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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 711 Showing 14,201-14,220 of 16,026 reviews
  • Rated 3 out of 5 stars

    okay product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great for a certain amount of time but was having a hard time with the product a couple months of having it

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, JosevH. Thanks for leaving feedback and we’re sorry to hear you’re having trouble with using the Nest Learning Thermostat. We'd like an opportunity to investigate and help you with your concern. Please contact us anytime at the following link so we can guide you with troubleshooting towards resolution: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Incompatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, there is no indication, before buying, whether the thermostat is compatible with your HVAC. This one was not compatible with ours.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat thermostat. It's almost a game to make the green leaf show up. We're hoping this will show us how to be more energy efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall performance no complaints. Only complaint is the installation isn't as easy as claimed. The battery needed to be charged for over an hour before I connected it to the wall, which they don't tell you. You have to call the customer service to find that out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say I really enjoyed this thermostat. I like the ecobee4 better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest thermostats are easy to install and use. Worked in an old house and I was able to install it very quickly. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good purchase, would definitely recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has a mind of its own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s possessed. At night the air keeps going to 66. I don’t have routines set, nothing to do with 66 but all by itself, just creepy. The app control is great and it connects easily to my hub.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for posting a review. We’re sorry to learn that the Nest Thermostat is changing its temperature automatically.

      The unexpected temperature changes may have happened due to different factors. We recommend checking the preset temperature and clearing the schedule.

      To clear your existing schedule:
      - Go to Google Home App>Settings>Schedules>Clear schedule

      If the issue still persists, please feel free to contact our support team, so we can further investigate what’s causing the issue. You may contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install. In just a few minutes it was up and running! I like being able to adjust temp settings from the Nest app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps Getting Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third generation Nest that I've bought and each one keeps getting better. Many of the quirks of the old versions have been ironed out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nests over other smart thermostats. I’ve used the Honeywell pro series and was not impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hardly home so this device works perfectly for me. Hi I save energy when I am away and can easily control temp from my phone anywhere in the house

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Smart" thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second nest thermostat.. the first one battery died on me and it wasn't charging because it was defected. Mind you this is during winter where my house was reaching 60 degrees. I think I will stick to conventional thermostat next time if I can't even replace basic battery for defected charge port.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, JoeL. We're sorry that your initial experience with Nest Learning Thermostat was disappointing when it comes to battery life. This is not the experience we want you to have with the products we offer. With the help of your system wires, the Nest Learning Thermostat uses power sharing to help keep the device powered and the battery charged. If you're willing, we'd like to know more details about your HVAC system and how the device was set up so we can provide you with the best help possible and find a better resolution. Please contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and returned. Was not as easy to install As what we thought

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Smart thermostat! Which means you can control it through Alexa. It recognizes when you're gone or when you're home! Just amazing!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Alright

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works only if you have gas furnace. Doesn't really work well with heat pumps

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there! Thank you for sharing your review on Nest Learning Thermostat. We're sorry to hear that you're experiencing some difficulties with making the device work with your heat pump. The thermostat works with 95% of 24V heating and cooling systems, including gas, electric, forced air, heat pump, radiant, oil, hot water, solar, and geothermal.

      We suggest using our online compatibility checker first to ensure that your system is compatible with the Nest Learning Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat

      If you've confirmed that it's compatible but are still having some challenges with setup, then we recommend that you reach out to our team of dedicated specialists so we can take a better look at your concern and help improve your experience. You can contact us on our Google Help Page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Wonderful item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I forgot to turn the heat off before going on my month vaca... No problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that my nest thermostat is easy to use and programable. Learns my schedule and adjusts temperature. Compatible with my wink

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality product. I wish it was smarter than it is. It should be given its capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband for Christmas. He loves it! Especially the fact that he can just turn on the fan now when cooking. Easy to set up and use.

    I would recommend this to a friend
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