Customer Ratings & Reviews
- Model:
- GA01894-US
- SKU:
- 12312664
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Great buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good resolution, easy to connect and very slick design.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera and integrated nicely to Google ecosystem
I would recommend this to a friendTrash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wyze makes a better camera for $30. I have contacted Google, and they want me to pay for a new one. Nest before Google was better and would send me a new one for free. Battery life is bad, camera is never on and Google has no answers.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Will. Thanks for leaving feedback about the Nest Cam (battery). We’re sorry to hear your experience has not been ideal. We’ll share this information with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you, and we encourage you to share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp
Home defense
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service and in time delivery. Effortless installation
I would recommend this to a friendQuality cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras work well; not as good as original plug in cameras and Google app not as functional as original Nest app
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Garvin, thanks for taking the time to share your feedback. We’re sorry to learn that the new Nest Cam (battery) didn’t meet your expectations.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your patronage and satisfaction is what drives us in improving our products and services. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
good camera
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connects very well and provides security features.
I would recommend this to a friendBackyard cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to know it is battery operated or plug in to wall.
I would recommend this to a friendNest Cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny, battery life is much better than you would expect.
I would recommend this to a friendGood
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great till you have to switch wifi routers. Ive reset it 8 times and reached out to Google. No response
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello BigBear, thanks for posting your review here. We're sorry to hear that you're experiencing some connectivity issues with your Nest Cam (battery). If you change your Wi-Fi password, name or security settings, or install a new router, you’ll need to make sure the Wi-Fi information in the Google Home or Nest app is up-to-date. If you're willing to give it another go, we recommend that you reach us through our Google Help page and let us help improve your overall experience. You can click on the link here: https://support.google.com/googlenest/gethelp
DO NOT RECOMMEND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged for a second pair after first pair would not set up thinking first pair was faulty. Spent 7 hours on the phone with tech. It was a vicious cycle of scanning qr and returning to main page. The style is nice, i loved the options and look but these cameras are a hastle. They cost $125 for someone to install and i think thats intentional. I returned for blink and it took 5 minutes for me to hook up by myself.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michaud, thanks for sharing a review about the Nest Cam (battery), and we’re sorry to hear of your difficult experience with the setup. We can imagine how hard you tried, and we understand that you returned it for a different camera brand. If you're willing to give Nest camera another try in the future, please don’t hesitate to visit us anytime again for any concerns that you may have and you’ll find us always available here: https://support.google.com/googlenest/gethelp
Terrible waste of plastic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This "sounded good at first" but didn't work out at all. I may try to return it even if packaging is messed up (worst they can say is no). Has a lot of 'neat sounding features' like face recognition, however -- within 1 day of setting this camera up, the app lost track of my camera (it was either deleted from my account or who knows what happened). I would've had to try to re-add it again. Of course, the "brilliant design idea" (Sarcasm intended) they had was to require a piece of paper with a QR code, it is very easy to lose a QR Code not on the camera itself (Amazon's Ring cameras have QR codes on the device itself, much smarter folks at amazon than google, they're efficient too I hear, best of both worlds). I cannot rely on being able to use a camera that might lose connections over and over again, with a paper card being required separate this thing is begging to become landfill. If I had to name it's worst feature, I do not spot any buttons on it, no power button, no factory reset, no pair with wifi/bluetoth/sync, none of that. If it is "charged" (as probably some google folks should be, with a crime perhaps), it does its thing and the user seems to have no "control". 1-star selected only because "0" wasn't an obvious option (if it is an option, maybe offer to place a parenthesis after the star graphic and show number selected).
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RobWilkensLevittownNY, thank you for posting your review. We're sorry to hear that the Nest Cam didn't work out for you and that you had a disappointing experience with re-adding the device multiple times. Your feedback helps us understand our customer's preferences and needs with our products and services. We want to hear more of your feedback and you can share them here: https://support.google.com/googlenest/topic/7563191
If you're willing to give the Nest Cam another go and have additional questions or need further assistance, please contact us through this link: https://support.google.com/googlenest/gethelp
The best of tye best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way easy to install and integrate into our ADT and Google Home system. The camera is excellent as are the dual flood lights. I really like operating and customizing this for brightbess abd duration. I really like the automation feature tonadjust to our security events.
I would recommend this to a friendWorks as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was pretty easy and works as advertised. No complaints so far.
I would recommend this to a friendWatch to birds too!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to install and the best when there's no outside electric box
I would recommend this to a friendGood camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera works great outside night or day. Wireless is a plus but you do have to charge it and readjust after each charge.
I would recommend this to a friendNot very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very high price, the batteries doesn't last long, and doesn't work with the old nest program.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi egg347, thanks for taking the time to share your feedback. We’re sorry to learn that the Nest Cam (battery) didn’t meet your expectations.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
For the battery life, it will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)
If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Bad quality, hard to adjust angle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this camera. I have a lot of Google home and Nest products so I figured, might as well get the nest cam when I was looking at security cams. First of all the picture is SO GRAINY, poor color, poor quality, not that great in dark either but even in mid light. Besides that, it can really only go on the magnetic hold one way, otherwise the image is upside down, so then when you're nailing it up you have to make sure that right where it twists on will line up exactly how you want your camera to point. Would much rather have a camera that I can adjust to rotate instead of having to unscrew it and nail it back up in the position I want if it's slightly off. Setting it up in the app was a pain too, the nest app wanted you to set it up in Google home app and Google home app wanted to use nest app, but got that working - trick is, when you say Google product it doesn't find it but then you can skip your other products you have and scan it. You can't say works with Google and select nest because it will give you that loop instead of letting you scan it. Anyways, my biggest gripe is not being able to adjust it and the quality of camera so I'll be returning for a diff kind.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for being an advocate of our Google Nest products. We're sorry to hear about the poor experience you're having with Nest Cam (Battery).
Video quality for Nest Cam (Battery) may be affected by different factors. Here are some recommended steps that may help improve the video quality:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
If you will allow us, we'd like to delve deeper into the reason that may be causing the video quality issue and be able to provide you with a better experience. You can always contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp
Slick little unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slick little unit. Seems to hold a charge well, and the magnetic base is handy for temporary/semi-permanent mounting.
I would recommend this to a friendGreat service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these google camera and the soundbar i got with best buy
I would recommend this to a friendFootage Erased After 3 hrs - Camera is Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret this purchase. The camera works fine, but footage is only saved for 3 hrs unless you purchase an overpriced subscription, so the camera is basically useless. If someone breaks into my car overnight, that footage will be gone by morning. Unless you plan to go all in and buy a ton of these cameras, which is the only way to make the subscription price worth it, don’t bother.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello LLKS, we appreciate you for sharing your review. We're sorry to hear that your experience with your Nest Cam (battery) was less than ideal when it comes to event history and the limit you can record. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements that we may provide in the future. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can help you with finding a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
