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Customer reviews

Rating 4.4 out of 5 stars with 2275 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,275 reviews
  • Rated 5 out of 5 stars

    Great energy saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our old Thermostat for the Nest. It works great and its the first Smart decice for our house. Love how it can be controlled from my phone. It also helps save energy with the app. I will say dont use the Geek Squad as they did not do a good job installing. They blew a fuse in the furnace and said to call a pro as the nest didnt work. I They touched a wire together. The electrician told me they should have not only turned off the ac on the panel but also unplug the furnace when installing. I need to paint the wall where the old one was as it was bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    SUPER BEAUTIFUL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT, SUPER BEAUTIFUL, 100% RECOMMENDED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Style and Function Meet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simplicity and design meet. A great thermostat that integrates with the Google Home app. It looks amazing on the wall, and it works perfectly. Setup by my electrician went very quickly, and connecting to the app and setting up wireless connection was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool device! I’m glad I got this model and not the most expensive one. This does the job. I can change my temperature from my phone even in the middle of the night without getting out of bed or from the car on the way home from work! It’s easy set up and easy use! I love the graphs it shows of how much energy I used and how much I saved. Very reliable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy, modern and fast install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and worked with the ac unit. Also easy to connect to wifi device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't go wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cheap smart thermostat, installed on a old system works great. Make sure u know what wires to go where. Installed with a common wire as it needs constant power but my old system doesn't have a common wire

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can turn my furnace on/off, heat/ac up or down a degree from my phone. Even if i am out of the state. Plus it will loght up when i walk by so i can see what it is set too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google nest is the best thermostat i have had yet! Installation was east and set up was easy

    I would recommend this to a friend
  • Cons mentioned:
    User interface

    Rated 2 out of 5 stars

    Disappointed. Not like our previous Nests.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Nest thermostat, and quite frankly by mistake we ordered their lower-end product. This one reeks of BOM cost reduction. No moving parts, and a much clunkier UI. Worse, the BestBuy website does not specify that two products are needed. The ludicrous (see photo) backplate must be ordered and shipped separately . We also purchased installation when we bought the unit. Best Buy’s tech claimed that there weren’t enough wires to support the Nest and bailed. We didn’t get charged for installation, but we did need to pay a local HVAC tech $250 to install it (no additional wiring required, as it happened). Recommendation: search for and purchase Google’s top-line/upgraded Nest (if they are still available). And while Best Buy tech was friendly and on-time, set your expectations on the low side.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there! Thanks for taking the time to share your feedback about your recent Nest Thermostat experience. We understand your frustration, and we sincerely apologize for the inconvenience and disappointment you've encountered.

      We appreciate you raising the lack of clarity on the Best Buy website regarding the backplate being a separate purchase. We're working with our partners to ensure accurate product information to improve support for Nest products.

      Also, we strive to offer a range of products at different price points. While this model may have fewer features, it is designed to deliver smart home compatibility. It relies on a touch interface, which some users prefer for its sleek design and ease of use. Thankfully, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online.

      We appreciate your recommendation to choose the top-of-the-line Nest Thermostat for more features and potential compatibility. For installation guides and troubleshooting tips, you can visit the Google Nest Help Center page or contact us directly using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy to use with good features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price you pay especially if you can get it at a promotion deal. Easy to use and very good features. Very small and fits nicely. Easy to install but set aside 1.5-2 hours. Make sure it is compatible in advance with your system, by checking on google website.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Takes some time to get used to but works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the older generation and replaced a different thermostat and it is definitely different from the older. No more pushing and turning. You control everything from a touch line on the side of it. After having the older one and being used to pushing it in and turning it was kinda difficult to adjust at first. I found myself using the app more than physically touching the device. Now though after a couple of months I am able to use both and mainly use only the app when I am away from the building to turn on/off the AC. Highly recommend it and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Google Nest smart programmable Wi-Fi thermostat and have been impressed with its user-friendly design. Setting it up on the Google Home app for iPhone was a breeze, allowing seamless remote control. The clear screen and intuitive interface enhance the overall user experience. Its sleek design stands out among other smart thermostats. I confidently give it a five-star rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and affordable thermostat, I was out of home for about a month and it was amazing how easy I was able to been monitoring my apartment temp! Love to have control to turn on the heat just before going back home and have a confortable room. I install it by my self and it was very simple, just make sure you turn off the power before the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a little bit of research me and my wife got it done with not much technology know how

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy self installation, works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife and I installed this ourselves with no experience, there is wiring involved but fairly straightforward. Batteries that came in it were dead, but they charge from the power coming from your hvac system. Simple and easy to connect to our Google Nest Hub, very easy to set up and program thermostat for eco friendly use. Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Looks sleek works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good. A little complicated to get hooked up. Looks amazing. App works pretty well. Will depend a lot on your current system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Functional Thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think it was possible to think a thermostat could be soo pretty but it is! We also love the feature when the house gets too cold the heat kicks on or if it gets too hot the AC kicks on so you’re not really having to mess with the thermostat too much! Very satisfied so far with our purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google nest thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice device for the price there are a few things i had issues with but pretty easy to set up as long as you follow the instructions it shows on the phone and once it has everything right all in one run it runs amazingly and the convenience is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and easy to use. Small packaged.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly simple to use and simple to mount. Perfect size (about that of a hockey puck). 65 inch tv for size reference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed this thermostat to replace a builder-grade one from 2003. Huge upgrade. If you have Google Home devices, this purchase is a no-brainer. This was our first Google Home product and we had to install the Home app on our mobile device in order to install and activate the thermostat. It was worth it as now we can control the temperature from our mobile devices as well as set programs for sleep temps and energy saving temps. Highly recommended.

    I would recommend this to a friend
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