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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 768 Showing 15,341-15,360 of 16,026 reviews
  • Rated 5 out of 5 stars

    great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought during Black Friday sales event as it was deeply discounted, as advertised... no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Control from your finger tips

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this gift for my brother for Christmas. He wants to build a smart home so this will be a great edition.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could not get it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not compatible with furnace with humidifier. At least I could not get it figured out. I contacted two electricians and one "HVAC" company. No help. Had to return to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective and bad customer support.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked fine for 6 months, then lost wifi. Going through google nest chat to replace it is a log drawn out affair... each time the chat takes an hour or more. I say each time because they have sent me two replacement units and both are refurbished and have not worked. I would stay away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not be happier with our Nest. This purchase has paid for itself in the savings alone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to help keep my electricity and gas bill lower and it dropped it by 15% the first month and told me where I could adjust to make it more eco friendly. I highly advise

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    GOOGLE proprietary.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first two i have needed to be replaced and it Works only with google “surveillance” account and collects all the info at the house it could. As usual GOOGLE way.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nest thermostat. It is a replacement for a previous Nest that only lasted 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Love controlling thermostat with phone, google Home and Alexa. It is so convenient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husbands birthday, and he loves it. We are still trying to learn how it works best, because we don't really have a set schedule of when we are away or home for it to 'learn' a routine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the nest is great. We are able to control it from our phone. Its very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this item also you can control it with Alexa this is a great product and really enjoy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. App very user friendly. Will learn your patterns at home to save on energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest 3rd Gen Thermostat :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than the first and easier to read as well. Super happy with purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work in my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is frustrating after 1 year of sending emails to Nest they still have not fixed the issue of being able to use when you have 1234 wire combinations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy for all home owners! The nest is by far one of the best purchases you can make for your home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didnt work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat itself has great features according to other reviews, however it didnt work for my house as it has a proprietary thermostat already installed. Check your system first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this!! So convenient and I can turn it on right before I get home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has save me upwards of 200 dollars. I am also getting the security system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult to install with 2 zone hvac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told item was easy to install. Not the case. I have a 2 zone HVAC system. Current thermostats are battery operated. There was no power going to these thermostat therefore I could not use them. The Best Buy employees are not fully knowledgable in this product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, ThomasP. We appreciate your feedback on the Nest Learning Thermostat. We're sorry to hear about your experience with the installation. Nest thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. However, some zoned systems that require thermostat damper control aren’t compatible with Nest thermostats, while other zoned systems may need a C or common wire, or the Nest Power Connector, to be compatible. That said, we’d like to investigate why the thermostat is behaving differently. Please visit us anytime so we can guide you with checking compatibility all the way through setup and installation, here: https://support.google.com/googlenest/gethelp Nest

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