Customer Ratings & Reviews

This doorbell sucks. When I open the app it takes approx. 10-15 seconds to get the full resolution to show on live view. It didn't do this when new. Upon receiving a notification I go view the video and it will not show me the complete recording at times or it will say video is not ready. What's the point of a video doorbell if I can't see my recordings or live feeds at full res instantly?

Would be great if they lasted more than a year. Ive had 2 of these and have at max made it a year and a half. And it looked awful at the end. In fact the one i have now hasnt swnt video in over a day.

disappointed that it only works with google home and not with the google nest app like the rest of my cameras

I purchased this several months ago for my wife. It was on sale and she wanted it for her upcoming birthday. I chose the wireless option as our home has no existing doorbell. It came and I put it away. Her birthday just passed and what was shipped was a wired item. I am now past the return date so I am stuck with this. I don't know why it defaulted to change the item to wired, I KNOW I DIDN'T order wired, but the receipt shows it of course.

If i didn’t already have it installed , i would return it. The camera angle isn’t as good at the first generation , and you have to use the terrible Google Home app , which isn’t an upgrade over the Nest app.

Normally this would receive a high rating. However, when buying a gen 2 doorbell, it can ONLY connect to Google Home, not the wonderful legacy Nest app. You really screwed this up Google. Now when replacing older Nest products, it can ONLY go on Google Home according to the Google tech support. Yup, that’s why this gets a pathetic 1 star rating.

IT DOES NOT WORK!!!! MY INTERNET SERVICE WORKS FOR ALL OTHER DEVICES EXCEPT THIS DOORBELL!!!!!

Horrendous product. So faulty. Worst tech support service I've ever encountered. Camera broke down after less than 2 years but just outside of warranty date.

I never revived my order and Best Buy refused to refund me

No one told me when it loses Wi-Fi you have to reset it in person. I bought it for an out of state condo. It lost Wi-Fi connection for no reason. I’ve had a ring for years and have never had to reset Wi-Fi or anything thing else. Huge disappointment and useless! Also the inside door bell made a constant buzzing sound. So I had to hear that or have no inside door bell. I chose not to hear the door bell also annoying. We used geek squad to install.

Once a rare exclusive luxury, Video Doorbell systems now come in a wide range of prices and features to fit every pocketbook and security need. System features vary, so it’s important to find the video doorbell that best suits your situation and needs. The most important features FOR ME in the Google Nest Wired Doorbell (2nd Generation) is the fact that the outside part of the system is WIRED to utilize the continuous ~20-volt dc power that is available next to my front door I was upgrading from a traditional push-button chime or buzzer. Also, it integrates nicely into the popular Google Nest family of devices and Apps. Depending on your climate, extreme heat or cold can adversely affect the lifespan of replaceable batteries installed on some video doorbell outside wireless wall units. Taking power from the house electrical system means that failure due to exhausted batteries will not shut the video doorbell system down. This wired Google Nest system has an internal backup lithium battery that (depending on use) will keep the system running for an hour or so in the event of a power failure. It will automatically recover from a utility power failure when the power comes back on. In my particular case, I’m using the wired Google Nest Video Doorbell as part of a security system on a secondary residence that could be vacant for an extended period of time, so a replaceable battery might fail unexpectedly. There are a lot of things going on in this very capable system (high end camera, infrared lights for night vision, recharger, audio mike and speaker, etc.) that draw power. I ran into intermittent problems at first and was able to identify the problem as undersized wiring. My simple analog chime and button was installed over 25 years ago and used sheathed multi-wire telephone cable common at that time. However, the original installer only used 2 of the 6 thin wires available inside the cable. That was enough for the simple chime plunger when the button was pressed, but it couldn’t keep the voltage up to run the electronics inside the new Nest button housing as well as drive the plunger 50 feet away. I solved the problem by also using the 4 unused wires in the cable, so that they became two parallel sets of 3 wires twisted together at each end. After the easy fix, the system works just fine. If you home is old enough and the distance between the button and the indoor chime is very long, this might help you too. FEATURES: • Trim attractive outside unit (H – 5.1” X W - 1.6” X D - .1.4”) with white and infrared light illumination for day and nighttime detection and identification. • Uses your original inside mechanical Chime unit for a familiar alert sound that everyone will recognize. • 960 x 1280-pixel resolution and 6x digital zoom. The 2nd Generation Nest Video Doorbell camera’s physical pixels are 125% larger than the original 1st Generation Google Nest’s camera so it captures more light and thus detail at night. • The captured picture is 3:4 Portrait ratio to capture a view of the floor in front of the door to see packages. • The extra electrical power available to the wired version of this video doorbell is used for better internal AI processing when compared to the wireless version of the otherwise same Google 2nd Gen wireless video doorbell. This means that (similar to a UHD TV picture), the onboard AI processes backlit lighting (bright sky behind the visitor) so that the face of the visitor is much clearer and identifiable. • The Google Nest Video Doorbell is one part of the Google Nest family. Using the Google Home App you can integrate other Nest devices like cameras, lights and switches to produce events like the porch light coming on if the button is pressed or a human is detected after dark. • The video doorbell will work by itself, but there are subscriptions available to store more captured video etc. • Works with Google Home Assistant and Amazon Alexa • The optional subscription service offers online AI that can be changed to alert-to or ignore things like human faces, cars passing by, pets and packages showing up on or leaving the porch. Other detection reactions are also available. • 6X Digital Video-Zoom from App. PROS: • Attractive Design • The 145° Portrait 3:4 camera view gives a good head-to-toe picture of the visitor and gives a good view of the floor to see delivered packages. CONS: • It’s a powerful unit that needs good wiring to supply a constant ~20 volts DC. In my personal installation experience, the tiny .0345” single strand copper wires found in old household telephone cables cannot supply enough power for long runs alone. If your home is old enough to be hard wired with telephone wires, there’s a chance they used the same kind of wire for your old doorbell. If only 2 of the 6 solid copper wires are being used as was my case, twist the 6 into two pairs of 3 or replace the telephone cable with modern low voltage two conductor doorbell wire. CONCLUSION: The 2nd generation Google Nest wired Video Doorbell is a good choice for homes with a relatively strong (3 of 5 bars) Wi-Fi signal at the outside door area to transmit all of the video, audio and other data onto your Wi-Fi network and the internet. If you integrate it with Google Home and other Nest devices, you can really get a lot of features out of it.

Upgraded(?) gen1 to this gen2. The nest app is now useless and you must use google home. The notifications that are sent the phone does not give the correct preview of what actually triggered the notification. So when you recieve an alert, you have to actually open google home and play the video back. I’ll return if not corrected.

I have owned this doorbell/camera for three months and twice it has been unresponsive and not functional. It has now been off for 3 days, unresponsive. To hard reset you must remove the door bell with the inadequate tool that came with it and reset it from the backside. Not a simple process by any stretch. I intend to contact google and request a replacement.

2nd generation far worse than what we had If not thrown the old away it would be back up this returned. However the Nest Customer support it Tremendous....

Camera and night vision is good, but the audio is terrible, you can't hear anything audible and it's just noise. If I could return it, I would

spent hours on the phone with customer support - this doorbell never rang on interior doorbell or on my phone. All of the software settings were correct and the installation was correct. I had no idea when someone was at the door - completely useless. customer support was not help and gave up on fixing the issue. Now BB won't let me return. Don't waste your time or money.

I have been thinking about a “smart” doorbell for some time, and while I probably waited too long, it seems the tech has gotten even better. Beyond all the smarts, which I will comment on in a bit, I just really like the design here. I mean, it is a doorbell, but I just don’t really like the looks of most of the competition in the space. They are fine, I guess, but this has a more simple, clean, compact, and modern look to it. Kind of the like the rest of the products Google is putting out these days. Perfect for me. Further, it blends in better with the doorframe and looks more like it is part of the house than some random add on. It seems well-built and I imagine it should stand up for quite some time. Installation was one of the things holding me back from making the move sooner, and, honestly, after getting this in, I feel a little foolish for putting it off. I am sure each situation will be different, but it went a lot better than I was expecting. I would say it was about 25 minutes, but a lot of that was me going slow and making sure. Also, I more or less had a “plug and play” set-up that did not require a lot of work from me. They provided everything I needed (and some) with the kit (and a window decal lol). Again, take it with a grain of salt, and look into your own situation, but I think most should be ok doing it on your own. If you opt for a professional install, it should be a breeze for that individual. Once up, I was very impressed. Admittedly, when I saw the resolution specs, I was a little hesitant. Frankly, while Google excels in imagery, they have been a “little” behind in video, and I did not know what to expect. Well, I don’t have a lot of other experience here, but I think the picture looked great for what it is. Images are crisp and there is a nice tall and wide view. Day or night. I am sure there is some computational video work going on somewhere. Whatever it is, it looks great, and I am happy. I think where the doorbell really shines in on the software side. As I am already in the Google ecosystem, using the Home App is second nature to me, and I found everything familiar and easy to set-up, customize and use. That said, it is all pretty intuitive, and most should be able to pick it all up quickly. Everything here is done pretty well. It is definitely worth the time investment to go to the settings to get everything dialed in to how you really want the doorbell to work. Set up activity zones. Set up your notification settings. They give you a ton of control to get whatever level of notification/alert you want to deal with. I found all of the communications arrived quickly and in a timely manner, which having no experience in this space prior, was another thing I was a bit worried about. It is a non-issue. Hand in hand with how well the software works is what you actually get. I would say, out of the box, you get just about everything you are looking for. To their credit, a bit, Google does a pretty good job here. It would be great to have all of the premium features (familiar face detection, 30 or 60 days of video event history, etc…) added in, but I get it. They are there if you want or need them. If not, they are not truly needed, and the device excels as is out of the box. In the end, this is exactly what I was looking for. I am quite happy with it. The video looks good, detection works well, the notification/alert system is timely (and highly customizable), and the software is fantastic. Regardless of setup, I think it is a great choice, but if you are already invested into the Google Home ecosystem it’s really hard for me to recommend another choice. It integrates so well with other devices in the chain, it really makes for a nice cohesive setup.

Had some problems initially getting the camera to connect to our wi-fi, but once Spectrum replaced our 2-in-1 modem/router, all was resolved. We love this device!

Unlike the previous version, there's no Smart Device Management API access. That means you can't do anything with it outside of the Google ecosystem. You'll also suffer from limited features unless you purchase their cloud subscription. It's an ecosystem trap product.

Why is video not hd yet? It is 2022 2023... For the cost and it being a new release it is crazy