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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 691 Showing 13,801-13,820 of 16,026 reviews
  • Rated 5 out of 5 stars

    Helping manage life easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love the fact that we can see what the temperature is at home when we're away and control it from anywhere. No more worrying and asking someone to check on our home when away!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product I would recommend this to anyone who is willing to be in control of his home thermostat even if he is not at home. Talking about Technology you gotta try this and then tell me what you think ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome piece of technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best home investment I made so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First 5 stars from me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very intelligent and a buy that's totally worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying the Nest Learning Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, keeping our home warm and balanced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well. I like how it learns your schedule. This can be a little bit of a double edged sword though. If you have a schedule that changes constantly, it may not be able to properly learn your schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent. Theyve helped reduce my power bill each month by $100-200. They work so well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for second home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We can have the temperature set for when we're driving to our second house a few hours away. Love that! Also great that we can check it after renters leave to make sure it wasn't left too high or too low

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't last

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work for long. After about a year of use it started falling all over the place and disconnecting from the Wi-Fi and going blank screen. We'd notice that air would be off for hours and the notice that the nest was just black screen. Not good.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Rvfarmstead, thanks for taking the time to share your experience with the Nest Learning Thermostat and it’s unfortunate to learn that it didn’t work for long. We understand how inconvenient it could have been for you when your system was off for few hours.

      If your Nest thermostat isn't receiving enough power from your system wires and a common (C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.

      You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.

      We may also need to learn more about this issue as there could be other several reasons why your thermostat goes off. If you haven’t yet, we suggest getting in touch with our dedicated team and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy and simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel more connected and very satisfied with my purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy if your system doesn't have a C wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My AC system doesn't have a C wire, but the nest doesn't require one. However, in this case, it recharges it's battery by tapping into your AC's circuitry. As a result, the day after I installed the nest, I had a burning smell coming from my AC system. It turns out my heating system was somehow getting switched on even though the AC would be off. In other words, with the system off and no air circulating, the heating circuitry was on. The repair bill was $250. At first, I thought maybe the Nest was not the culprit. However, a day after the heating relays, wiring and elements were replaced, the burning smell came back. I removed the nest thermostat and reinstalled my old thermostat and have not had any issues since. It's too bad, because I really liked the thermostat with it's wireless smart technology and functions. I will look into the ecobee next which comes with a power extender kit for those systems without a C wire.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with the Nest. In cases where a common wire is determined to be needed to operate your system properly, we're always happy to help. Feel free to reach out to our support staff for more details.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This quickly learns your routine. 30 min install. Perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use; great looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good customer service and online help. Strongly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glade I purchased this thermostat and would by again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already notice a good amount of savings in my power bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product easy install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not the most mechanically clined individual and I promise this was as simple as it comes to install and connect, had I known I wouldn't have waited till Gen 3 to purchase! Oh and it's a great product too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great it saves money when your home or away.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi stopped working after 8 months. It could not detect my home network after working flawlessly for a few months. I also reset my network, thinking that would help. Unfortunately, It did not fix the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase. Judt wish I can acces from other apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and easy to connect. Would recommend

    I would recommend this to a friend
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