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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 11 reviews

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82%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Smart Wi-Fi Video Doorbell - Wired's camera quality. Positive feedback highlights the clear video quality, both during the day and at night, considering its price point. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Rated 2 out of 5 stars

    Wouldn't Recommend

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to setup. Very sensitive to doorbell transformer voltage, has to be above minimum stated in specs. Regularly drops WiFi connection, have to remove cover to reset and reconnect. Doesn't trigger house door chime, even with adapter. Spent hours on phone with customer support. Trigger sensitivity does not easily adjust to ignore traffic on street 60 feet away. Bought because video could be stored on SD card. That part does work, when it is still connected to WiFi.

    No, I would not recommend this to a friend
    • Brand response from EZVIZ Product Expert
      Posted .

      We’re sorry to hear you experienced technical issues with our device straight out of the box. While many of our customers are satisfied with the EZVIZ Doorbell System, we understand that you haven’t been so far. We care about the experience our customers have with our products and would love to help you set up and meet your security needs. Give the EZVIZ Tech Team a call at 1.855.693.9849, Monday - Friday 4am - 8pm Pacific Time or by email at [email protected]. We love to help!

      Best Regards,
      EZVIZ Tech Team ezvizlife

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Safer at home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well in both daylight and dark of night. Downloaded the app for my phone and computer. I can monitor my home from any location with a secure log in. Loud ring and alerts me when "visitors" pass by. Great value and meets my security needs for an extra layer of safety.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Video Doorbell, With The Right Power Supply

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first video doorbell. I already had EZVIZ security cameras installed, so the video doorbell was added to the app so I receive notifications for all in the same app. The doorbell works well detecting motion and alerts in the app. It also alerts when the doorbell button is pushed, but I haven't yet tried the functions to talk to the visitor through the system. One installation problem I ran into was the doorbell transformer. The doorbell inside chime didn't work initially. The older transformer was only 10VA, so I replaced it with a 30VA transformer (for $20) and everything worked as it should.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Doorbell video with some wish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit onsale. It's been good and does what it supposed to do. My chime was not working after installing, so I was afraid it might not work. However, after getting the app and connected to wifi, it worked. I wish the camera can be pan and tilt more as I can see the ceiling but not enough of the floor. I also wish the zone of detection can be shortened so car on street would not trigger. I hope EZVIZ shines light on it.

    I would recommend this to a friend
    • Brand response from EZVIZ Product Expert
      Posted .

      Thank you for your review! We always appreciate when our customers take the time to leave feedback about our products.

      Best Regards,
      EZVIZ Team ezvizlife

  • Rated 4 out of 5 stars

    Does the job...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a slimmer doorbell, based on my install location - this one fit the bill...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing to die for

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, it can be better. It slow at times to answer the door bell.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Everything was excellent except connecting to WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was excellent except connecting to Wi-Fi. After trying for hours to connect via iPhone I finally gave it a shot via iPad and it just magically connected. Something to do with 2.4 vs 5 ghz.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera for the price. Uses my existing doorbell wires. No problem installing. Perfect companion to our other Ezviz cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality clear video easy to connect to wifi works with multiple charms

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but needs thei cliud program to work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but needs thei cliud program to work Quality is hood but it doesnt store videos

    I would recommend this to a friend
    • Brand response from EZVIZ Product Expert
      Posted .

      Hello, Thank you for the feedback. The DB1 doorbell have the ability to record on SD card and it has free cloud recording last for 3 hours.
      We love to help! Best Regards,
      EZVIZ Expert Team ezvizlife

  • Rated 3 out of 5 stars

    Good equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good piece of equipment. Easy installation. Poor customer service!

    I would recommend this to a friend
  • Customer reviews from bestbuy-ca

    User rating, 3.7 out of 5 stars with 33 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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