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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 88 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the acceptable noise level, effective cleaning performance, and ease of use of the Laundry Tower. Many appreciate the large capacity and space-saving size, while some find the washer design causes socks to get stuck. The energy efficiency was also appreciated by a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-88 of 88 reviews
  • Rated 3 out of 5 stars

    Extremely loud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is extremely loud. Sounds like a jet engine taking off from an airport. Not sure if I would recommend this, unless you have it in a very insulated room.

    No, I would not recommend this to a friend
    • Brand response from ElectroluxExpert
      Posted .

      Thank you for sharing your experience with the Electrolux Laundry Tower. We’re sorry to hear that the noise level has been disruptive — appliances should bring convenience, not added frustration. That jet-engine sound is certainly not what we aim for, and we understand how important it is for your washer and dryer to operate quietly, especially in shared or open living spaces. Should you have any additional questions or concerns, please don't hesitate to connect through phone call at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica Electrolux

  • Rated 4 out of 5 stars

    Stackable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that both washer & dryer are touch pad. Only bad quality is the last few minutes of spinning on the washer is a little loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine combo, butm sometimes its keep running longer than expected

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service ever!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst service I have ever received. 1st delivery came damaged. 2nd delivery date received a call 1 hour before the time they were unable. 3rd try came with a error code. 4th service person came late and in less than a min say nothing he could do 5th try the delivery peroson say he will take the one with the error and drop the new but won’t installed it. They tooke both back and I requested a refund. After many many hours on the phone and after speaking to so many different people including a manager who prométame I was going to get my refund fast, 12 days after the return and still don’t have my money refunded back. Best Buy used to be good and profesional but NOW THEY JUST HAVE THE WORST OF THE WORST SERVICE EVER BTW. I bought a washer/dryer set for their competitor and got it delivered right away in a few days and no issues at all!!!!

    No, I would not recommend this to a friend
    • Brand response from ElectroluxExpert
      Posted .

      First, we want to sincerely apologize for the frustrating experience you've had. This is certainly not the standard of service we aim to provide, and we're deeply sorry for the multiple delays, issues with the delivery, and lack of communication you’ve encountered. We completely understand your frustration, and your feedback is invaluable to help us improve. Your experience, particularly with the refund process, is not reflective of the service we strive to offer. We will be investigating this matter thoroughly to ensure that it’s handled properly going forward. Please know that we are taking your comments seriously and will work to resolve your case as quickly as possible. We would appreciate the opportunity to make things right. Should you have any additional questions or concerns, please don't hesitate to connect through phone call at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica Electrolux

  • Cons mentioned:
    Washer design

    Rated 1 out of 5 stars

    Would Not Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer dryer for 2 months now and the dryer is rattling and squealing. This should not be an issue in a new unit. The washer doesn't seem to clean as good as an LG and GE I previously had and all socks get stuck at the bottom of the washer door if a bag isn't used. The fit and finish is also lacking. The trim around the buttons sticks up on the sides along with other issues. I would not recommend this unit.

    No, I would not recommend this to a friend
    • Brand response from ElectroluxExpert
      Posted .

      Thank you for reaching out and sharing your experience. We’re sorry to hear about the concerns you’ve encountered with your washer and dryer, including performance and build quality issues. We understand your disappointment and would like to help address these matters.

      We encourage you to connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST. Our team is available to assist you and work toward a resolution.

      We value your feedback and look forward to the opportunity to make this right. -Yhano Electrolux

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washing made easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer very efficient cleans the clothes really good!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electrolux Tower

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase of the Electrolux tower unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Installation was a breeze. We'll see how long it holds up.

    I would recommend this to a friend