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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 735 Showing 14,681-14,700 of 16,026 reviews
  • Rated 5 out of 5 stars

    One of the best Thermostat

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and the UI and the learnign on it is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed as described. Waiting to see full impact of learning mode “.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this system, I’d do my whole house if I could!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work for us

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, not compatible with my HVAC unit. Not currently using.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dale, thanks for letting us know about the issue. It's unfortunate to hear that your system isn't compatible with the Nest Learning Thermostat and we're sorry to hear that you had to return it. There's an easy way to check your heating and cooling systems compatibility using the Compatibility Checker tool on our support page using this link: https://store.google.com/us/widget/compatibility/thermostat

      We're hoping you will consider using the Nest Learning Thermostat again in the future. Please do not hesitate to contact our support team for any questions you need help with here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new addition to the home, great to see energy use and monitor climate on mobile. A bit pricey though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New toy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these thing, I enjoy being able rob switch them off or adjust them on the fly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally I can turn my heater and air conditioner on thru my phone. Very nice device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ordered online for the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and shipment came on time. Product is great I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Nest thermostat. It’s so much better than our old one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frozen Pipes - STAY AWAY FROM NEST

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is terrible. I left my house for two days during the coldest days of the 2023 winter. This "smart" device apparently thought it would shut the heat off completely for some reason. Returned to find my house in the low 40's!! It was so cold, the pipes froze in the basement. Every traditional mercury and digital thermostat I have ever used, never let the temperature below 55. So how could a so called "smart" device let that happen. Now, the latest issue is that the display won't come on no matter what I try. Also the "learning" part of the unit is awful. It could not figure out what temps we preferred. It also kept thinking we were not home and would lower the temp for no reason. I've had it for 6 months. It's not a user error either. I work in technology for 30 years and have owned many properties and therefore worked on furnaces, boilers, and thermostats. Never seen anything so bad in all my life. This thing is junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think you want to save money then guess again. Even though this is the 3rd Generation line it still has major flaws. It is costing me OVER $500 to get this installed. even though my a/c unit is only 2 years old they say that the NEST, because it steals power to charge its internal battery, needs another power source. Like the 5 wires in the thermostat aren't enough already. You have to pay for an a/c guy to prove its not your system having issues. Then get him or an electrician to run another wire to power the NEST. Guess again. Save your money! Because the Nest will not ever pay for itself. Not to mention the hours on the phone with their tech support. Poor Poor Poor and a waste of time. Not to mention a bloody hot house in Florida!!!! I will be returning to BB for a refund!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and has been working flawlessly for over a year now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product bought one yet was so impressed I went back and bought another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It works well. And you can control it from your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knows what I want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never imagined that thermostat is capable to know what temp you really want

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install and program. I did it and I'm a 61 year old woman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very intuitive to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive, easy to install and saves lots of money and energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stylish smart thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technology and a smart thermostat for uour home. Check into the local rebates offered as they help with the cost! Also, I would recommend turning off the smart learning so you dont come home to a 63° home in winter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thermostat out there. Easy to program and save money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is very easy to install. It has helped me save on my a/c use.

    I would recommend this to a friend
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