Customer Ratings & Reviews

Hi Miki,

Thanks for sharing your experience with us. We’re sorry you had to deal with multiple issues while using your Nest Learning Thermostat.

We would need to learn more on what happened in order to understand why you experienced these issues.

If you're willing, please feel free to get in touch with us at Google Nest Help page. We'd be happy to do our best to help you out. https://support.google.com/googlenest/contactflow

Hello there, we appreciate you for sharing your review on Nest Learning Thermostat and we're sorry to learn that your experience with our support team and the performance of the device has been disappointing. Your feedback is appreciated and rest assured that we'll relay this to the right team for improvements in the future. If you're willing to give it another go, we'd like to redeem ourselves and help find a better resolution for you. Please reach out to our support specialists and provide your Case ID from your previous call to us and let us enhance your overall experience with your Nest Learning Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

We're very sorry to hear this happened with the Nest Thermostat that you received. We'd be more than happy to see what we could do for you should you wish to contact us about this. You can reach us through one of our multiple customer service outlets here: nest.com/help

Hi MikoKL, we're sorry you encountered inaccurate temperature readings with Nest Learning Thermostat. Here are a couple of troubleshooting steps to help isolate the issue further, as well as identifying that the thermostat is not impacted by external factors:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Check if the Sunblock feature is on or off. Open Nest App > Select the thermostat > Tap Settings > Look for Nest Sense > Turn off/on Sunblock
- Nest Thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest Learning Thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We suggest disconnecting the network for 24 hours, and monitoring the temperature.

If none of the steps prove to be helpful, then we may need to have a look at what may be causing it and work on improving your experience. Please feel free to reach out to us by visiting this link: https://support.google.com/googlenest/gethelp

Hi there, Grego. Thanks for posting a review, and we're sorry to hear about your issues with the Nest Learning Thermostat. We encourage you to contact us as soon as possible so we can investigate your concerns and look for all potential solutions. You'll find our dedicated team ready to guide you proper troubleshooting steps here: https://support.google.com/googlenest/gethelp

We're sorry to hear about this battery issue you've experienced with your Nest. You should not need to charge the Nest using a usb cable, as the Nest is designed to remain charged through your HVAC wires. With that said, we'd ask that you reach out to us through one of our live support channels so we can look into this with you further and ensure your Nest is working as it should.

Nest.com/help

Hi Cynthia, thanks for sending in your feedback and we're sorry to hear that your Nest Learning Thermostat stopped working after only a year. Like your technician, we also would like to get more details and check what the real cause of the issue is and help find a resolution for you. Please contact us on our Google Help page and let us assist you in improving your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hey there, OGDN. Thanks for giving us time to share your feedback about the Nest Learning Thermostat. It’s unfortunate to hear your experience is less than ideal. We can imagine the inconvenience it can cause not having the temperature you want.

With the Auto-Schedule feature on, the Nest Learning Thermostat can learn your daily routine and automatically create a temperature schedule for you. If you'd prefer to disable learning and have your thermostat follow a fixed temperature schedule, you can turn off Auto-Schedule. That way, the schedule won't change unless you make manual changes to it. If the Nest thermostat is offline you won’t be able to make any schedule changes. However, it will still honor the existing scheduled setpoints. And if you ever turn the ring to select a new temperature, your thermostat will only hold that temperature until the next scheduled change. It won't add your new preference to the Schedule, even if you select the new temperature repeatedly. You can always turn Auto-Schedule back on if you ever want your thermostat to start learning your temperature preferences again and make adjustments to the schedule automatically.

We care about your experience. You may get in touch with us anytime here if additional help is needed: https://support.google.com/googlenest/gethelp

We're sorry to hear about the issues you've experienced with your Nest. Feel free to reach out to us through our social media channels, and we'll be happy to look into this further with you.

Nest.com/help