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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 766 Showing 15,301-15,320 of 16,026 reviews
  • Rated 5 out of 5 stars

    Essential Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the essential smart home device. It also doubles as a night-light because it lights up when you walk past!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Electric bill went "UP"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am currently not satisfied with the product. I purchased it at the end of June and installed it in July 3rd I think, and my electric bill has gone up more than 50% in June over the month of July and 45% more in month of August. I thought the first month might have been a learning curve, so I gave it another full month to see what would happen. I am uninstalling it and wanting to return it, however BestBuy says I am past my 45 day window and can't help me at all with an exchange or credit. So not only am I out $200+ dollars for the Unit, also out an extra $150+ for my energy bill. Needless to say , I am not a happy customer at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Thermostat, easy to install, and it came with a free google home mini, and it will save you a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea of this nest, unfortunately I needed an electrician to come out and didn’t want to spend the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the Nest thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a Nest thermostat in the house we r in now. We r moving so we bought one to go into our new home

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eco friendly isn't exactly house friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    House doesn't heat up as quickly as it should. Old fashioned regular thermostats are better.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Dave. Thanks for sharing your feedback on the Nest Learning Thermostat. We're sorry to hear that your home isn't heating fast enough.

      Nest Learning Thermostats are designed to help save you energy while making your home comfortable enough. However, if you're using a heat pump system and your heating system isn't heating fast or warm enough, you may change the heat pump balance feature and adjust the heating according to your needs. This feature combines your heat pump and auxiliary (AUX) heating to achieve your heating requirements. Heat Pump Balance lets you select a level of comfort and savings that you like: more comfort, more savings, or a balance between the two. You can choose between Max Comfort, Max Savings, Balanced or Off. Choosing Max Comfort will help you reach the heating target temperature faster. Keep in mind that using this setting will incur additional cost since it will be using both your heat pump and auxiliary heating. For more information about the feature, check out this help link: https://support.google.com/googlenest/answer/9248719

      For further assistance, our support team would be happy to assist you by reaching out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Beautiful and Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this again. I like that one of the display choices is to see the weather outside as you walk by.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an old thermostat with a Nest. I love how i can always monitor the temp in the house, whether I'm there or not!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome and I love that it learns my preferences afters some days of use and turns itself on automatically when I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the functions. It's great to be able to access the unit even when I'm not home by using the mobile app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Self learning termustat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. easy control with smart phone. the only down side is that when your internet is down forget it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Alicss, we’re thankful for your feedback, and we’re glad that you find the Nest Learning Thermostat great. While you can control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online, the Nest thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more.Check this out for more info: https://support.google.com/googlenest/answer/9244728

      We’re always here to help. Simply let us know by contacting us at the following link if you have any support concerns: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original nest, finally gave out on me, so it was a no-brainier when it came time to get a replacement.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a smart thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google removed integrations with Samsung smart things, IFTTT, and other smart home products. No longer worth the price, go for an ecobee instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Nest Thermostat is working great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Landon installed the thermostat. Matt and Landon did a great job!! Matt and Landon are AWESOME !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Helps save money on energy bills.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product will save you a significant amount of money on your energy bills! Plus you get back $100 via rebate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving Energy Immediately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first time ever I got a statement from the energy company telling me that I consumed LESS energy than my neighbors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Immediate savings on powerbill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticed a drastic change in the powerbill as well as a more comfy house!!!!! Must have. The future is now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended!! I had the first gen and updated to the third due to the color choices & larger screen. Love my Nest!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek design, great control!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Nest! A lot of features to manage the house and ability to lock so kids don’t contantly change it! Bonus!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was purchased. Turned out to be defective. Going through a nightmare with Google to get a replacement. Never buying this again!! Google will make millions excuses just not to replace the item. I am out of my money with defective item on hand.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Masha. Thanks for posting your feedback. It’s unfortunate to hear you come across these issues with your order of the Nest Learning Thermostat along with our support team. We understand how you feel about this experience. If your order came with broken parts or missing equipment, we recommend contacting your retailer to return or replace your device. Meanwhile, we’d like to have another chance to help you with your concern. Please share with us your recent case reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp Nest

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