Skip to contentGo to Product Search
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 769 Showing 15,361-15,380 of 16,026 reviews
  • Rated 5 out of 5 stars

    works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a great brand and this delivers for sure. Very happy with the app and product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works great with smart home. Like that it shows usage right from the nest app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second Nest

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great price for a 3rd. Gen. Needed one for my downstairs, I like the eco feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. Love that I can set it up on a schedule. Cost and energy efficient!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give this a negative star if I could. This is the worst product I have purchased in a long time. I have tried to figure out how to operate it and it continues to go back to what it thinks I like. I bought it for a cottage and thought it would be great to use when not there in the winter to make sure the furnance is working, yet it continues to change the temp during the day and night to what it thinks I like, would like to be able to set it at a certain temperature and have it stay till I change it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my nest!! I have no clue about electronics and it was super easy to install.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps delaying my heater and ac very unhappy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. But keeps delaying my heater and ac. Very unhappy. Going to return it and try another smart thermostat

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves energy and notifies me how much heat or cold air i use. My energy bill has reduced quite a bit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat. It’s sleek design almost makes my thermostat look like artwork!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved it especially I like the way Best Buy people helped me to understand this new smart device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart Thermostat!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We also purchased the next model down, but the features on this one are so much better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thermostat and being able to control it through my phone. Always reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Nest thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Nest thermostat at a previous home. Saves on utility bills and so convenient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    was good while it lasted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the first year i used it was flawless, it sat in storage for the 2nd year and now i recently purchased a home and decided to connect it to our system, the spin will stopped spinning as i assume the grease dried up and my new ac unit would go on and off multiple times when activated it, i ended up switching to my old thermostat that came with the home and everything is back to normal. I called nest and they could not help me so if you want a thermostat that last a year this is for you, otherwise i would stay away.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you've experienced issues with your Nest after installing this in your new home, and we'll be happy to look into this further with you if you can reach out to us through one of our social media channels.

      Nest.com/help Nest

  • Rated 1 out of 5 stars

    Nest thermostat

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very disappointed that I had to return this item. The Geek Squad tried to install this but was unable to do so resulting in my AC not working. Had to get an emergency HVAC tech to rectify problem. Cost of Nest was returned as well as fee paid to Geek Squad, and fee for emergency service to restart AC was paid by Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dell, thanks for letting us know about it. We are sorry to hear that Nest Learning Thermostat didn’t work with your HVAC system, and had to return it.

      We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 2 out of 5 stars

    Faulty thermostat

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 thermostats one would not connect to the Wi-Fi

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, TarunjitS. Thanks for leaving feedback about the Nest Learning Thermostat. We’re sorry to hear about your experience with one of the two units. You may want to check for any wireless interference that can affect the connectivity of your thermostat. We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. If your other thermostat is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      We’d like to investigate for other reasons why the other thermostat is behaving differently. Please contact us whenever you have time here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Integrates seemlessly with google home. My first step for home automation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a great product. Quirks with Amazon Echo. Love that it learns your habits

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has already saved money compared to last month's power bill. Should pay for itself in a year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not so great or Smart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the item and was never told anything about a certain amount of wires that it needed and that it waas not compatible with my unit. After hiring 4 different people who did not know what they were doing all screwed up my units core wiring i decided to return it. I purchased an ecobee4 and whent trough another couple of installers who made things worse i found one who had to fix all the previous handlers mistakes and ended up paying 700.00 to have the new Ecobee4 installed. So, i am not to happy after all that!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're very sorry to hear of this experience you had with the Nest Thermostat and getting it set up with your current system. We do have a compatibility checker that can be used to determine if your current system is compatible with the Nest Thermostat: https://nest.com/works/#works Nest

Sponsored