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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 775 Showing 15,481-15,500 of 16,026 reviews
  • Rated 5 out of 5 stars

    I will find out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will find out this summer and winter how the Nest really works!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good with PG&E rebate!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this smart thermometer when it was on sale. It is not cheap, but considering PG&E gives another $50, it becomes quite affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their tech support at Nest are great. It was easy installation but

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product from Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there were separate sensors around the house to sense the temperate accurately Also. Nest could have included many more features built into it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart home accessory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my thermostats! They are a great smart home accessory

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not manage my system. connected but ran heat instead of air.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Google - Nest Learning Smart Wifi Thermostat -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not work very well... not satisfied with price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good device and app . Also it works with my skydrop and simplisafe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first full month bill after buying the nest was down $30.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought this product. It works as expected and saves me money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great thermostat, I love the learning feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Access anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite feature is the app which allows access anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. In and out of the store in 5 min

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Features...Needs Improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The t-stat does more than any t-stat on the market, however, myself and many more have had contactor issues in our compressors caused by the Nest.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intelligent and best energy saving thermostat till date...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Therostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside form the price tag, it's exactly everything I wanted

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Google customer support for Next Thermostat is non

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work. Only blows cold air Called Google customer service multiple times. Let my phone number as requested for a call back. They never calked. 6 times.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JoeW. It sounds like you're frustrated with a malfunctioning appliance that's only blowing cold air, and Google customer service hasn't been helpful despite your attempts to reach them. Here are some steps you can take:

      1.Identify the appliance: Is it a heater, air conditioner, refrigerator, or something else? Knowing the specific appliance will help narrow down potential causes.

      2.Check the basics: Refer to the appliance's user manual for troubleshooting tips. Common issues include:

      3.Thermostat setting: Make sure it's set to heat (for heaters) or a higher temperature (for air conditioners).
      Dirty filters: A clogged air filter can restrict airflow and hinder heating/cooling efficiency. Clean or replace the filter as recommended.
      4.Blocked vents: Ensure vents aren't blocked by furniture or debris.
      Search online resources: Search for troubleshooting guides specific to your appliance model. Websites like [manufacturer name] support pages or forums might offer solutions.

      5.Consider alternative contact methods: If calling hasn't worked, try reaching out to Google customer service through their online chat option (if available) or social media platforms like Twitter.

      6.Seek professional help: If troubleshooting fails, consider contacting a qualified repair technician for your appliance. https://store.google.com/us/magazine/installation?hl=en-US

      Here's an additional tip: When contacting customer service again, politely explain the situation and the number of times you've tried reaching them. Request to speak to a supervisor if your issue isn't resolved promptly. Nest

  • Rated 1 out of 5 stars

    Doesn't shut off heat when it's supposed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I removed this unit after two days. After hook up, everything was running as it should. However, on heat mode, it just kept running past the desired temperature even after turning the thermostat off. This didn't happen on the cooling mode, as it shut off on it's own after reaching the target temp. In short, this thermostat ran our system longer than our previous one did and requires more monitoring. Their website troubleshooting was no help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIMPLY AMAZING SAVES MONEY CAN CONTROL FROM ANYWHERE I LOVE IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use and to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up and running in no time. Very efficient. Good technology.

    I would recommend this to a friend
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