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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 963 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 963 reviews
  • Rated 5 out of 5 stars

    Getting better every time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest hello was great, then came Google Nest battery doorbell which I thought was a little better except it didn't work so well in the cold weather months even when wire. Now comes Google Nest doorbell wired 2nd Gen which I really think is the best of all. Easy installation and the AI inside helps it climb to the top of my list and the video is very clear and crisp.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Video quality

    Rated 5 out of 5 stars

    Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and has a great picture.The doorbell also lets you know when someone by the door even if they don’t ring the bell.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great security camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an easy item to install. Scan the QR code and you are on your way. Great product. Only issue is the Google interface. Nest’s app was far superior overall and much better with adjusting settings.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Liked the old Hello video and app better

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture with smart image processing, but the older landscape orientation of the Nest Hello was better for my purpose. I needed to rig more of an angle on the bracket so I could see everything I needed to see on my porch. Sound is better and more sensitive than Nest Hello, but the Google Home app is much worse. Not as intuitive and responsive. Better and smarter at generating alerts, but the notifications don't arrive as quickly. Also more annoying to scrub back and forth in the timeline.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, BestBuyer! Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We appreciate you highlighting the features you like and things we can work on for users like you. Rest assured, this feedback will reach the right team for future improvements with our products' usability, reliability, and use of various features. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view.

      If you come across any help with using the doorbell in the Home app effectively, feel free to communicate with us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Doorbell Exceeds Expectations!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Doorbell we purchased was easy to install (replaced a Ring Doorbell that Stopped working) and has performed beyond expectations. We love the frequent alerts we receive on our phones, and the integration with our Google Mesh system throughout our house. We also like the person identification feature that announces who is at our door, based on information we provided. Very helpful. Also, the videos cover a wide area and have good resolution. I would highly recommend this doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded doorbell

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the older model. This is bigger and better and we love it. Crisp video and easy to use app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Nest doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace gen 1 nest that was starting to peel, picture is great easy to use but it does not work with old nest app need to upgrade to Google home app which kind of stinks because I like nest app better

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello JoeC, thanks for sharing your feedback to let us know of your concerns with using the Nest Doorbell (2nd gen, wired) and the Home app.

      We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

      If you need guidance with using the camera effectively in the Home app, please feel free to let us know and we’ll gladly help here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    I’m sold! Bye bye Ring.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera/doorbell. The fact it can recognize a person and package being delivered, amazing. We’ve always had Ring equipment but the lag between 1 min recordings cut out so if something happened we couldn’t see it. The Nest camera doesn’t do that. LOVE NEST! We will be replacing all our Ring equipment with Nest/Google equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Google nest doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Installation tool a little longer than expected. I never did find my doorbell transformer, but the installation was successful, so it must have been ok. Also, it took me a long time to identify my circuit breaker for the doorbell to shut off the power. Took 2 people and I had to test almost every breaker in the electrical panel. Getting notified every time someone delivers a package is very useful. The video quality is so high that I want to add more cameras for security. A couple of times we got notified of people seen at the front door in the middle of the night. It turned out they were deer!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, StuartL. Thanks for your feedback on Nest Doorbell (Wired, 2nd Gen). We're thrilled to hear that you had a positive experience with it and were able to overcome the challenge of the missing transformer during installation. Your satisfaction is important to us, and we appreciate your support. We would like to further enhance your experience by simply contacting our support team for any support needs or concerns you will have in the future. We can provide you with immediate and valued support by simply reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy installation and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing the instructions and verifying a few items the install and setup went well. It easily setup in the Google home with the rest of our devices. The angle mounting block was a nice piece too since it was mounted in a corner area. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy with google nest doorbell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the google nest since it stores 3 hours of videos for free — no ongoing subscription needed. It gives me plenty of time to watch any activity I need and helps me keep an eye out for package deliveries. Setup was simple. Very happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Doorbell Camera system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, both day and night. It was easy to install and gives us great coverage for our entryway.

    I would recommend this to a friend
  • Cons mentioned:
    Field of view

    Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the angle was a bit deaper. It would have helped my view if the angle was better.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Nice upgrade to the original.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I like the finish on this compared to the original. I had the original nest doorbell for over 3 years and the plastic on it started peeling and the devices would shut off after the bell was rung. This one works nicely. No issues at all. Wish it had a battery in it so if power was lost for a moment it could still record. The finish on this one feels nice and may last the test of time but, we will see. Video is clear and pretty wide. I like that the view is a wider aspect in the vertical frame to see packages.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there,TwotimesR. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen) and we’re glad you like its features. We hear your concern about having a backup battery, and the design. The Nest Doorbell (wired, 2nd gen) uses a paint with an enhanced UV resistance compared to the clear coating used on Nest Doorbell (wired). Also, the device won’t be able to record videos if a power outage occurs because the built-in battery can’t power the doorbell. We’ll share your feedback with the right team for future improvements. If you need help around the features and functionality of the Nets doorbell, feel free to contact us at the following link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works great but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera but only works with Google home and is not compatible with Nest app anymore.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, RoidGutz. Thanks for your feedback on the Nest Camera (wired, 2nd Gen). We appreciate you recognizing the awesome camera quality of the Nest Camera (wired, 2nd Gen). However, we completely understand your disappointment regarding its compatibility with the Nest app. Google made a strategic decision to shift newer Nest devices, including the 2nd Gen cameras, to work primarily with the Google Home app. This allows for a more unified and streamlined smart home experience across Google products. We understand that switching apps can be inconvenient, and we apologize for any frustration this causes. If you have more questions and other concerns, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great if you have Google home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks that it's not 2k like the new one . However the HDR is pretty good.

    I would recommend this to a friend
  • Cons mentioned:
    Field of view

    Rated 4 out of 5 stars

    Could it be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared with Ring, this device has a smaller view and only three to 3 hours of recording, which is more complicated if you want to review the activity's history.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very useful, happier than I expected

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought thinking I would not talk through this much, but it is very handy! Was able to catch a contractor I was late getting home to meet and let him know i would be there in 5 minutes. Perfect for deciding whether to get up and answer the door when working from home and further interrupting your day. Easy to install and setup with my Google home/nest ecosystem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is clear and sensor is good to capture the moment outside the home for safety

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love our Google - Nest!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! We were going to buy Ring but, after explaining the differences, we opted for Google Nest. We couldn't be happier. We are TotalTech members, so the install was covered (although, sadly, that is being changed by Best Buy). The Best Buy tech installed the doorbell, helped us with the app, and showed us how to use it. So far, so good. Simple and effective. (In retrospect, it would have been nice to have gotten one that was wired and had batteries - don't know if it was offered? - because our power went out during that tornado recently.)

    I would recommend this to a friend
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