Customer Ratings & Reviews

There are black spots in video when a person approaches the camera

Terrible. I like the old next doorbell this wasn’t isn’t worth the money.

Didn’t think it would be as useful as it’s been, besides seeing whose at the door

Smaller and works flawlessly - no issues at all with Doorbell Camera.

This review is for the Google - Nest Doorbell Wired (2nd Generation) - Snow. The install and setup up went very smoothly. If you have never changed out a doorbell before it is only two wires and it is low voltage. I used the supplied wedge bracket to angle the camera for the best view in my situation. After the install I opened my google home app and added the door bell very easily. There were some updates but didn’t take long at all. I installed this unit only hours before leaving for a funeral 1,000 miles away. I found the video quality to be quite well. And you can skip though the video history very easily. I still need to find tune the motion zone for the notifications. I like that I don’t get notifications for cars or animals passing by at night. I’m still playing with a feature called familiar faces. Where you can set up with people you know use this door and then you can get a notification telling you who is at the door. It has been good at telling me when the camera seen a person with a package. So after I could call my neighbors to move the package inside for me. And if you have a google hub like me this door bell works very well with it. Not only can you see who is at your door but you can also talk with them from wherever you are.

Google best Nest Doorbell Wired (2nd Generation) - Snow yet!

Not as good as Ring! Poor video quality with a huge delay on audio and video. Lacks in functionality and is completely dependent of the Google home app.

After testing the transformer for the correct voltage and wiring the doorbell per instructions and getting a green light, I could not get pass “something is not right”.

Not pleased at all. Cannot even hear the doorbell ring. This is the 2nd one I purchased!

Older version is better, the camera is not wide for this version.

Would be nice if i didn’t have to convert to the google home app as i like Nest better. Camera quality doesn’t seem as good also.

Returned it. It doesn’t work. I had 4 geek squad technicians working on it. The tone would only ring at the doorbell not to the indoor chime.

I was upgrading from the 1st gen Nest doorbell so the physical installation went pretty smoothly for the most part. Google provides a wire connector that bridges the wires between the house and the doorbell. However, room for the extra wires wasn't accounted for in the doorbell so you have to smash the wires as you install the doorbell. In the instructions that are explained in the Google Home app (Nest app is no longer supported for this Doorbell), it clearly states that the Chime Connector is required for the doorbell to work properly. After installing the Chime Connector (and verifying my transformer met the requirements), the doorbell would not ring the chime. I engaged with support and after some back and forth, they indicated just to leave the Chime Connector unconnected to make it all work. Very strange to say it's required, but then say it isn't. The second issue I encountered was that I had Nest Aware on the Gen 1 Nest doorbell. I found no way to transfer that to the Gen 2 doorbell. Contacted support and they said that the Nest Aware for 1st Gen is no longer supported and I would need to cancel that subscription and subscribe to the new Nest Aware. Again, zero information with the doorbell or in the app to indicate this. Overall the doorbell works well. The one issue I have (besides the installation ones mentioned above) is that a number of times when I am notified of an activity (person, animal, etc.) and I go to the app to view the event, I am given a message of "video isn't ready yet". Kind of frustrating honestly. The video provided by the doorbell seems to be fine and the field of view works well for my setup (but does seem to be diminished from the previous generation). Overall, the 2nd gen Nest doorbell works well, but if your first gen Nest doorbell still works, you won't see much benefit in upgrading.

Returned it. Could it make it work. Bought a Ring and all is well

I had the original Nest Hello for years and loved it. We do the 24/7 recording with the subscription for the multiple Google cams we have around the house. When the new version came out last year it was labeled as (battery) but with the ability to be hardwired. I don't think I was alone in thinking that this would just give a battery backup for power outages. Instead, it eliminated 24/7 recording and had issues in cold weather. I had to get a replacement of that one from Google under warranty because the battery wouldn't hold a charge. It remains to be seen how this one will fare in the cold but so far I am extremely happy to have 24/7 recording back, and the picture quality is improved as well! The night vision is excellent and the vertical field of vision allows us to see the entire porch from ceiling to floor, which is great for when packages are delivered. Notifications are quick and precise and easy to customize in the Home app. I still think that the older Nest app is superior to Google Home, but Home is improving and I'm hopeful it will eventually get to the point that I won't need both apps. This doorbell does not work with the old Nest app, by the way. Also, coming from last year's battery version, I had hoped installation would be a simple swap. Instead, this doorbell is slightly shorter, so it required full removal of the old doorbell and mounting hardware. I also had to replace the doorbell chime component with the newer version. Slightly annoying but overall it was an easy process and the app walks you through it with pictures and animations. Overall, I still think that the original Nest Hello was the best doorbell Google ever did. However, this one is a much closer replacement to that compared to the battery version last year. It looks great and has all the functionality I want, although I wish the camera had a slightly higher resolution. I get that there's a lot of wizardry going on in the background that makes this image "better" than a higher pixel count, but the old Nest Hello had a great picture for anything in the distance. Night vision is better with this one, so it's a wash for me, and I like the vertical picture vs horizontal. As long as Google continues to update the Home app to mirror the functionality of the Nest app, this will be perfect. Also, the Seasonal ringtones, especially Halloween, have been getting lots of laughs from delivery drivers!

I DON'T LIKE IT!. YOU NEED TO BUY MORE TOOLS FOR INSTALATION.

I returned this item yes but I also bought one.. !!

The 2nd gen wired Nest Doorbell is a great improvement over the previous generation of Nest doorbells. My sister has the wireless gen 1 doorbell and the picture, audio, and night vision quality on this new gen 2 wired doorbell are greatly improved over the earlier version. The new smaller size of the doorbell and the included wedge kit make it easy to install this doorbell in most doorways quickly and easily. The step-by-step instructions for installing the doorbell are easy to follow and are available inside of the Google Home app when adding the doorbell as a device. It takes you through all of the steps for installing the doorbell including the steps required for wiring up the chime adapter depending on the configuration of your homes chime. One thing to note is that unlike other wired video doorbells that completely bypass your home chime and make it necessary to have an external chime, the Nest Doorbell just hooks into your existing chime allowing you to power the doorbell and still have your original house chime still working. This is not entirely clear in the instructions as it states that you need either a Nest Hub or one of the Nest speakers to have notifications, this is not entirely true as long as your existing house chime works you can still get the doorbell sound, however, if you want the smart notifications where the doorbell announces who is at the door, you will need either the Hub or a speaker for that functionality. The best thing about the Google Nest Doorbell is the fact that basic functionality is NOT locked behind a paywall, all of the smart features are included out of the box with the only exception being familiar face detection and the length of video history that you can save varying on which Nest Aware subscription you have. So if you don't want to pay an additional monthly cost after buying this doorbell you will have the included intelligent alerts, activity zones, and 3 hour event history. If you want additional event history length as well as the familiar face detection you will need to pay for a subscription but as long as you are fine without those you can buy this doorbell and be happy knowing that it works straight out the box (after installing) with no subscription required.

I was looking to upgrade my front doorbell to a video doorbell and got Google - Nest Doorbell Wired (2nd Generation) – Snow. It came with a Nest Doorbell, Base plate, Chime puck, wedge, wire connector, Hex key, 2 sets of wall screws, anchors and spacers, extra security screw, window decal, and quick start guide. The setup is easy. I have turned off the power and removed the old doorbell. I have watched the installation video which was very helpful to install the doorbell. Google Home app does provide step-by-step instructions as well. The entire installation took only 15 mins, and the latest firmware was available to update. The video quality is superb during daytime as well as nighttime with HDR. There is no subscription required for recording and 3 hours of event video history are included by default. The wired Nest Doorbell spots and records important activity with clips up to 5 minutes long and 2-second previews for context. If the Wi-Fi goes out, the Nest Doorbell automatically records events for up to an hour. When it’s back online, it is easy to see exactly what happened during that time. I have subscribed to Nest Aware plan which provided more functionalities like Facial recognition, package recognition, and recordings for 30 days. Visitor announcements (with Nest Aware plan) can be enabled in the Google Home app under the settings. It is easy to view the live camera feed on the Nest display by saying “Hey Google, show me my front doorbell”. I have used Quick Response which is handy during meetings and quiet time is another great feature to disable the doorbell ring for a specific time. With the recent launch of Google home on the web, it was very convenient to watch the live video feed from a laptop or desktop. With Software tuning and Machine learning improvements, the video quality is better than other doorbells quality I have seen at other places. With the vertical field of view, it is easy to see head to toe, including packages as close as 8” from the doorbell. It is definitely a great addition to the existing Google ecosystem at home.

Google builds solid products that work well. My Google Assistants and the Google Home app have become the key pieces of my smart home. I have multiple products from different vendors and Google makes them all work together like one happy family. Speaking of happy families, doorbells aren't good for my house. We have two dogs and knocks on the door and the ringing of doorbells drives them bonkers. My love affair for Google products made the Nest Doorbell the only viable option. I knew everything would be well documented, would work without much fuss and look great. The hardest part of my install was removing the existing video doorbell installed by a previous owner. Once that was done, the install of the Nest Doorbell was straightforward. Google provides a nice pair of spade connectors to connect to the back vs looping the wires around the screws for a more secure connection. Mounting the doorbell to the base was a little tricky to get the wires in the right spot, but once that was done everything else fell into place. Now when the doorbell rings, my Google Assistant says "there's someone at the front door" and the dogs haven't figured out what that means - yet. Video quality is great and it makes it easy to determine if you want to answer the door or ignore it. We don't have an issue with packages being stolen from our front porch, but having the option to know when something is there or alerting if an unexpected visitor shows up on the doorstep is nice. Like most Google products, the Nest Doorbell is a quality product.