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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.3 out of 5 stars with 1580 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,580 reviews
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from 25mgps to 450 mgps. Its a must have in wifi preformence

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and solved a wifi sharing issue.......

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great if working from home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently have Xfinity with a Netgear modem. I upgraded to the faster speeds and wanted to use mesh wifi. I saw google and thought because of the name they would be a great router, but this is not the case. I work from home and this wifi was great when it was working lighting fast, but all my calls were pretty choppy and I don't live in a big place. When it was working it was great but for work it was terrible. If I didn't work from home maybe this is a great system since the UI is really easy to use.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, FranciscoS. We appreciate you for sharing your review on Nest Wifi Pro and we're sorry to hear that your experience with using the device for work has been less than ideal. We suggest setting a priority device or changing your activity preferences to streamline bandwidth. The priority device setting gives a device of your choosing the fastest connection on your Wi-Fi network and can help with improving the quality of your calls. We recommend reaching out to our support specialists so we can help you with tips and steps in setting your priority device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Good if you want devices as opposed to WiFi mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When set up, it creates (2) stations as opposed to one mesh WiFi. So, hard to manage within devices connected to each one.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, IvanB. Thank you for the time sharing your feedback about the Nest WiFi Pro. We hear your concerns, and we would like to know more about your experience with using the device. We recommend that you reach out to our support specialists and let us help find a better resolution for you, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good product Value for money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Value for money. Does the work for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm when it comes to internet lets go babbbyyy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google - Nest Wifi Pro 6e AX5400 Mesh Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google - Nest Wifi Pro 6e AX5400 Mesh Router (2-pack) - Snow

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive and very slow I would not recommend it for the price

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Cable. Sorry you're running into slower speeds with the Nest Wifi Pro. There could be a few things impacting your connection — here are some ways to improve this:

      1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, check out this link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      We’re just a click away: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Needs some updates

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced some issues with this model. I have the nest wifi router, and have had no issues. The pro model needs some updates. Maybe I will pickup again when everything is fleshed out

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello AliBaba, thanks for sharing your feedback on Nest Wifi Pro, and we’re sorry to learn you had some issues. We’ll be using your feedback to work on improving the products and the services we offer. If you find yourself wanting to try the Nest Wifi Pro again in the future, we’d be happy to provide you with guidance and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Mesh router from previus Nest Wifi Pro version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy/good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up really good wifi coverage worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CANNOT HANDLE INTERNET SPEED OVER 1 GB/second

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOES NOT PROVIDE WIFI SPEEDS ABOVE 1 GB. If you’re like me and looking for a reliable mesh WiFi network that was top of the line and capable of your new high speed internet (2 or 5 GBps) this product is WRONG FOR YOU. I made this mistake. It’s a $400 mistake. Don’t be like me. Do your research. There are much better wifi products out there for mesh networks at speeds over 1 GB.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, NickH. We're sorry to learn that your experience with Nest Wifi Pro didn't meet your expectations. It's important to us that we provide you with the best help possible and improve your experience with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest wifi pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Everything has been good and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast reliable easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house is about 1200 sq ft and I get full speed and coverage in every room with just one pod. I haven't had any issues as of yet. The set up was super easy. I think just about anyone can install this router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints that I can think of. Works well, is fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sync

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other google smarthome products all synced seamlessly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great looking, but unstable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unstable network that regularly drops connectivity. Purchased Jan 2025. 4 access points. Latest firmware applied. Had very few issues with the previous generation.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, James. We hear your concern about getting a more consistent connection. Here’s some solutions to help ensure your device is performing at its best:

      1. Your device is far from your wifi router: often moving your device closer to your router or point will result in improved speeds.

      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.

      3. Some devices do not support the faster wifi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/6246489?hl=en&ref_topic=9832041&sjid=1438060090272717156-NC#zippy=;

      If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 1 out of 5 stars

    Did not connect to the internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working with my Spectrum modem. I’ll update the review if I can get it to work. It’s possible I just got unlucky with a defective unit, but I had an Eero system before and it worked great.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, StephenA. We’re sorry you’re running into issues with connectivity on the Nest Wifi Pro — this is unusual. We’d be happy to investigate to see what might be going on and get your device up and running. Reach out to us when you get a second: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 1 out of 5 stars

    A huge let down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses signal all the time, they don't get along well with unmanaged switches. For this amount of money you should get a better product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, JoseG. We appreciate your feedback. We regret to hear your experience with the connectivity of your Nest Wifi Pro. If your modem is a modem/router combo, we recommend disabling the Wi-Fi functionality of the combo or putting it in Bridge mode to avoid Double NAT as it may cause connectivity issues. When you enable bridge mode on your ISP combo, it'll turn off its NAT and allow your Wifi device to be the sole device that performs NAT. If you have 2 separate ISP devices, a modem and router, turn off and unplug the ISP-provided router, then connect your modem directly to your Nest Wifi Pro.

      Please let us know if additional help is needed by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 2 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't work as well as they say it should. Not happy after spending 425.00

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Kato. Sorry you're running into slower speeds with the Nest Wifi Pro. There could be a few things impacting your connection — here are some ways to improve this:

      1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, check out this link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      We’re just a click away: https://support.google.com/googlenest/gethelp madebygoogle