Customer Ratings & Reviews

Microwave works. No issues. The color is off white, not white as pictured. I sent the first one back because of the color and the second one is still not a bright white. The trim kit however is white so don't know why the microwave doesn't match the trim kit?

This new model is not the same color as the one it replaced (I.e., it’s black stainless instead of regular stainless). So, there is an issue with kitchen compatibility. However, it heats the food okay but sometimes doesn’t turn off in time when you use the reheat function. So, the food is extra hot. Also, we needed a totally new trim kit for it since the predecessor model’s trim kit didn’t work. The result is a three month wait for the trim kit and a very overall expensive experience just to get a new microwave.

I'm pleased with my microwave. The only problem is it is hard to read, when you want to use it. I wish I would have gotten the stainless steel. It is easy to read.

I had to order this microwave instead of the GE Profile microwave because the trim kit wasn’t available for the GE. Initially, I wasn’t happy about it. But now that we’ve been using it for a month, I really like it. It looks great and I love that is a dark color on the inside.

Would give 5 starts but arrived dented. Appears more black than gray.

Overall I really like the microwave. My only complaint (and reason for 4 stars instead of 5) is that it doesn't come in Slate like the other GE appliances I purchased. So it's a slightly different color, which is annoying. I also think the "recommended for you" feature was incorrect about the trim kit that should go with the microwave (so I bought the wrong one of those and had to return it and get the correct one). Just be careful if you are buying the trim kit to go with this.

This review is based off of appearance. When a product is advertised as stainless steel from the manufacturer, you expect to get a stainless steel product. This is not the case with this product. Best Buy advertises different colors compared to the GE website. The GE website advertises it as stainless steel, which is incorrect. There is no stainless steel on the product, even though the GE website clearly shows a stainless steel option for this microwave. When I ordered it from Best Buy, the product was relatively new and I was referred to the GE website. I thought I would get stainless steel since the model # reflected the stainless steel option listed on the GE website. The color is dark gray. After contacting GE, they informed me that they do not make a stainless steel option even though they continue to advertise one. Very disappointed in the looks of this microwave and the false advertising on GE's part. The dimensions of the associated stainless steel trim kit(different GE product) also did not work for me. The width of the cutout on the trim kit does not match up with the width of the microwave and the GE website appears to be incorrect and extremely confusing for that as well. If GE would recall this microwave and send out one with a real stainless steel door, it would fix the problem. They also need to manufacture a trim kit that fits or post clear and accurate dimensions for the associated trim kits for this microwave.

Purchased the unit to replace older unit in cabinet because it was white and matched current appliances. Arrived in a reasonable delivery time . Installed it in the cabinet although no instructions to set up or use the product. First time i pushed a number it started working and the sounds that came out of it can only be described as someone shaking a tin can full of nuts and bolts. Noise stopped in a few seconds and then as soon as I stopped the cooking the noise started again for several seconds. opened the door and the unit was filled with smoke. Tried it several times with And without the dish inside and same result. removed the unit and returned it to store. Unfortunately white is a difficult color to purchase so i had them order me a second attempt. Meanwhile the trim kit arrived . Huge box with nothing but a plastic trim surround. No additional parts as described in the installation instructions i found on line. Most expensive piece of plastic i have purchased. Never another GE product...