Customer Ratings & Reviews
- Model:
- XPIO23SWOW
- SKU:
- 6584624
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Opal 2.0 Ultra Nugget Ice Maker, particularly the enjoyable quality of the ice it produces. However, some customers have expressed concerns regarding the noise level of the machine. There are also some concerns about the unit's long-term reliability and the amount of upkeep it requires.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Screaming Banshee
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like being awakened at night to the sound of a screaming banshee? Then the Opal 2 is for you!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend descaling and sanitizing your Opal as directed in the Owner's Manual at least every 4 weeks or sooner depending on the hardness of your water. Also, it's important to clean the rear air filter every 2 months. The Owner's Manual is available online by clicking on the Features tab and scrolling to the end of the Features list. If this doesn’t resolve the issue you're having, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
- Cons mentioned:Noise level
Don’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly this quit working in day 2…the noise coming from this machine was horrendous! We returned it and are still looking for another option to purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that this Opal stopped operating on day 2 of ownership. We would like to assist you further with the noise you have experience and gather some additional information to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Caca
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with this product recently had a new air 42# machine this unit was a piece of dodo they where good for about 6 months before started leaking after 3rd replacement I purchase the ge profile what a great unit
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and putting your trust in us when choosing your icemaker unit. This new Opal unit will be sure to keep up with all your cold drinks and become a fast favorite in your home! Dianna@GEProfile
- Pros mentioned:Overall performance
Buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would definitely purchase again when
I would recommend this to a friend Won't last longer than two years!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item, however, it won't last longer than 2 years so buy the extended warranty!
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback and encourage you to follow our recommendations for descaling your Opal every 2-3 weeks and sanitizing the unit every week or more often depending on your water quality. Also, be sure to clean the rear air filter to protect the internal components. -Vikki@GEAppliances
ICE MAKER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PURCHASE THIS ICE MAKER ON FEB 9TH 2025 AND I HAVE SANITIZIED THE MACHINE 9 TIMES AND THIS IS APRIL 8TH BEST BUY IS SHIPPING ME A REPLACEMENT.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with the Opal that is resulting in a replacement, and we apologize for the disappointment. However, we're happy to hear Best Buy was able to replace the unit for you. Please don't hesitate to reach out to us with any questions about your Opal in the future. We're always here to help. - Julia@GEAppliances
Issues with sanitize and descale notifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sanitize and Descale lights stay on after performing those processes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help you with your Opal's sanitize and descale lights being active after cleaning your unit. We recommend performing an electronic reset by unplugging the appliance for 3 to 4 hours and plug it back in.
If the issue persists after troubleshooting, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
3 of these in a little over 2 years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start with - incredible ice. Skip the rambling, close with - they dont last.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
Not a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with this product because it’s not constantly making ice
No, I would not recommend this to a friendFailed after 9 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice after 9 months. Unit was used in a small office space, and because of the commercial application, GE refused to honor the warranty. Best Buy Total Protection doesn't start until the GE warranty expires. Very disappointing - both in product performance, or lack thereof, and also either company standing behind the products they sell.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about your experience with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.-Vikki@GEAppliances
High Hopes Dashed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had such high hopes for this! Got it refurbished, so it may be a one-off, but it ran wonderfully for about 4 days, I even bought the extended tank I loved it so much! Then it wouldn't make ice. Kept saying add water. I'd drain then it would say making ice, but no ice. Then "add water again" when it was full! Avoid this is my recommendation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this experience. If you haven't already, try removing your filter and making sure it is clean and reinstall it. If you still have issues, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
- Cons mentioned:Noise level
Common Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making very loud squealing sound within only 2 days of use. Tried all fixes found online and nothing worked. Also made more of a slush than nugget ice. Returned.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your honest feedback with us and we understand how important it is to have an ice maker that works as it should. We understand your decision to return the unit. We hope to have the chance to earn your trust back in our brand in the future.
- Cons mentioned:Noise level
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for 2 months and all it does is make load screeching noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. More frequent squeaking usually requires white vinegar cleaning to remove internal mineral scale buildup. For full detailed cleaning instructions, see the article titled “Opal Ice Maker - Cleaning and Descaling (Models with no Round Button on the Front)” on our GE Appliances website. Lauren@GEAppliances
- Cons mentioned:Noise level
Squeaks and doesn’t work good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It squeaks a lot and won’t make ice after 2 months!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to help you get back to using your amazing ice as soon as possible. Please take advantage of the one year warranty by calling Opal support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing piece to order. Best Buy took 6 weeks to begin to act in my issue. Still not resolved. This review only has to do with the customer service. Already owned this item (which broke) that encouraged my re-purchase of this item.
I would recommend this to a friendBrand response from GE Answers
Posted .To best address this concern, we ask that you reach out to Best Buy customer Service at: 1-800-433-5887. If Best Buy customer is unable to assist for any reason, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down again terrible machine, horrible customer service from both Best Buy and GE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the ongoing issues with your Opal, even after reaching out for assistance. If you still require help, please send us a PM/DM on Facebook/Instagram/X/TikTok with some more details about the situation and a copy of this review. If you have any case numbers, please provide those too when you reach out. -Michael@GEAppliances
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 4 months I’m glad I bought the warranty but the geek squad is terribly inefficient
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulty you're having with your Opal. If you have not already done so, we encourage you to follow the directions in the Owner's Manual for descaling and sanitizing your Opal. If you continue to have difficulties, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
It quit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for a few months, bought in April now will not make ice, Have to take back and get it fixed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulty you're having with your Opal. If you have not already done so, we encourage you to follow the directions in the Owner's Manual for descaling and sanitizing your Opal. To locate the online manual, click on the Features tab and scroll to the end of the Features list to find the link for the manual. If you continue to have difficulties, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level
Run far away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half and 4 different machines. I can tell you the quality of the machine is horrible. It will not last. From squeeling all the time from the beginning of ownership to sensor and even wifi issues this thing has it all. Does make great ice but be sure to keep a good warrenty cause you will be let down. Swapped mine a week ago that just quit working all together and even upgraded to the newest model. Day 1 wifi wouldnt setup (only nice for scheduling). I overlooked that just to get making ice. 1 week later its quite working and has the dreaded "add water" issue. I'm done
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concern and appreciate you making us aware of your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances
nice while it lasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to pay for the extended warranty This machine will last 16-18 months
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback. If we can help further assist, please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Profile
