Customer Ratings & Reviews
- Model:
- T3007ES
- SKU:
- 4346501
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.
This summary was generated by AI based on customer reviews.
Not smart, more like a dumb thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off my house is only 3 years old. It's all electric to. The first time, I hooked it up as the website said but I wanted to call call nest to make sure it was right. The guy said, no. You need to hook it up like this, so I did. Well it was constantly running off of aux heat instead of regular heat and I had it set for Max savings on the heat pump balance. Running on aux heat will cost you 2-5 times more money. So I called nest again. Talked to a different guy and he told me to hook it up a different way than the website and different from what the first guy said. After I got off the phone, I realized it's still running on that aux heat. So I hooked it up like the website said to do it and set it on 73 and went to bed. Got up today and checked the thermostat and it was 63 in the house with the heat going. So, I don't know. Already hooked my old dumb thermostat back up and within 30 minutes, I am back up to 73. Think the best support team needs more training.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the experience you've had with our support, and we'll be happy to look into this further with you if you can reach out to us through one of our social media channels such as Twitter or Facebook. Send us the photo's showing how your current thermostat is wired, and we'll be happy to work with you to ensure everything is wired properly and running properly through your Nest.
Nest.com/help
Beware the 2-Year Mark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first purchased this thermostat I had heard whispers about them having a habit of losing connectivity shortly after the two year warranty, but shrugged it off. Sure enough, after a little more than two years it started displaying that it wasn't connected to Wifi. Not only can't it connect, it doesn't even recognize the presence of our Google mesh Wifi every device in the house is connected to. And a search on the issue reveals it's a VERY pervasive issue with these thermostats! Great with shelling out a couple hundred bucks for a new device, jump in! Otherwise consider other smart thermostat models.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JasonW, thanks for taking the time to share your feedback. We are sorry to hear that Nest Thermostat isn't connecting to your network anymore.
Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s performance.
We value your feedback, and we're always here to do our best to help you enjoy our products and services. We’d also like to learn more about what happened, so we can investigate what’s causing the issue. If you’re willing, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest does what it wants to not what u want it to!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Antoine,
Thanks for sharing your feedback on Nest Learning Thermostat. We know not being able to control your thermostat can be frustrating, and we'd love to help change that.
Nest Learning Thermostat has features that can enable it to run your thermostat automatically after learning from your thermostat use. It can create temperature schedules and run the temperature by itself with its Auto-Schedule feature but you can turn it off to have complete control over your Nest Thermostat.
We can help you further if you can contact us to share more details on what is going on. Please feel free to get in touch here: https://support.google.com/googlenest/contactflow
I have spend hours on the phone with service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I have had. After hours on the phone with their service they finally decided to ship me a new one; which took several days. They could have overnight expressed it, but didn't. I live in Minnesota where it was below zero. Now with the second one I have been on the phone with service several times. So far this week even though the schedule was set for 65 the temp. was 95. Today, it was set for 65 and it was 55. It takes 30 minutes to get to speak with someone, and when that person can't fix it I get on hold for a senior member. That took 30 minutes. Then I was on the phone for an hour with that person. I explained over and over all I want is for it to be 67 from 8A to 8PM Monday through Friday and save energy between 8PM and 8AM. Is that too much to ask?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .We're sorry to hear about the issues you've experienced with your Nest. If you'd like the Nest set to specific temperatures throughout the day, you can disable the auto learning feature, and set a manual schedule in place. Details here: https://nest.com/support/article/How-do-I-turn-off-Nest-Auto-Schedule-learning-and-use-Nest-as-a-programmable-thermostat
Additionally, if the Nest is going into Eco mode while you're home, you can set up your phone location to prevent this, or you can disable this feature all together. Details here: https://nest.com/support/article/Learn-how-Eco-Temperatures-work-on-the-Nest-Thermostat
Nightmare and SHOCK!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would think that Google Nest is the best smart home device out there. That is what I thought too. If you only buy one google smart device, you might be fine. But, I got a smart Thermostat and the Nest Lock. Since all have to be on the same Nest App, there is NO way you can add them both on the same home panel. First device gets added but the second NEVER. AVOID Nest products if you want more than ONE device
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RaminZ, thanks for letting us know about the issue. We're sorry to hear about your disappointing experience in setting up your Nest Learning Thermostat and Nest x Yale Lock. We understand how frustrating this may have been for you. If you haven't tried yet, please consider contacting our support team. We may need to check on the issue you are experiencing and see how we can help set up both your Nest Learning Thermostat and Nest x Yale Lock. We'd be happy to assist you here: https://support.google.com/googlenest/gethelp
Dont buy this junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its been 2-1/2?” Years of drama, wasted money, and headsches. Ive been though twovof them and pay to have them installed now I’m paying again to have another thermostat installed. Plus the purchase of another thermostat to stay away from this and use that old style with no Wi-Fi because they are all garbage. 
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MrFixit, thanks for giving us feedback on the Nest Learning Thermostat. We can imagine how much time, fortune, and effort you’ve spent on this, and we’re sorry to hear it didn’t meet your expectations. We’d like to know more about your concerns so we can learn how to help improve your experience. Please contact us whenever you have time at: https://support.google.com/googlenest/gethelp
