Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 10287153
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Would NOT recommend, not reliable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In short: DO NOT BUY IT. Bought this mesh system in July and after 4 months, I started to experience constant high latency, and random packet loss. Sometimes the ping can be as high as 2000ms (when connecting directly through the ethernet from modem, I get consistent <8ms latency, but if I connect with the router, even directly through ethernet, I got random super high latency). I was not able to even finish a sentence in video calls. Very disappointed with this router. It’s 2023 and a $200+ router is not even as reliable as a $20 cheap one 15 years ago. I took the unit to Best Buy and they refused to give refund or replacement and redirected to Google customer service. Then I talked at least 10 hours back and forth with Google customer support to go through trouble shooting and they still refused to think it’s a defect unit and won’t give me a refund or replacement. In the mean time I bought another router and it worked perfectly fine. Not worth the money, time and effort on this Google router at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Asdf. We appreciate your review. We sincerely apologize for the frustration and inconvenience you've experienced with the Nest Wifi Pro system. Your feedback is important to us, and we're sorry to hear about the issues you've encountered. It's disheartening to learn about the high latency, packet loss, and connectivity problems you've faced, especially during video calls and we understand the impact on your daily activities. We truly regret any disruption it has caused. To assist you further, we would appreciate an opportunity to investigate your concern. We recommend reaching out to our dedicated team of specialists o n the Google Help page here: https://support.google.com/googlenest/gethelp
Open box just as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box in excellent condition and it was just that. All the stuff was there and the mesh units were ready to set up. Been working great.
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works wonderful. Able to extend our internet over to our cabin. Very happy
I would recommend this to a friendEasy to set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and works very well. Would definitely recommend!
I would recommend this to a friendGreat features, performance, and upgrade from olde
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the beat mesh networks I've tested and owned. Much improvement over the Nest Wi-Fi. More stable, better coverage, self-aware allows it to troubleshoot and fix network issues itself. Very happy woth the upgrade and highly recommended.
I would recommend this to a friendThese are okay, but eero is better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay, they held a constant speed pretty well but the top end speed wasn’t great. I returned and purchased eero 6+ for the exact same price. H give the eero 5 stars. They are faster and just easy to setup.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChrisO. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Wifi Pro has not exceeded your expectations. If you want to give the Nest Wifi Pro another try, or any Google Nest devices, we'd be happy to provide you with services and support for any concerns you may have, here: https://support.google.com/googlenest/gethelp
Buyer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed extra wifi range and i got it! Best on the market
I would recommend this to a friendA Great Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic speeds and the ability to customize settings is a huge plus.
I would recommend this to a friendgreat for big houses
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the ASUS-AX3000 but it wasn't the best for the house with some places not getting any signal the max speed i got with is was around 250-300 mbps on some areas in the house. Then i got this one and now the house has wifi all over with amazing speeds of over 600 mbps with full coverage. Long story short this was the best purchase as of now
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy to install and set-up. Looks good too!
I would recommend this to a friendAmazing product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a 3 story town house and this gave me complete wifi coverage on every level.
I would recommend this to a friendGreat System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth the upgrade for me. My older system before keeped randomly disconnecting on me .
I would recommend this to a friendEasy Setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up with Google Home app, good coverage with mesh WiFi.
I would recommend this to a friendOK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install. Internet speed decreased from my original speed. Coverage was more but speed decreased. Overall it was not worth my situation as I wanted to increase internet speed for specific locations like the basement and near the garage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DGSwa, thank you for sharing your review on Nest Wifi Pro. We're sorry to learn that you're experiencing some slow speeds after using the device. This is not the experience we want you to have. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home. If you've checked all of these things that may affect your internet speed, we recommend that you reach out to our support specialists for additional troubleshooting steps. Please contact us on our Google Help page and let us help you with improving the performance of your Nest Wifi Pro. You can click on the link to our support site here: https://support.google.com/googlenest/gethelp
Google wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great i use it to maximize my internet speed and for direct Ethernet to my apple tv
I would recommend this to a friendGoogle wi fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google wi fi working great. Xxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good signal and reliable for large houses. One of the best purchases ive made.
I would recommend this to a friendWork great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Very happy with product. Installation was easy
I would recommend this to a friendMesh works.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extends my WiFi range through my 2 story house. I purchased 2 units.
I would recommend this to a friendSeamless and robust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going to preface this review…I already have several Nest/Google devices setup in our home via the Google Home app. Setting this thing up was a BREEZE. Individual routers connected seamlessly and the signal on my third floor performs 10x better now! Can actually game online again. So happy with the purchase.
I would recommend this to a friend