Customer Ratings & Reviews

This is a replacement microwave for one purchased in 2016 that started malfunctioning in 2020. I was not advised to get a new trim kit, as the slide in rails had changed. The second trim kit recommended was not for a GE microwave, but I was assured it would work. Wrong! Finally, 3rd trim kit. YEAH! It was perfect. But we had not fully unpacked the microwave (our mistake) until we saw the rails fit on the bottom correctly and the corner where the power cord is attached is totally crushed. The microwave works so it was installed anyway. Hopefully, it will last more than the previous 4 years. We love the microwave!

I had an earlier version of this oven which was provided to us by our builder. The same had issues with the plate within 2 years and the only option we had was to buy this one due to the size of the cabinet built in cabinet. No other options available.

I am hopeful that it lasts. I had another one that died after about 14 months. That one was from an online retailer, and it arrived with a dent in the back. I tried to replace it twice from the same online retailer, and each unit they shipped had some sort of damage. I had the trim kit, which is way overpriced no matter where you buy it, so I has hoping to find a good unit to go with it. I ended up buying online through Best Buy and picking it up in person. The box and microwave were in good condition, and this one has been running well with plenty of daily use over the past 16 months.

Has been great for 8 mos, just stopped heating. Still under warranty.

The size is perfect, I hope this one will last longer than 4 years

Purchased this microwave 2 years ago and the door will no longer open. In researching the problem, this appears to be a common issue with this make and model. For the price, I would have expected this unit to function longer than 2 years.

Good replacement for white GE microwave from 2002 especially since the color white is hard to find any more. Not many changes to the fundamentals compared to the oven back then but reliability of the button needed to open the oven is questionable.

This Was the replacement microwave for the one I had originally bought 28 years ago. This one obviously is not made as well Nor will it last as long as the older models and modifications had to be made to the cabinet that it went into ..... but it works! Also the frame that we had to purchase extra is definitely needed when replacing an older model. Nothing is the same.

We bought this built in microwave as part of our kitchen upgrade. The purchase was made in July 2019. A few days ago, when I tried to heat up our dinner, the door broke. The button to open the microwave door is completely non responsive. We paid almost $400 for this microwave and the door broke just after six months of use!! GE appliances is one of the biggest appliances manufacturer in the US. It is known for its quality and reliability. However, the microwave we purchased is an inferior product and the quality of this microwave is below standard. As of today. our dinner is still in the microwave and we cannot open the door to get the food out. We are very disappointed with the purchase.

2 years in and this microwave oven is a bit loud and the push lever to open the door is not working properly. I am a single person so am not as hard on this appliance as a family of four would be. That said I can’t imagine this unit lasting very long for a regular family. It still cooks food properly but am worried the door is going to fully lock up soon and I’ll have to replace this item.

Previous microwave same brand but got spoiled within 3 years hopefully this one works good.

This microwave was purchased to replace a GE Profile microwave which provided years of great service. I researched microwaves and it took almost 2 months to get this delivery from Best Buy. IT WAS A HUGE DISAPPOINTMENT!!!!!!!!!!!!! The quality of the new product was below expectations for a GE Profile appliance. The push-button to open the door is rickety and gets stuck easily. I have purchased GE appliances exclusively for the past 25 years but this microwave plus trim kit are the most raggedy products GE that I have encountered. What happened to this company? Deep, deep regrets!

It looks good installed. It is mostly plastic and feel cheap compared to 20 year old Sharp microwave. The door closes with a liud thunk! No matter how gently you try to close it. The keypad is not intuitive and one needs to constantly refer back to tge instruction nanual. Cooking seems to work fine. I would mot buy this product again

The unit quit operating after about a week. It was repaired within the next week. Our confidence is weakened in the unit, so we will see how well lasts.

Its Okay. Had to replace our other GE microwave that was not even 2 years old. So will see how long this one will last. Its the same as the one that we replaced.

Expensive, limited features, made to require replacement.

When we picked it up it was bent on the bottom ....

Purchased 1 1/2 years ago. Immediately had a door issue, which after speaking to the repair tech and reading several reviews is common. Then, last week it went completely dead....called GE. Called Best Buy. apparently no one does drop off microwave repair locally. cost to come out is $99. Cost to drop off at Best Buy, who then sends it out is $85. Spoke to GE customer service. He thinks it is likely the Magnetron Tube, which he says will cost about as much as a new microwave..... So, my delimna, Do I but the same unit because I paid $200 for the trim kit and modified the cabinet for it? Or do I find a differnt one and spend an extra @200 for their trim kit? Bottom line.....it looks cheap. It feels cheap and apparently it perfroms cheap.......STAY AWAY!!!! Read the on line reviews....door problems and the Magnetron tube are a common issue.....UGH!!!!!

Umm purchased this just about 14 months ago and couple of days ago it completely stopped working. Wont even turn on. Now scrambling to see what my options are.

This was the model that came with our new home. They last about two years before they quit heating or they start to trip the breaker. We have had to replace this unit twice in 4 years. Serious headache and absolutely do not recommend unless you have extra time and money to waste. I’ve had $60 microwaves last over 10 years under poor conditions and these can’t last more than two.