is the new Omni station which has - Auto-emptying dust bin - Mop pad washing - Tank filling and auto mop pad drying The new T20 Omni is the first robot vacuum that has heated water mop pad washing! I think it makes it even better at cleaning and removing stains from the mop pads. The Omni station has good size clean and dirty water tanks which are easy to remove and empty. I think overall the entire bin system operates exactly as it should giving the user a truly automated experience. The mop system itself uses two spinning brushes, going fast at 180 RPMs with downward pressure. For the first time the company also included a mop pad lifting mechanism which means that when it senses carpet, it will lift up the mop pads that way the carpets do not get wet. So if you have a mix of hard floors and carpets you no longer have to attach and detach the pads and schedule a separate cleaning in order to mop. You can do it all in one cleaning cycle and dramatically increase efficiency. Let me mention a few things about the vacuum app. The Ecovac app has pretty much every feature of premium robot vacuum has to offer like: - Virtual barriers which keep it from going where you don't want it to go; - Specific room or area options; - Advanced scheduling features, where you can even set the power levels for each room or the order that you wanted to clean in; - Multi level maps; - Quick mapping - A number of options for how you want the vac to return to the bin or wash the pads or how long you wanted to dry the pads - 3D mapping - Carpet boost settings and AI Voice Assistant and more As you can see the app is feature full and if you are a geek like me, you will want to explore every bit of it! As far as its performance, this vacuum has also exceeded my expectations and did an amazing job in both cleaning and mopping floors. There was not a spot that this vacuum left alone and my floor had some stains from coffee, the mops took care of it with no problems! Suction on this vacuum is pretty strong and the side brushes did a good job picking up debris, cookie crumbs and dust bunnies. This is definitely my number one vacuum that I simply enjoy using! I know its price is a bit steep however I think it is worth every penny (there are some sales on it so watch out for those!)

TL;DR: 1. USE: Vacuum and mop your home as often as you like…and will clean up after pets. 2. SETUP: Straightforward directions and helpful, complementary app. 3. Usability: It’s easy. Follow the directions and add water and empty dustbin. 4. The T20 Omni Vac Mop seems to be made very well. 5. It is very helpful assisting you in keeping your home clean. I have 4 cats and wanted something that can clean up after them more than I already do! I was looking various robot vacuums and started with an inexpensive one from a different brand. It wasn’t cheap, but it was a lower mid-end model. It didn’t have the mopping function and really didn’t do much for the pet hair. It mostly spun the hair on the carpet, but didn’t pick it up. The suction wasn’t strong enough. I wasn’t sure this could do any better, but to my surprise it does. I’ve been using the Ecovacs T20 Onmi Vac for just over a week or so. It suctions the hair on my low pile, berber carpeting and dust bunnies from the tile. It does a surprisingly good job at it. It’s better than my light duty cordless vacuum and slightly less than my full plug-in vacuum. Overall, it does a great job. It also doesn’t get stuck on the transition from carpet to tile or vice versa. I have less tile, than I do carpet, but from what has been mopped, it works well cleaning the tile and grout. With its heated auto drying feature, it dries itself and keeps itself clean. Overall, I’m very happy with how it’s mapped my house, how easy the app is to use, how it vacuums and mops, and really how self-sufficient it really is. There is minimal interaction on my part. If you’re in the market for a robot vac, I highly recommend the Ecovacs T20.

The ECOVACS Robotics - DEEBOT T20 OMNI Wi-Fi Connected Robot Vacuum & Mop with Self Washing Auto Empty Station - WHITE, is the 3rd robot vacuum I have tried out, and it is hands down the best at cleaning my house. The other 2 vac-bots I have don't get close enough to the walls and leave a strip of dirt around the perimeter of every room they clean. The Ecovacs T20 not only gets all the way to the wall clean, but it somehow seems to have the ability to get underneath the legs of tables and chairs that it physically can't fit under. Another advantage the T20 has is that it can be tucked away in the corner a mere few inches away from other objects, where as my other bot-vacs needed about 18" of clearance to either side thus making them harder to place in a room. The self emptying bin is awesome too, it's so nice not to have to empty the bin myself every time I use the vacuum. The mop feature is pretty cool as well, and does a pretty decent job of cleaning my floors. Overall the vacuum and mop are able to keep my floors looking nice, while I'm busy doing something else and all I have to do is change the water bins when it tells me they need it in the easy to use app. Speaking of the app, there are loads of settings and features that can be changed and adjusted as well as maps and cleaning modes that can be selected as well. The T20 has only been at my house now for about a week, and I already don't want to be without it!